NCOA - Module 2 Questions

Resource Stewardship - MSgt Brown, walks into TSgt Gratz's office and says, "Good morning. You have two new airmen PCSing in from tech school. Let me know if you have any questions." After Brown leaves, Gratz logs into the computer and opens the document that tracks the sections personnel. He adds the two new airmen into the appropriate section, then reviews the document. He discovers three SSgt's in a position where two should be assigned. The next day, Gratz moves one of the SSgt's to another section. After, updating the document, he saves it on the shared drive. TSgt Gratz's actions BEST illustrates the use of the _______ and its impact on mission effectiveness. Unit Manpower Document Organizational Structure Unit Personnel Management Roster

Unit Personnel Management Roster

Yesterday, TSgt Richey was informed that she must find nightly child care or enact her family care plan and send her 8 month old son Logan to her mother in a different state. Sitting in her office, she contemplates, "I want to remain on dayshift. I know my superintendent wants me to work the night shift. Since I haven't found professional childcare open at night, maybe I can take the weekend shift. The main reason I need to remain on dayshift is so Logan can stay in daycare. I know my superintendent is only trying to make the schedule fair, and I have only ever worked weekday dayshift. I simply cannot move Logan hours away, he needs me. If we cannot work something out to remain on days, I'll move my cousin here and she can watch Logan while I work." TSgt Richey's _____ will MOST likely _____ NCO effectiveness a. understanding of the Planning Phase; increase b. misunderstanding of the Planning Phase; decrease c. understanding of the Negotiation Phase; increase d. misunderstanding of the Negotiation Phase; decrease

a. understanding of the Planning Phase; increase

It was a rough year for you last year, but this is a new year and you're ready for whatever comes. You made it a point to let your boss know that you wanted to be more involved in helping her manage the work center since you're the ranking TSgt. You even purchased a couple of squadron morale-colored t-shirts to wear on morale day. You really want to become the "go to" person for the junior Airmen related to your job specialty. Last year you told the boss about a problem with a procedure in the work center and it caused the unit to be non-mission capable for almost two weeks...leadership wasn't happy about that; however, this year, you're going to do everything you can to ensure proactive problem solving will occur versus reactive crisis management. You feel really good about this new year. Your actions and behaviors BEST illustrate the _____________________ and will MOST LIKELY result in enhanced NCO effectiveness. a. 5 Essential Qualities of Effective Followership b. effective status of the people diagnosis c. proper application of the DAC skills

a. 5 Essential Qualities of Effective Followership

MSgt Wilburn is a very motivated and competitive member of his unit. Each time he has been eligible for promotion he was promoted on his first attempt and he wants that streak to continue. He knows in order for this to happen he needs to be visible within the organization in hopes of being stratified above his peers. When drafting bullets for his upcoming enlisted performance report, he takes credit for actions he did not conduct. The way he sees it no one will ever notice. This scenario BEST illustrates___________ and its impact on NCO and mission effectiveness. a. Drive for Success b. Worry over Image c. Loyalty Syndrome

a. Drive for Success

SSgt Stanley, a well-respected NCO, conducted a review of the work center's training records for the upcoming Operational Readiness Inspection. During his review, he identified several required tasks that weren't signed off. Due to time constraints, he had his Airmen initial off on those tasks. He planned to go over the areas at another time. SSgt Stanley's behavior of ____________________will MOST LIKELY __________ NCO, unit, and mission effectiveness. a. Drive for Success; reduce b. Worry over Image; reduce c. Ethical Relativism; increase

a. Drive for Success; reduce

TSgt Dylan had kept a close eye on SSgt Murphy for the last few months. He'd seen SSgt Murphy dealing with extreme sadness and occasional angry outbursts. Recently, however, TSgt Dylan noticed that SSgt Murphy had turned around 180 degrees. SSgt Murphy showed less agitation; he'd calmed his rapid speech and rushed movements. SSgt Murphy no longer went to the shooting range like he used to, so he must be feeling less of a need to take out his anger somewhere. In fact, SSgt Murphy had become quite peaceful, and had scheduled a long stretch of leave to visit his entire family. "He must finally be ok," thought TSgt Dylan. This scenario BEST illustrates __________________. a. advanced warning signs b. protective factors c. risk factors

a. advanced warning signs

TSgt Hardesty is mentoring TSgt Keith when he says, "This is the process I was telling you about. Our section has positions assigned by a document we don't control at our level. It's up to us to take the personnel we have and plug their names into a second document. This give us the freedom to structure the section as we want." TSgt Hardesty's comments BEST identify _____. a. allocating and tracking manpower b. organizational structure c. budget process

a. allocating and tracking manpower

TSgt Knight, the section NCOIC, says, "I know that none of us are big fans of change, however sometimes change can be good. You should respond to change by identifying new trends and opportunities, so personnel are never caught off guard and can make sense out of a situation in order to turn obstacles into opportunities and ideas into innovative practices. In addition, you should develop plan A and plans B and C just in case." TSgt Knight's comments BEST identify__________________flexibility. a. cognitive b. dispositional c. emotional

a. cognitive

TSgt Adams, the NCOIC of the pharmacy is responsible for implementing a new prescription refill process to decrease customer wait times. After identifying deficiencies in the current process, TSgt Adams calls a meeting with his personnel. He explains the problems with the current process, proposed changes, and the timeline for implementation to replace the existing process. TSgt Adams actions BEST illustrate ________. a. unfreezing b. changing c. refreezing

a. unfreezing

TSgt Christenson tells his subordinates that the section will implement a new work order tracker because he doesn't like the current one. He tells them, "The change will take place immediately. As of tomorrow the new tracker will be used instead of the old one." After a week, TSgt Christenson realizes that his people are still using the old tracker. When he asked why everyone was not using the new tracker, he was told that not everyone knew how to use the new one and that some people didn't want to switch because they didn't think it was necessary. This scenario BEST illustrates a failure during the __________ phase of the change process. a. unfreezing b. change c. refreezing

