OB Chapter 16 Quiz Questions

All of Linda's coworkers have decided to go along with a new policy regarding getting paid overtime instead of taking comp time. Linda strongly disagrees with this policy, but she decides to say nothing due to __________. a. habit b. economic factors c. security d. social factors

d. social factors

Jeff wants to implement a framework for task redesign in his organization. Which of the following reflects the correct order of three of the nine steps he should follow? a. select a task redesign, diagnose existing jobs, do a cost-benefit analysis b. recognize the need for change, formulate a strategy, diagnose leader behavior c. make a go/no-go decision, evaluate the task redesign, formulate a strategy d. do a cost-benefit analysis, diagnose existing jobs, make a go/no-go decision

a. select a task redesign, diagnose existing jobs, do a cost-benefit analysis

Transition management in contemporary organizations is typically overseen by __________. a. the management team b. the board of directors c. outside consultants d. change agents

a. the management team

After the employment upheavals of the 2009 recession, top managers began to adopt more empathetic behaviors with employees and began to allow employees to express their fears and anger. Which step of Lewin's Process of Organization Structure would this situation represent? a. change b. new state c. refreeze d. unfreeze

a. change

A professional discussion of an event that enables discovery of what happened, why it happened, and how to sustain strengths and improve on weaknesses is known as a(n) __________. a. after-action review b. productivity evaluation c. performance evaluation d. cost-benefit analysis

a. after-action review

Which of the following is true about organizational change? a. Resistance to change is a situation that needs to be overcome. b. Overdetermination is an organizational source of resistance to change. c. People and organizations resist change due to decreased uncertainty. d. Resistance may come from the organization but not the individual.

b. Overdetermination is an organizational source of resistance to change.

Which of the following is NOT one of the four questions a group would consider in order to learn from an after-action review? a. What actually happened? b. Who gets credit and who gets blame? c. Why were there differences?

b. Who gets credit and who gets blame?

Angelo is resisting change at his accounting firm because the new rules say he isn't able to hire seasonal tax preparers anymore. What is this source of resistance called? a. threatened power b. resource allocation c. overdetermination d. narrow focus of change

b. resource allocation

What type of change is represented by reengineering and rethinking? a. task change b. structural change c. individual change d. group change

b. structural change

When managing successful organizational change, what does it mean to take a holistic view? a. It involves starting with just one team, making adjustments, and then adopting gradually. b. It entails considering environmental complexities on a multinational and societal scale. c. It encompasses the culture as well as the people, tasks, structure, and information systems. d. It means recognizing uncertainties and ambiguities that arise during a transition time.

c. It encompasses the culture as well as the people, tasks, structure, and information systems

As a demographic group within the workforce, millennials are most accurately described by the fact that they __________. a. prioritize professional stability b. are individually oriented c. are willing to embrace diversity d. are eager to accept adult roles

c. are willing to embrace diversity

What is a category of issues that management can address through quality-of-work-life programs? a. self-esteem b. dress codes c. social integration d. specializing tasks

c. social integration