non-therapeutic communication
disapproval
A father is playing catch with his son. His son throws the ball high. The father says, "Come on son, that was a terrible throw." This is an example of aggressive response disapproval changing the subject.
arguing
A nurse is counseling a client about weight loss and suggests eliminating certain foods from the diet. The client refuses this advice stating, "But those are some of my favorite foods. I will not cut out those foods!" The nurse responds with, "You must cut out those foods or your health will continue to decline." This is an example of passive response asking for explanations arguing.
sympathy
A student says to another student, "I'm sorry that you did poorly on the exam. I'm so worried that you won't pass this class." This is an example of sympathy disapproval false reassurance.
false reassurance
Client: I need it fixed now. I can't watch the news. Nurse: I'm sure it is just the batteries in the remote. Don't worry about it. What non-therapeutic communication technique is Jeffery using with this client? Passive response Arguing Disapproval False reassurance
working
Jeffery Phillips (pronouns he/him) is a registered nurse working in an assisted living facility. Today, he is caring for a resident that he has known for several months who seems agitated and angry. In which phase of the therapeutic relationship does this occur? Orientation Termination Pre-interaction Working
a personal opinion
John is talking to Tim and states, "Tim, you should quit your job if you are so unhappy." This is an example of giving a personal opinion sympathy disapproval.
passive response
Non-Therapeutic Response (5 of 5) Tom says to Sally, "I'm not angry with you." Then Tom ignores Sally for the rest of the night. This is an example of passive response automatic response aggressive response.
discourage,negative
Non-therapeutic communication techniques _____conversation and expression of feelings and causes _____ responses or behaviors in others.
empathy, therapeutic
Nurse: It must be frustrating for your TV to not be working when you want to watch the news. Let me see if I can help you. Jeffery is displaying empathy/sympathy toward the client, which is a therapeuticnon-therapeutic response.
asking for an explanation
Nurse: What is wrong with you today? Client: I messed up the TV in my room. What non-therapeutic communication technique is Jeffrey using with this client? Asking personal questions Asking for an explanation Arguing Giving personal opinions
changing the subject
Review the following interaction, then answer the question. Client: Can you call someone to fix my TV? Nurse: Let's go and see what the cafeteria is serving for lunch. What non-therapeutic communication technique(s) is/are Jeffrey using with this client? Select all that apply. Sympathy Giving personal opinions Changing the subject Aggressive response
1,2,5
Review the following interaction, then answer the question. Client: Seriously! I need the TV fixed.Nurse: What did you do to it?Client: I did not do anything to it.Nurse: You did not do anything to it. Client: Why do you not believe me?Nurse: Of course, I believe you. Why wouldn't I believe you?What non-therapeutic communication techniques is Jeffery using with this client? Select all that apply. 1. Asking for explanation2. Defensive response3. Sympathy4. Changing the subject5. Parroting
parroting
Which communication technique involves repeating the client's exact statements word for word? Paraphrasing Passive response Changing the subject Parroting
1, 3
Which communication techniques are considered non-therapeutic? Select all that apply. 1.False reassurance 2.Summarizing 3.Disapproving 4.Active listening 5.Clarifying