a. unfreezing

You say to SrA Oak, one of your most experienced team leaders and energetic go getter, "Look, I know you made a mistake; I want you to know why. I gave you everything you needed to be successful...the directions, the plan, and even how to accomplish each step. But you decided to do it your own way. This isn't what I expected. I want you to follow my instructions. To be sure you learned your lesson, I want you to tell me when you've completed each step before moving on to the next one." As SrA Oak departs your office, she wonders why she volunteered to lead this special project in the first place. She remembers that your style was used on the new Airmen that have been assigned over the past 6 months. Based on your ________________style SrA Oak's effectiveness will MOST LIKELY _____________. a. Impoverished Leader; increase b. Authoritarian Leader; decrease c. Impoverished Leader; decrease d. Authoritarian Leader; increase

b. Authoritarian Leader; decrease

After returning from a staff meeting, TSgt Nicholson briefs the personnel in her section about upcoming process changes that will take place. She discusses her plan to implement the changes within the section and monitor the effects. TSgt Nicholson gives additional details and answers question to ensure all of the key players are on the same page. This scenario BEST illustrates TSgt Nicholson's role as the ________ in the change process and her impact on mission effectiveness. a. Change Sponsor b. Change Agent c. Change Target

b. Change Agent

While briefing negotiations at the First Term Airman's Center, MSgt Gould says, "First you need to consider how strong your relationship is with the other people or group involved in the negotiation, and if the process will be fair. Next, think about if you consider what the others say as true. Could they be attempting to deceive you? What do you know that they don't, and vice versa? Will you share your knowledge, and do you believe they will, too? Does anyone have the ability to influence the others actions or decisions? Finally, think about resolutions that could end the dispute. It's important to cooperate while negotiating." MSgt Gould's comments BEST identify _____. a. CNS b. TIPO c. NPSC

b. TIPO

MSgt Smith leads a unit whose mission is being hampered by resistance from the local villagers. Smith meets with a village elder to explain his concern. The elder says, "The villagers are poor and in need of food and medicine, and your patrols disrupt their ability to work." Smith responds, "I can help with food and medical care. However, the patrols must continue." The elder replies, "It may help to reduce the disruption to work if we knew your patrol times." Smith replies, "Due to security reasons, I cannot give you that information." The elder says, "The villagers can help gather intelligence and share their knowledge of the terrain." Nodding his head Smith says, "That information could help us minimize disruptions to the villager's daily routine." After a couple of weeks, Smith noticed that resistance from the villagers had faded and his unit was able to conduct its mission more efficiently. This scenario BEST illustrates TSgt Smith's use of the __________________ strategy and its impact on mission effectiveness. a. cooperate b. insist c. settle

a. cooperate

TSgt Hayden, the Dining Facility Fight Chief, overhears his NCOIC, SSgt Forgit trying unsuccessfully to communicate with a Portuguese speaking dependent. TSgt Hayden thinks for a moment and realizes that SrA Silva (one of his Airmen) is Brazilian and speaks Portuguese. TSgt Hayden quickly requests help from SrA Silva and shortly after taking over the situation, the patron shakes SrA Silva's hand and leaves with his order. TSgt Hayden's understanding/misunderstanding of __________________________ will MOST likely ________________ mission effectiveness. a. diversity awareness; enhance b. diversity awareness; hinder c. equal opportunity; enhance d. equal opportunity; hinder

a. diversity awareness; enhance

Before starting the 3-day weekend, TSgt Anderson gave her work center a safety briefing. She referenced a visual aid depicting the 0-0-1-3 formula to remind everyone to be responsible if they choose to consume alcohol. She described an article that detailed the number of Airmen deaths and accidents attributed to alcohol misuse over the past year. She explained the commander's policy on alcohol-related incidents, and clarified the expected consequences of unsafe conduct. TSgt Anderson's actions BEST illustrates ___________________. a. education b. identification c. deglamorization

a. education

TSgt Campbell is newly assigned to a joint international unit that is made up of Army, Navy and Air Force personnel from seven nations. A few weeks into the new assignment, TSgt Campbell noticed some individuals not being receptive to their Korean team members at work center meetings. During the next meeting, TSgt Campbell made sure to ask the Korean team to provide their operational inputs. The Korean team's inputs were critical to the unit meeting mission requirements ahead of schedule. TSgt Campbell's actions BEST illustrate the __________________ technique and its impact on mission effectiveness. a. inclusion b. feedback c. assistance

a. inclusion

TSgt Johnson has been an SFS Airman for 12 years and is not unfamiliar with working swing-shift. On one particular night patrol, he gets a call from dispatch for an alarm activation at the base commissary. He responds to the location and his training immediately kicks in. He instinctively swings open the mobility crate, removes the K9 and begins his perimeter check, looking for any sign of deliberate, forced entry. In only minutes, the scene is secure. TSgt Johnson then has the law enforcement desk contact the facility manager of the building to report a faulty alarm. TSgt Johnson's actions BEST illustrate _____ and its impact on mission effectiveness. a. system 1 thinking b. system 2 thinking c. Just Do It

a. system 1 thinking

TSgt Becher is leading a problem solving event in the Fuels Flight. At the first meeting she says, "We have to decrease the response time to fuel the KC-135s. Command Post is receiving complaints daily." After the meeting breaks, a team follows the next fuel run to the flight line to observe the entire process. While at the plane, Becher discusses the issue with the crew chief and pilot. The next day, the team meets again. TSgt Becher says, "We must write out the issue and make sure it includes all the facts." After the team completes Becher's task, all team members agree and finalize the issue." TSgt Becher's _____ will MOST likely _____ mission effectiveness a. understanding of clarify and validate the problem; increase b. misunderstanding of clarify and validate the problem; decrease c. understanding of an improvement project; increase d. misunderstanding of an improvement project; decrease

