OB chapter 9

Groups emphasize all of the following except: a. collective work products b. individual leadership c. individual work products d. individual accountability

a. collective work products

A team-oriented work environment places emphasis on: a. empowerment and collaboration b. power and authority or the distribution of power among team members c. internal competition d. hierarchical control by top management

a. empowerment and collaboration

The skills a team leader requires includes: a. flexibility, delegation, and collaboration b. communication, decisive decision making, and sensitivity c. communication, delegation, and decisive decision making d. sensitivity, flexibility, and communication

a. flexibility, delegation, and collaboration

Which stage requires that team members feel they are a part of the team for further progression in group development to occur? a. forming b. storming c. norming d. performing

a. forming

The development of group cohesiveness is negatively influenced by: a. internal competition b. prestige of the group c. external pressure d. group size when there are only five to eight members

a. internal competition

Tension reduction activities are considered a: a. maintenance function b. leadership function c. management function d. conflict resolution function

a. maintenance function

Work groups place a strong emphasis on: a. shared leadership b. mutual accountability c. products that require collective work d. individual accountability

a. shared leadership

Teams are appropriate where: a. the knowledge and talent of workers are dispersed across members and require integration b. tasks are independent and complex c. tasks are simple and routine d. knowledge and talent is placed in highly skilled individuals

a. the knowledge and talent of workers are dispersed across members and require integration

A "wild turkey" in the top management team is: a. someone who is uncontrollable b. a devil's advocate who challenges the thinking of the CEO and other top executives c. a member of the executive team that retards the executive team's performance d. one who increases the homogeneity within the executive group

b. a devil's advocate who challenges the thinking of the CEO and other top executives

A small group of employees who work voluntarily on company time, typically one hour per week, to address work-related problems defines: a. a quality team b. a quality circle c. an empowered team d. a self-managed team

b. a quality circle

Cooperative rewards in work teams will have the most effective impact on: a. speed of performance b. accuracy of performance c. individual satisfaction d. none of these

b. accuracy of performance

Which of the following is NOT a maintenance function of a group? a. harmonizing conflicts b. elaborating concepts c. following others' leads d. setting standards

b. elaborating concepts

A method for countering social loafing includes: a. motivational training b. formal evaluation of member contributions c. emphasizing task functions d. setting clear group goals

b. formal evaluation of member contributions

Dependence on guidance and direction is the defining characteristic in what stage of group development? a. norming b. forming c. performing d. adjourning

b. forming

The behavioral norms expected within work groups and considered to be among the most important from the organization's perspective are known as: a. visions b. organizational culture and credos c. group cohesion d. groupthink

b. organizational culture and credos

An effective team exhibits: a. no weaknesses b. shared leadership c. intragroup conflict d. formal, designated leadership

b. shared leadership

At what stage of group development does the leader need to adopt a coaching style due to team challenges? a. forming b. storming c. norming d. performing

b. storming

Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model? a. purpose, methods, and outcomes b. trust, personal comfort, and security c. trust, personal comfort, and inclusion d. inclusion, personal comfort, and control

b. trust, personal comfort, and security

Which of the following statements most accurately reflects research findings on gender and emergent leadership? a. Men were more likely to emerge as leaders than women. b. Women were more likely to emerge as leaders than men. c. Group members who described themselves in masculine terms were more likely to emerge as leaders than members who described themselves as feminine. d. Group members who described themselves in feminine terms were more likely to emerge as leaders than members who described themselves as masculine.

c. Group members who described themselves in masculine terms were more likely to emerge as leaders than members who described themselves as feminine

Self-managed teams are sometimes called: a. quality circles b. quality teams c. autonomous work groups d. cross-functional work teams

c. autonomous work groups

Social loafing is usually: a. a norm of behavior within a group b. supportive of the development of group cohesion c. detrimental to the group and may cause interpersonal conflict within the group d. a stimulant to increased group performance

c. detrimental to the group and may cause interpersonal conflict within the group

For successful chief executive officers, their peak performance years are usually after: a. two years b. ten years c. five to seven years d. three to four years

c. five to seven years

As a member of a quality circle, you frequently check with other members to make sure all are focused on the same problem and that everyone has opportunities to contribute. You are performing the group maintenance function of: a. seeking consensus b. testing ideas c. gatekeeping communication d. giving information

c. gatekeeping communication

Which of the following is not considered to be a foundation for successful teamwork? a. working together b. empowerment skills c. goal clarity d. team diversity

c. goal clarity

Which of the following statements regarding group cohesion is NOT accurate? a. Group cohesion can enhance job satisfaction for members. b. Group cohesion can enhance organizational productivity. c. Highly cohesive groups tend to have higher interpersonal exchanges away from the workplace. d. Highly cohesive groups are better able to control and manage their membership better than work groups low in cohesion.

c. highly cohesive groups tend to have higher interpersonal exchanges away from the workplace

