Module 2 Quiz

The 7 C's of communication include all the following except 1. Be Callous 2. Be Concise 3. Be Clear 4. Be Coherent

Be Callous

This occurs any time a CTO or other authority in the program discusses trainee performance or behavior with the trainee

Counceling

T/F-The trainee will provide the CTO with new skills and knowledge

False

This is an integral party of effective communication but few are taught how to listen effectively

Listening

All active listening tips except 1. Pay Attention 2. Defer Judgement 3. Show that you are hearing 4. Provide feedback

Show that you are hearing

According to Maslow's Hierarchy of needs the most basic need concerns _____

Survival

T/F- Before training can begin the CTO must evaluate the trainee;s existing knowledge and skill levels

True

T/F- Communications is defined as the transfer ideas from the mind of on to a mind of another with understanding

True

T/F- Enhanced CTO communication skill can result in the trainee feeling personally attacked

True

T/F- Traditionalist and baby boomers have a tendency not to question or challenge authority

True