a. understanding of clarify and validate the problem; increase

SSgt Walker and his team are preparing for an inspection. While organizing the storage room, A1C Bates discovers equipment that should have been turned in months ago per the AFI. He reports the findings to Walker and suggests hiding the equipment until after the inspection. Walker responds, "That will quickly take care of the problem, but understand there are possible consequences for that decision." After considering the consequences, Bates decides to fill out the paper work to turn-in the equipment. On the inspection report, it was noted that equipment was turned in late; however, the work center identified it and corrected the discrepancy in a proper manner. This scenario BEST illustrates effective use of ___________________ and its impact on NCO, unit, and mission effectiveness. a. The Legal test b. The ethical principle of the three Rs c. The DOD Joint Staff Guide 5260

b. The ethical principle of the three Rs

The AU/CC is visiting and TSgts Gomez and Ramos must choose an Airman to brief the organization's mission. Each TSgt has selected a different Airman which causes a disagreement. While preparing to resolve the dispute, TSgt Gomez thinks to himself, "TSgt Ramos and I have worked together for years and trust each other. Because we will continue working together, I should use a higher people orientation than task when applying the negotiation styles. I believe my Airman will do a better job and they need the experience of talking to top leadership; however, Ramos' briefer would suffice. The visit is weeks away, so we have time to collaborate and ensure we pick the best briefer." This scenario BEST illustrates an understanding of__________ and how they contribute to NCO effectiveness. a. Paying attention during communication b. Who, Stakes, and Situation c. Integrative Negotiations

b. Who, Stakes, and Situation

MSgt Duvernay works in Logistics Readiness vehicle maintenance flight. The flight is responsible for maintaining 127 different makes and models of government vehicles. The vehicles vary from squadron to squadron, and range from bucket loaders, bulldozers and sewer trucks to weapons trailers and ambulances. Due to a recent deployment, shop personnel has decreased and as a result the vehicle-in-commission rate has dropped from 90% to 83%. Not wanting to bring attention to the section, MSgt Duvernay reports the percentage rates from the previous month at the weekly staff meeting with the commander. MSgt Duvernay actions BEST identify___________. a. Ethical Relativism b. Worry over Image c. Loyalty Syndrome

b. Worry over Image

Your boss just stopped by your office to ask you a question. You take the opportunity to tell your boss about some of the potential problems you discovered that could occur if the unit purchases the laptops that were suggested with the end of year fallout money it's expecting to get. You gave her your thoughts about the requirements and recommendations for better laptops in a Memorandum For Record so that she could consider briefing the unit's decision team on your findings before the final decision and purchases are made. This scenario BEST illustrates your effectiveness as a follower by providing ____________ to your boss. a. feedback b. advice c. loyalty

b. advice

TSgt Gallagher is giving TSgt Lloyd feedback when he says, "This is your thought process that you used to choose different options or actions when there are many choices. There are two types of thought processes you can use when this occurs. Your rapid approach that relies on past experiences or the methodical process that requires deep thought. You must be observant and orient yourself to choose the best option." TSgt Gallagher's comments BEST identify _____. a. the RIE AFSO21 setting b. decision making c. the OODA Loop

b. decision making

Negotiations - While briefing at a professional development seminar, TSgt Shame says, "Before and during negotiations you should be considering this option for yourself and the other negotiators. You can implement this option without the assistance or permission from the other negotiator. If this option is better than any of the mutually satisfying options, it may be your best, informed, decision." TSgt Shame's comments BEST identify _____. Best Alternative to a Negotiated Agreement information from the TIPO Model Zone Of Possible Agreement

Best Alternative to a Negotiated Agreement

Change Management - While addressing SSgt Peaper's negative attitude toward the new EPR system, TSgt Dorian says, "You need to alter your method when dealing with your own attitude and those you lead when discussing the new EPR system." TSgt Dorian's comments BEST identify _____. Cognitive Flexibility Emotional Flexibility Dispositional Flexibility

Emotional Flexibility

Diversity - TSgt Goa, a young fast burner, was notified by his commander there was a complaint against him. Goa was convinced the complaint was made by Mr. Luke, who has worked in the unit for over 20 years. The two have had numerous disagreements dealing with the different personalities in the work place. Luke has been frustrated by Goa's statements, "I understand how you used to do it back in the day. This is the new AF. Get with the times." In response to the complaint, Goa stopped including Luke in some meetings. However, morale in the unit is still high. TSgt Goa's understanding/misunderstanding of ________ will MOST LIKELY _____ NCO effectiveness. Equal Opportunity; decrease Equal Opportunity; increase social sensitivity; decrease social sensitivity; increase

Equal Opportunity; decrease

Ethical Leadership - TSgt Coleman's subordinates are preparing to deploy for 6 months. While checking their training records, he finds that one Airman, SSgt Green, isn't qualified on two important tasks. This is Green's first deployment and he's excited to go. Coleman knows he doesn't have time to train Green before he leaves, so he says "We will train you when we get there." Because TSgt Coleman ________ his actions will MOST LIKELY _____ his subordinate's effectiveness. understands the three Os; enhance misunderstands the three Os; hinder understands the three Ps; enhance misunderstands the three Ps; hinder

Misunderstands the three Ps; hinder

Continuous Improvement - The Cargo Services Section has been having issues tracking leave. TSgt Hageman holds a meeting with the shift supervisors and says, "Simply posting a schedule on the board is not working anymore. SrA Heather took leave on Monday, however she was scheduled to work the receiving line. This created chaos and we had to pull manning from other sections." TSgt Hageman selects four Airmen for a working group and over the next several days they develop a plan. Afterword, Hageman introduces a new SharePoint site for tracking leave. This scenario BEST illustrates the _______ AFSO21 Setting. Just Do It Improvement Project Rapid Improvement Event

