Network+ N10-006 Troubleshooting

A network administrator recently installed a web proxy server at a customer's site. The following week, a system administrator replaced the DNS server overnight. The next day, customers began having issues accessing public websites. Which of the following will resolve the issue? A. Update the DNS server with the proxy server information. B. Implement a split horizon DNS server. C. Reboot the web proxy and then reboot the DNS server. D. Put the proxy server on the other side of the demarc.

A

A network technician has been assigned to install an additional router on a wireless network. The router has a different SSID and frequency. All users on the new access point and the main network can ping each other and utilize the network printer, but all users on the new router cannot get to the Internet. Which of the following is the MOST likely cause of this issue? A. The gateway is misconfigured on the new router. B. The subnet mask is incorrect on the new router. C. The gateway is misconfigured on the edge router. D. The SSID is incorrect on the new router.

A

A technician is tasked with connecting a router to a DWDM. The technician connects the router to the multiplexer and confirms that there is a good signal level. However, the interface on the router will not come up. Which of the following is the MOST likely cause? A. The wrong wavelength was demuxed from the multiplexer. B. The SFP in the multiplexer is malfunctioning. C. There is a dirty connector on the fiber optic cable. D. The fiber optic cable is bent in the management tray.

A

When a client calls and describes a problem with a computer not being able to reach the Internet, in which of the following places of the OSI model would a technician begin troubleshooting? A. Transport layer B. Physical layer C. Network layer D. Session layer

B

A network technician has detected duplicate IP addresses on the network. After testing the behavior of rogue DHCP servers, the technician believes that the issue is related to an unauthorized home router. Which of the following should the technician do NEXT in the troubleshooting methodology? A. Document the findings and action taken. B. Establish a plan to locate the rogue DHCP server. C. Remove the rogue DHCP server from the network. D. Identify the root cause of the problem.

B

A technician just completed a new external website and setup access rules in the firewall. After some testing, only users outside the internal network can reach the site. The website responds to a ping from the internal network and resolves the proper public address. Which of the following could the technician do to fix this issue while causing internal users to route to the website using an internal address? A. Configure NAT on the firewall B. Implement a split horizon DNS C. Place the server in the DMZ D. Adjust the proper internal ACL

B

A technician recently ran a 20-meter section of CAT6 to relocate a control station to a more central area on the production floor. Since the relocation, the helpdesk has received complaints about intermittent operation. During the troubleshooting process, the technician noticed that collisions are only observed on the switch port during production. Given this information, which of the following is the cause of the problem? A. Distance limitation B. Electromagnetic interference C. Cross talk D. Speed and duplex mismatch

B

Two weeks after installation, a network technician is now unable to log onto any of the newly installed company switches. The technician suspects that a malicious user may have changed the switches' settings before they were installed in secure areas. Which of the following is the MOST likely way in which the malicious user gained access to the switches? A. Via SSH using the RADIUS shared secret B. Via HTTP using the default username and password C. Via console using the administrator's password D. Via SNMP using the default RO community

B

A PC technician has installed a new network printer that was preconfigured with the correct static IP address, subnet mask, and default gateway. The printer was installed with a new cable and appears to have link activity, but the printer will not respond to any network communication attempts. Which of the following is MOST likely the cause of the problem? A. Damaged cable B. Duplex mismatch C. Incorrect VLAN assignment D. Speed mismatch

C

A network technician is performing a tracert command to troubleshoot a website-related issue. The following output is received for each hop in the tracert: 1 * * * Request timed out. 2 * * * Request timed out. 3 * * * Request timed out. The technician would like to see the results of the tracert command. Which of the following will allow the technician to perform tracert on external sites but not allow outsiders to discover information from inside the network? A. Enable split horizon to allow internal tracert commands to pass through the firewall B. Enable IGMP messages out and block IGMP messages into the network C. Configure the firewall to allow echo reply in and echo request out of the network D. Install a backdoor to access the router to allow tracert messages to pass through

C

A technician has finished configuring AAA on a new network device. However, the technician is unable to log into the device with LDAP credentials but is able to do so with a local user account. Which of the following is the MOST likely reason for the problem? A. Username is misspelled is the device configuration file B. IDS is blocking RADIUS C. Shared secret key is mismatched D. Group policy has not propagated to the device

C

A user calls the help desk and states that he was working on a spreadsheet and was unable to print it. However, his colleagues are able to print their documents to the same shared printer. Which of the following should be the FIRST question the helpdesk asks? A. Does the printer have toner? B. Are there any errors on the printer display? C. Is the user able to access any network resources? D. Is the printer powered up?

C

While troubleshooting a connectivity issue, a network technician determines the IP address of a number of workstations is 169.254.0.0/16 and the workstations cannot access the Internet. Which of the following should the technician check to resolve the problem? A. Default gateway address B. Misconfigured DNS C. DHCP server D. NIC failure

C

A company has had several virus infections over the past few months. The infections were caused by vulnerabilities in the application versions that are being used. Which of the following should an administrator implement to prevent future outbreaks? A. Host-based intrusion detection systems B. Acceptable use policies C. Incident response team D. Patch management

D

A network technician is using a network monitoring system and notices that every device on a particular segment has lost connectivity. Which of the following should the network technician do NEXT? A. Establish a theory of probable cause. B. Document actions and findings. C. Determine next steps to solve the problem. D. Determine if anything has changed.

D

A technician is troubleshooting a wired device on the network. The technician notices that the link light on the NIC does not illuminate. After testing the device on a different RJ-45 port, the device connects successfully. Which of the following is causing this issue? A. EMI B. RFI C. Cross-talk D. Bad wiring

D

An organization requires a second technician to verify changes before applying them to network devices. When checking the configuration of a network device, a technician determines that a coworker has improperly configured the AS number on the device. This would result in which of the following? A. The OSPF not-so-stubby area is misconfigured B. Reduced wireless network coverage C. Spanning tree ports in flooding mode D. BGP routing issues

D

When configuring a new server, a technician requests that an MX record be created in DNS for the new server, but the record was not entered properly. Which of the following was MOST likely installed that required an MX record to function properly? A. Load balancer B. FTP server C. Firewall DMZ D. Mail server

D

While troubleshooting a network outage, a technician finds a 100-meter fiber cable with a small service loop and suspects it might be the cause of the outage. Which of the following is MOST likely the issue? A. Maximum cable length exceeded B. Dirty connectors C. RF interference caused by impedance mismatch D. Bend radius exceeded

D