Network+ Business Documents

(SOW) statement of work

Documents in detail the work that must be completed for a particular project.

MOU (memorandum of understanding)

Documents the intentions of two or more parties to enter into a binding agreement, but not usually legally binding.

MLA (master license agreement)

Grants a license from a creator, developer or producer to a third party

SLA (Service Level Agreement)

Legally binding contract that defines in measurable terms the aspects of a service provided to a customer

MSA (master service agreement)

Contract that defines the terms of future contracts between parties

RFP (Request for Proposal)

Request to vendors to submit a proposal for a product or service your company wants to purchase