Rapid Improvement Event

TSgt Lopez, a senior analyst for an intelligence squadron, was recently informed that his team will deploy as convoy operators. Upon receiving the news, TSgt Lopez first planned how to tell his team. After gathering everyone for the announcement, he said, "We have been tasked to deploy as convoy operators. Although this isn't in our job description, it's a critical need that must be filled to support the war effort. We'll receive all required training to be successful. I will not allow this tasking to affect our current duties." After answering several questions, Lopez encouraged his team members to see him if they had any additional concerns. TSgt Lopez's _____ will MOST LIKELY _____ mission effectiveness. a. ineffective use of the Directive Change Cycle; hinder b. effective use of the Directive Change Cycle; enhance c. ineffective use of the Participative Change Cycle; hinder d. effective use of the Participative Change Cycle; enhance

b. effective use of the Directive Change Cycle; enhance

SrA Wilson's husband thinks she's spending too much time at work and not enough time at home. He believes any employee ought to have a concrete quitting time like he does in his civilian job, and that she's just skirting her responsibilities as a wife and mother. SrA Wilson approached TSgt Simon for advice, but TSgt Simon cut her off and told her that it was not his place to interfere with personal problems. SrA Wilson was no longer comfortable talking to her NCOIC or any NCO about her personal issues, and returned to her desk feeling too distracted to concentrate on the tasks at hand. TSgt Simon's __________________________ will MOST likely have a ________________ impact on mission effectiveness. a. understanding of open communication, positive b. failure to understand of open communication, negative c. understanding of support services; positive d. failure to understand support services; negative

b. failure to understand of open communication, negative

During a meeting with the superintendent, TSgt Lopez says, "We have a complete lack of structure in my work center. The last NCOIC didn't keep track of where the people in our work center should be assigned. I compared the document that distributes personnel positions to us and the document the last NCOIC should've been using to assign people to those positions. They didn't match-up at all, one section should include three SSgts but only had one, and another should've had one SSgt but had two! No wonder nothing gets done around here." The scenario BEST illustrates _____ and its impact on mission effectiveness. a. organizational structure b. manpower allocation and tracking c. adjusting manpower requirements

b. manpower allocation and tracking

SSgt Brady is a team chief of an engine shop. He was just notified by his shop chief, TSgt Thomas that they are projected to receive six more aircraft within a year. Brady states, "TSgt Thomas, I can't see how we're going to support six more aircraft. We already have to work additional hours to support the aircraft we have now. Can we ask for new Airmen to PCS here to help?" TSgt Thomas replied, "I share your concern, but I have confidence that we can make it work." TSgt Thomas's _____ will MOST likely _____ mission effectiveness a. understanding of adjusting manpower requirements; increase b. misunderstanding of adjusting manpower requirements; decrease c. understanding of allocating and tracking manpower; increase d. misunderstanding of allocation and tracking manpower; decrease

b. misunderstanding of adjusting manpower requirements; decrease

SrA Smart returned from leave a few weeks ago and although he thought he completed all the required paperwork upon his return, he learns that is not the case and immediately re-submits the paperwork. Months pass before realizes he was never charged for those leave days he used. Wanting to keep his supervisor, TSgt Wright, in the loop, he explains what happened. After some consideration, Wright says "Finance made the mistake, so don't worry about it. Besides, it's not your responsibility to do their job for them." TSgt Wright's ______________will MOST likely_________ her effectiveness. a. understanding of the Three Os; enhance b. misunderstanding of the Three Ds; hinder c. understanding of the Three Ds; enhance d. misunderstanding of the Three Os; hinder

b. misunderstanding of the Three Ds; hinder

MSgt Clark manages a very profitable online home-based business. She has a close friendship with MSgt Brown so she allows him to do some work for her to make extra money. Her business has grown to the point that it takes up most of her free off-duty time, so she recently started using her computer at work to attend to business matters. Last week, Brown discovered her use of government equipment to conduct her personal business. He knows what she is doing is wrong; however he depends on the money from Clark's business to pay for his wife's new car. MSgt Brown's ___________ will MOST likely ________mission effectiveness. a. understanding of the Ds; enhance b. misunderstanding of the Three Ps; hinder c. understanding of the Three Ps; enhance d. misunderstanding of the Three Ds; hinder

b. misunderstanding of the Three Ps; hinder

Due to his military experience and Public Affairs AFSC, TSgt Banks is selected to brief newcomers at his deployed location. During the brief he says, "These characteristics of diversity are with a person at birth, and usually doesn't alter during a person's life." TSgt Banks' comments BEST identify the ________________. a. secondary dimension of diversity b. primary dimension of diversity c. socio-behavioral tendencies

b. primary dimension of diversity

While briefing his flight, TSgt Silvers says, "Because it's fast, this style of negotiating may be more appropriate when you have a neutral task and people orientation. You may not be able to negotiate to your aspiration point but reaching a solution is essential. When initially discussing your position, leave some wiggle room in between your anchor and aspiration point for the opposing negotiator to suggest options." TSgt Silvers comments BEST identify the _____ negotiation style. a. comply b. settle c. evade

b. settle

TSgt Swarray just received an email notifying him that he's been selected as a Military Training Instructor through the DSD process. Feeling apprehensive about his new job, he called TSgt Thomas to vent. TSgt Swarray said, "I'm happy in my current position because it allows me to use my imagination and experiment with new ways of doing things. Now the Air Force is telling me to leave and take on a role that's very detail-oriented and doing the same thing over and over for the next 4 years. This is stressing me out." TSgt Swarray's comment BEST identifies the source of distress known as ______________________. a. role demands b. task demands c. interpersonal demands

