Network+ Business Documents
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(SOW) statement of work
Documents in detail the work that must be completed for a particular project.
MOU (memorandum of understanding)
Documents the intentions of two or more parties to enter into a binding agreement, but not usually legally binding.
MLA (master license agreement)
Grants a license from a creator, developer or producer to a third party
SLA (Service Level Agreement)
Legally binding contract that defines in measurable terms the aspects of a service provided to a customer
MSA (master service agreement)
Contract that defines the terms of future contracts between parties
RFP (Request for Proposal)
Request to vendors to submit a proposal for a product or service your company wants to purchase