b. task demands

SrA Mikel felt overwhelmed trying to balance work requirements, home life responsibilities, and school expectations. He approached his NCOIC, TSgt Gonzalez, and told him he was thinking about going to visit Mental Health to try to get some outside perspective. "Don't do it, man," said TSgt Gonzalez. "That would ruin your career, and you'd never get through your next security clearance reinvestigation. You don't see anyone else running off to whine about their problems, do you?" SrA Mikel decided it was best to deal with everything himself. He became more and more sullen over time, and his productivity dropped. TSgt Gonzalez' understanding/misunderstanding of __________ will MOST LIKELY ______________ subordinate effectiveness. a. the unit climate/environment; enhance b. the unit climate/environment; hinder c. advanced warning signs; enhance d. advanced warning signs; hinder

b. the unit climate/environment; hinder

Resource Stewardship - TSgt Sung is on a conference call when he says, "While we always project our spending, our financial plan cannot support all the mission requirements. Twice each fiscal year, we identify the unfunded mission necessities in our wing. As the NCOIC, my main priority is to monitor our sections spending and keep the unfunded requirements section up to date on the execution plan." TSgt Sung's comments BEST identify _____. obligation budget review financial working group

budget review

SSgt Griswold has been accused of sexual harassment, and is noticeably upset when he approaches you for advice. You tell him there's a support source that will maintain privileged communication and provide guidance throughout the situation. It's employees report to a chain of command outside of this wing, so they would be able to represent him without bias or conflict of interest. Your description BEST identifies the ______________. a. Airman & Family Readiness Center b. Equal Opportunity office c. Area Defense Counsel

c. Area Defense Counsel

A1C Gower, an Airman with a Filipino background, just graduated from technical training school and is PCSing to her first duty station overseas. The day she arrived in country, she was picked up by TSgt Sandy, her new supervisor. On their way to base, TSgt Sandy said, "I remember you telling me how much you're going to miss your family and friends when we spoke on the phone. I'll link you up with A1C Saner; she is also from the Philippines. We both want you to feel welcome, so if you need anything, please ask." TSgt Sandy's actions BEST illustrates the ________________ technique of the F.A.I.R.™ Way. a. Feedback b. Inclusion c. Assistance

c. Assistance

During an initial EPR feedback session you tell your subordinate, "I expect you to become thoroughly familiar with your job by getting to know every aspect. I also expect NCOs to perform above minimal acceptable standards and make smart choices both on and off duty because you're always being watched. Also, believing your superiors will help to ensure you're mission ready, displaying selflessness when it comes to doing what's asked of you, and being prepared when asked to attend meetings are very important to me." Your comments BEST identify ___________________. a. DAC Skills b. Coercive Power c. Follower Traits

c. Follower Traits

You have four competent subordinates. Almost every time your boss sends you a task you hand it off to your team. All you expect from them is a quality product in a timely manner. You tell them you don't want to influence their development in handling special tasks. You won't see the task again until your team hands the final product for you to forward up to your boss. Your team knows you don't want to be bothered with questions about the task. When your boss questions you about the task, you say, "I'll find out." Your team members wonder if you really know your job. They've been talking about the upcoming quarterly awards board hoping they were going to be submitted for all their hard work in making you look good since they weren't submitted for last quarter. This scenario BEST illustrates your relience on the ____________________ style which could degrade your NCO effectiveness. a. Team Leader b. Country Club Leader c. Impoverished Leader

c. Impoverished Leader

SSgt Runner had recently returned from deployment and was getting back into the swing of things at home station. As an Airman pulled away from the shop, their vehicle backfired. SSgt Runner immediately dropped to the floor and sought cover. TSgt Vann witnessed the reaction and approached SSgt Runner. Although SSgt Runner was embarrassed at first, TSgt Vann assured him that he's not the first person to respond this way when sights or sounds bring traumatic memories back. TSgt Vann encouraged SSgt Runner to schedule an appointment at the MTF and reassured him that there was nothing to feel embarrassed about. TSgt Vann's understanding/misunderstanding of __________ will MOST LIKELY _________________ subordinate effectiveness. a. stress management strategies; increase b. stress management strategies; decrease c. Post-Traumatic Stress Disorder; increase d. Post-Traumatic Stress Disorder; decrease

c. Post-Traumatic Stress Disorder; increase

You just finished conducting an in-depth training session with your people on a new piece of equipment and updated their training records. You give 3 days to your team to put together a continuity book for the equipment and put it on the shared site. You find out one of your trained people takes a shortcut on the steps of the process and causes the equipment to malfunction, halting production. You bring the person into your office and present her with a letter of counseling for not following the steps and partner her up with your most knowledgeable worker for her retraining/recertification which she passes successfully and ahead of schedule. Your use of _______________, _______________, and _______________ powers will MOST LIKELY result in _______________ subordinate effectiveness. a. reward, referent, coercive; increased b. legitimate, referent, coercive; decreased c. coercive, legitimate, expert; increased d. coercive, referent, expert; decreased

c. coercive, legitimate, expert; increased

TSgt Carver has been tasked with purchasing a new big screen television for the Airmen's break room. TSgt Carver thinks, "I have to purchase a television for the break room. It must be at least 50 inches and cost less than $750. It would be nice to have high definition picture and HDMI ports." After planning, Carver searches the GSA Advantage website and finds many options. He picks the top three choices and puts them in order. Before submitting to the resource advisor, Carver contemplates, "Did I miss anything? Am I sure these are the best options?" Later, the flight chief thanks Carver for being under budget and getting extra features he desired. TSgt Carver's actions BEST illustrates ________________ and its impact on NCO effectiveness. a. AFSO21 desired effects b. a Just Do It setting c. decision analysis

c. decision analysis

TSgt Hadley is tasked with implementing a new process that his section is adopting for completing and tracking work orders. He eagerly meets with his supervisor, MSgt Kim, to discuss the new opportunities that the change will present. TSgt Hadley, then meets with his personnel to brief them on the proposed changes and to tell them about the positive outcomes expected with the new process. As a result of TSgt Hadley's efforts, the new process is adopted without incident. TSgt Hadley's actions BEST illustrate the use of ___________ flexibility and its impact on NCO effectiveness. a. cognitive b. emotional c. dispositional

c. dispositional

At a training session, TSgt Caskey said, "SSgt Griggs, it's that time of the year when we have to submit a document detailing how we are going to spend the upcoming fiscal year funding. To do that, we have to list and justify all needed items and services, and the cost. Additionally, we have to identify and justify items or services that can't be funded with the current budget." Because of her preparation, the organization was able to execute a strong budget and have the unfunded request on the top priority of the wing TSgt Caskey's actions BEST illustrates ________________ and its impact on mission effectiveness a. budget process b. budget review c. execution plan

c. execution plan

TSgt Watson was tasked to review all of the applications for postal duty to identify any disqualifying information or to remove any applications that didn't contain the minimum requirements. He followed the checklist carefully to understand the requirements and set about his task. First he removed packages from those who were above or below the rank requirement. Then removed the ones who didn't have the required previous experience. Finally, he removed packages of anyone with a referral EPR within the last 3 years. The remaining packages only contained those qualified for overseas postal duty. TSgt Watson's actions BEST illustrate __________________ and its impact on mission effectiveness. a. unlawful discrimination b. systemic discrimination c. lawful discrimination

c. lawful discrimination

During a counseling session, TSgt Foye says, "I'm not sure why you continue to intentionally use the old process. Last week I was forced to give you an LOC, but you still haven't adapted. Your co-worker got to leave work early yesterday because of their participation. The superintendent has promoted this change since it began. If you want to stay a SSgt, I suggest you get on board. The sections morale has been suffering and customers are complaining about the inconsistency." The scenario BEST illustrates the _____ piece of the TIPO Model and its impact on mission effectiveness. a. trust in a process b. personal powers c. position powers

c. position powers

You received some feedback from your subordinates that your nonverbal communication in meetings shows your disagreement with some of things they're saying. That evening you talk to your best friend and ask about your nonverbals. You know that you don't disagree with all of the inputs from your people...you just have questions about their research methods for their inputs. At the next meeting you explain to your people that you appreciated their feedback and you'll work on your communication skills. You also inform them that you'll help any of them with researching inputs. This scenario BEST illustrates your appropriate use of ______________ and ______________ for personal and professional leadership development that will most likely enhance your NCO effectiveness. a. self-awareness; motivation b. support team; integrated life c. self-awareness; support team d. integrated life; motivation

c. self-awareness; support team

TSgt Adams, the Air Traffic Control NCOIC, calls a meeting with her shift leaders to discuss the change to the department's schedule. During the meeting, she asks, "Can you give me your perspective on people's general mood concerning our current ops tempo? Do you think they see the significance in the job that we do here?" SSgt Thomas the night shift leader stood up and said, "It's my perception that people have an appreciation and are well aware of the importance of providing the needed manpower." TSgt Adam's understanding/misunderstanding of _______________________ will MOST likely have a ______________ impact on mission effectiveness. a. Socio-Behavioral Tendencies, positive b. Socio-Behavioral Tendencies, negative c. social sensitivity; positive d. social sensitivity; negative

c. social sensitivity; positive

TSgt Baer and TSgt Chambers are co-chairing the unit's next commander's call and they are working well together. During one of their weekly meetings, they argued about who was doing more work. TSgt Baer said, "Look, I'm not singling you out. All I'm saying is everyone knows that men are stronger and we do most of the hard work. You women just can't do as good a job as us." TSgt Baer's comment BEST identify a form of ________________. a. discrimination b. perception c. stereotype

c. stereotype

MSgt Rook, a Precision Measurement Equipment Laboratory Flight Chief, has received feedback that his flight is struggling to meet turn-around times on calibrations. MSgt Rook decides to approach TSgt Gerry about fixing the problem due to her ability to leverage previous experiences to quickly and confidently make decisions. TSgt Gerry agrees to tackle the problem and starts by personally observing and analyzing the process over the next few days and collecting data for further examination. Next, TSgt Gerry devises a strategy to address the process issue. Then, TSgt Gerry guides her flight in implementing and evaluating the corrective action to the problem. TSgt Gerry's use of ____________ will MOST likely____________ mission effectiveness. a. system 1 thinking; enhance b. system 1 thinking; hinder c. the OODA Loop; enhance d. the OODA Loop; hinder

c. the OODA Loop; enhance

While in a deployed location SSgt Nix says to TSgt Miller, "Yesterday, while on that evacuation flight, the oil line started to leak on the helicopter. After an emergency landing, I could've used an electric clamp to fix it; but that's not in the technical order." Astonished TSgt Miller says, "You should submit your fix for Air Force wide consideration." Later that day TSgt Miller reviews the list of past submissions and finds nothing. He tells SSgt Nix, "You should submit it. Then a high ranking commander will review it. Finally, if approved by them, plans will be created and executed. You may even get paid." TSgt Miller's _____ will MOST likely _____ mission effectiveness. a. understanding of resources for mission success; increase b. misunderstanding of resources for mission success; decrease c. understanding of Airman Powered by Innovation; increase d. misunderstanding of Airman Powered by Innovation; decrease

c. understanding of Airman Powered by Innovation; increase

Emergent Leadership Issues - While training Amn Catalan on Mental Health Clinic support, TSgt Harrison says, "We assist with issues like anxiety, depression, self-medication, and PTSD. I thought PTSD only comes from conflict and actively fighting in a war." Harrison explains, "Actually, PTSD and other mental health issues can result from distressing occasions during training, humanitarian efforts, and support operations from in-garrison or while deployed. We mainly focus on the alteration of the patient's normal behavior or psychological state." TSgt Harrison's comments BEST identify _____. organizational factors of distress combat and operational stress substance misuse

combat and operational stress

TSgt Jones, the Munitions Operation Flight Chief called a meeting with the section NCOICs to discuss manning swaps. SSgt Dillan, NCOIC of Maintenance, is concerned because he just finished training his Airmen and doesn't want to lose them. On the other hand, TSgt Snyder, NCOIC of Support, was glad because he wants to get rid of some slackers and acquire better workers. During the meeting, the Flight Chief was surprised by the section chiefs' responses and how they held firmly to their positions. The heated discussion quickly became unproductive. TSgt Jones' _____ will MOST likely have a _____ impact on mission effectiveness. a. use of the negotiation styles, positive b. failure to use the negotiation styles, negative c. understanding of readiness and ripeness; positive d. failure to understand readiness and ripeness; negative

d. failure to understand readiness and ripeness; negative

It's the beginning of the new year. You call everyone together to tell them thanks for all the hard work they did this past year. You go over all of the exceptional accomplishments they did as a team. And you also thank them for being exceptional followers and it was because of them and their dedication that all missions were accomplished. As everyone leaves you overhear some of them say, "I wonder if we were submitted for any awards? We busted our tails last year and didn't get any extra time off!" Your use of _____________ rewards was _______________ and will MOST LIKELY cause a/an ____________________ in subordinate effectiveness. a. system level; effective; increase b. supervisory; effective; increase c. system level; ineffective; decrease d. supervisory; ineffective; decrease

d. supervisory; ineffective; decrease

Diversity - TSgt Haywood heard SrA Brooke and SrA Jones discussing their usual weekly lunch plans. A1C Litvak joined in and said, "How come you guys never invite me? Is it because I'm a female? SrA Jones laughed and said, "We never invited you before, what makes you think we're going to start now?" Litvak dropped her head and walked out. Later, Haywood reflects to himself, "I should have said something to those two, but I have bigger fish to fry than getting involved in Airmen's lunch plans. Litvak will just have to get over it. It must be okay because, she didn't complain to me." TSgt Haywood's action BEST illustrates _______ and its impact on mission effectiveness. assumption social biases denial collusion

denial collusion

Resource Stewardship - TSgt Leirer is the go-to NCO in the Vehicle Operations work center. First, he started an initiative to reduce water consumption at the base wash rack. After supporting and mentoring the project team, the squadron saved 500 gallons of water and 150 man-hours the first month. Leirer created a letter of appreciation for each project team member. Building on this success, he took some feedback and advice of the other Airmen in the section and reduced the steps in the sections leave approval process. After a week passes, the Flight Chief calls Leirer into her office and says, "Why was I taken off the leave approval process?" TSgt Leirer's use/misuse of ________ will MOST LIKELY _____ his NCO effectiveness. developing future stewards; increase developing future stewards; decrease manpower requirements; increase manpower requirements; decrease

developing future stewards; increase

Leader Influence - Every time you get a new subordinate you talk to him or her about what he or she hopes to accomplish on the job and personally. You continuously walk around and watch and listen to how your people interact with each other to learn more about each one. You also take the time to ask your people how they're doing in their personal and professional endeavors and discuss how they view success. You also ask other people how they get along with your people. During training sessions, you talk with your people about being accountable and responsible for their areas of responsibility; especially their day-to-day routine tasks and ask how they feel about the expectations placed on them. At times, you ask one of your people to volunteer to review an Air Force Core Value and brief the work center on his or her thoughts about one element and what it means to him or her. Your appropriate/inappropriate use of ________________ will MOST LIKELY _____________ mission effectiveness. diagnosing developmental needs of Airmen; enhance diagnosing developmental needs of Airmen; hinder the Contemporary Motivation Model; enhance the Contemporary Motivation Model; hinder

diagnosing developmental needs of Airmen; enhance

Negotiations - SrA Floyd is the only K9 Security Forces patrolman on duty. SSgt Hannon is working the main gate when a vehicle approached with a strong smell of marijuana. After instructing the driver to pull to the side, Hannon radios Floyd and says, "Golf 1 to Kilo 1, proceed to the main gate." Floyd passively responds, "Negative, Golf 1, I'm on break." After taking a deep breath, Hannon replies, "Golf 1, this is not negotiable, get to the main gate ASAP or you'll have an LOC waiting at the end of shift." SSgt Hannon's use/misuse of ________ will MOST LIKELY _____ mission effectiveness. distributive negotiating; increase distributive negotiating; decrease the evade style of negotiation; increase the evade style of negotiation; decrease

distributive negotiating; increase

Continuous Improvement - TSgt Phillip is coaching an Airmen when he says, "There are many benefits to this program. It increases the efficiency of all Airmen while ensuring the serviceability and readiness of our vital resources. It makes decision making and reactions more agile and operations consistent through an increase in the safety mindset. Another aspect is it improves the efficiency of our fuels like oil and gas, or electricity." TSgt Phillip's comments BEST identify AFSO21_____. five desired effects three settings scope

five desired effects

Leader Influence - You tell SSgt Oak, "Since you've earned trust and confidence from your peers and subordinates, you'll be in charge while I'm TDY. I know your subordinates will recognize your ability to take appropriate measures as a result of me putting you in charge. I expect you to resolve schedules, work assignments, interpersonal conflicts, and discipline issues effectively, appropriately, and positively. Your comments BEST identify _____________ powers. coercive and connection legitimate and coercive legitimate and connection

legitimate and coercive

Ethical Leadership - TSgt Spencer has a great deal of respect for his supervisor, MSgt Ford. Their section is preparing for a base level inspection and Ford tells Spencer that he expects the highest score. However, Spencer knows there are some major areas that need work and they don't have time to fix them. Because he doesn't want to let Ford down, Spencer decides to hide the items from the inspection team. TSgt Spencer's actions BEST illustrates the ethical trap of__________. worry over image drive for success loyalty syndrome

loyalty syndrome

Ethical Leadership - During a feedback session, TSgt Smith tells his subordinate, "We all should be grateful to our nation, our loved ones, and our brothers/sisters in arms. This means we're responsible to a great deal of people to do the right thing, even when no one is watching." TSgt Smith's comments BEST identify _____. ordering oughting owing

owing

Change Management - TSgt Keller, a newly assigned section chief calls a meeting with his personnel to discuss his plan to revamp the section. "Now that I am in charge things will run a little differently around here. Starting this weekend, I will implement a rotating schedule so we can be more productive and efficient. I'm reducing lunch to 30 minutes. Additionally, PT will be conducted before the start of your shift. Be at the base track one hour prior to your normal start time. I know this is a big change but you will get used to it, now let's get to work." TSgt Keller's understanding/misunderstanding of the ________ will MOST LIKELY _____ NCO effectiveness phases in the change process; increase phases in the change process; decrease roles in the change process; increase roles in the change process; decrease

phases in the change process; decrease

Emergent Leadership Issues - TSgt Radigan has just been through a messy divorce and has missed quite a lot of duty time. There's an inspection approaching in just a few weeks which isn't a lot of time to make sure his team's programs are running smoothly. Radigan feels positive because he knows his subordinates are thorough with their work. He focuses on preparations and takes responsibility for his schedule. He makes sure to work out and to develop his inner sense of strength and peace. Radigan refuses to be overwhelmed. TSgt Radigan's understanding/misunderstanding of suicide awareness and prevention ________ factors will MOST LIKELY _____ NCO effectiveness. risk; increase risk; decrease protective; increase protective; decrease

protective; increase

Negotiations - TSgt Branson is involved in a dispute with TSgt Lair over the mid-shift schedule. After a heated argument, Branson sits and reflects, "I can't believe it got that bad and Lair evaded the conversation. I was trying to be reasonable, but Lair is so set in his ways. I better just leave it alone for now." A couple of days later, Branson thinks to himself, "Lair has warmed up since the argument and I'm willing to compromise on my position to make this work. I know we can work this out if we try. We both know the only other option is to keep the shift the same, and the operations are not effective." After Branson and Lair have a meeting, the schedule is changed. TSgt Branson's comments BEST illustrate his understanding of _______ and its impact on mission effectiveness. NPSC readiness and ripeness categories of negotiation

readiness and ripeness

Diversity - While briefing at the First-Term Airmen Center, TSgt Breedlove says, "It is important for young Airmen to understand you will be working with diverse individuals that bring different traits to the job. While some traits are permanent, job knowledge, responsibilities, four-dimensions of wellness, and level of education will evolve during your time in the Air Force." TSgt Breedlove's comments BEST identify _____. social-behavior tendencies secondary dimension primary dimension

secondary dimension

Leader Influence - You're the new NCOIC of your shop. You've been observing your people and reviewing their tasks. You're sensing that most show up, do what they're told, then go home. As you're leaving for lunch you overhear several Airmen discuss how no one cares about their efforts. You submit two deserving Airmen for the quarterly award board and one of them wins. Noticing an improvement in the Airman's behavior, as well as some others in the work center, you submit some different deserving Airmen the following quarter. Six months pass by and your supervisor says, "It's good to see your section doing so well. Keep up the good work!" Your actions BEST illustrate your appropriate use of __________ and its/their positive impact on subordinate effectiveness. the DAC skills information power supervisory rewards

supervisory rewards

Continuous Improvement - TSgt Heming is a Crew Chief out at the 48th MUNS. He is observing SSgt Stephens loading a pallet of MK-82 bombs onto a tractor trailer with the 6K forklift. While driving, Stephens hit a pot hole, causing the pallet to shift and slide off the forklift. Heming jumps into action, grabs the second forklift and starts to slide the pallet back into place. Stephens yells, "Hey, what are you doing? You know Air Force policy mandates that we evacuate." Heming replies, "It's all good. We didn't exceed the drop distance." TSgt Heming's use/misuse of ________ will MOST LIKELY _____ his NCO effectiveness. system 1 thinking; increase system 1 thinking; decrease system 2 thinking; increase system 2 thinking; decrease

system 1 thinking; decrease

Emergent Leadership Issues -TSgt Mata is the section NCOIC. Lately, SSgt Traynor has been making rash decisions, taking unnecessary risks, and rapidly losing weight. The section is suffering from having to accomplish Traynor's workload. Mata approached Traynor and says, "Your work center is accountable for the maintenance of a $2 billion network. Your team is counting on your guidance and expertise. What's going on lately?" Traynor answers, "Oh, I've just been distracted. I need to get focused." Once he was by himself, Traynor takes an extra dose of muscle relaxer. This scenario BEST illustrates _____ its impact on mission effectiveness. deglamorization the impact of substance misuse intervention roles and responsibilities

the impact of substance abuse

Change Management - TSgt Bostic briefs her squadron on the plan to implement the new Air Force Training Record program. "I know we are all used to the old program, however the current program is outdated and lacks several key areas required by the new master training plan. I will be visiting each duty section to provide training on the new system and answer any questions. The old training records will become obsolete in six months so everyone will need to be switched over to the new program by then. I will be available after the switch to see if everything is running smoothly." TSgt Bostic's comments BEST illustrates her understanding of _______. participative change cycle the three phases of the change process roles in the change process

the three phases of the change process