An emergent group is known as a/an: a. formal group b. assigned group c. informal group d. temporary group

c. informal group

All of the following would be considered positive norms of behavior within a group except: a. consensus decision making b. shared leadership c. loss of individuality d. open discussion, or free exchange, of information concerning problems confronting the group

c. loss of individuality

The standards that a work group uses to evaluate the behavior of its members are called: a. role congruence b. expectation consistency c. norms of behavior d. superordinate goals

c. norms of behavior

Integrated involvement as a social benefit of group or team membership includes: a. emotional support b. affection and warmth c. opportunity for influence d. interpersonal openness

c. opportunity for influence

The notion that groups alternate between periods of inertia and bursts of energy as they develop is most consistent with: a. storming-norming stage b. forming-storming stage c. punctuated equilibrium d. evolution-revolution in group development

c. punctuated equilibrium

The set of authority and task relations among group members is known as: a. control and sanctions b. mutual acceptance c. status structure d. cohesiveness

c. status structure

Work team effectiveness in the new team environment requires attention by management to both: a. training and work team process b. team structure and work team training c. team structure and team process d. roles and leadership

c. team structure and team process

People may engage in immoral acts or even violent behavior as committed members of their group when: a. group cohesion declines b. social loafing is emphasized c. there is a loss of individuality d. there is not a norm for moral behavior

c. there is a loss of individuality

Quality teams are different from quality circles in that: a. they are more informal b. members usually volunteer to work on quality issues on company time c. they are more formal and assigned by upper-level management d. they are developed at lower levels of the organization so assignments typically are made by first line supervisors

c. they are more formal and assigned by upper-level management

Which of the following is most accurate regarding the impact of dissimilarity on teams and team members? a. value dissimilarity is negatively related to task conflict b. functional dissimilarity is negatively related to team involvement c. value dissimilarity is negatively related to team involvement d. demographic dissimilarity has no impact on OCB

c. value dissimilarity is negatively related to team involvement

A small number of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable is known as a/an: a. group b. cohesive group c. work team d. effective group

c. work team

At what stage of group development is the leader's role primarily one of recognition of the group's achievements? a. forming b. norming c. storming d. adjourning

d. adjourning

In the formation of effective groups, diversity is an important consideration. Which of the following is not a type of diversity in groups? a. interpersonal b. ethnics c. cultural d. age

d. age

Chief executive Robert Iger of Walt Disney has used "job swapping" as a way of preventing stagnation. Which of the following is no a possible outcome of executive job swapping? a. broadening an executive for further advancement b. failure in the new role c. loss of experience and perspective d. all of the above are outcomes

d. all of the above are outcomes

Which of the following statements best reflects the punctuated equilibrium model of group development? a. Teams experience relational conflicts at different times and in different contexts. b. Groups do not necessarily progress linearly from one stage to another in sequential steps or stages. c. Groups alternate between periods of inertia and progress toward goals with bursts of energy. d. All of these.

d. all of these

Task functions relate to a group's efforts to complete an assignment. These functions include all of the following except: a. seeking information b. coordinating activities c. testing ideas d. consensus testing

d. consensus testing

In the formation of a group to create H2 (son of Hummer), GM formed a(n): a. informal group b. emerging group c. unofficial group d. formal group

d. formal group

An important role in the performance of cross-functional teams is: a. contributor b. data generator c. challenger d. integrator

d. integrator

According to the group development model discussed in your text, a group addresses which of the following issues? a. personal, task, and authority issues b. cultural, interpersonal, and task issues c. task, authority, and cultural issues d. interpersonal, task, and authority issues

d. interpersonal, task, and authority issues

A group is a collection of two or more persons with common interests or objectives, whereas a team: a. consists of two or more persons who are loosely tied together, yet each member works independently b. may be dozens of people who are quickly assembled to perform a task that may only take a few minutes c. has several persons but the performance or contribution of any particular member is inconsequential for the team's output d. is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

d. is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

Which of the following would NOT be considered a formal or deliberately designed group in a work setting? a. project team b. council of department heads c. executive committee d. lunch hour table group

d. lunch hour table group

A group's interpersonal compatibility may be assessed by examining which set of interpersonal needs? a. need for achievement, inclusion, and control b. need for affection, achievement, and power c. need for inclusion, affection, and achievement d. need for inclusion, control, and affection

d. need for inclusion, control, and affection

Which of the following problems would a quality circle NOT likely concern itself? a. production scheduling b. machine layout c. quality inspection procedures d. pay increases

d. pay increases

Which of the following is a characteristic of a well-functioning group? a. decisions are usually based on what a majority of the group wants b. conflict and disagreement tend to be over individual personalities or approaches c. the atmosphere tends to be stressful and formal d. people express both their feelings and their thoughts

d. people express both their feelings and their thoughts

The contributor role in a team is usually occupied by someone who: a. is a good devil's advocate b. is a collaborator c. is a good facilitator, listener, and communicator d. provides data and necessary information for problem solutions

d. provides data and necessary information for problem solutions

The two sets of social benefits available to team or group members includes: a. recognition and integrated involvement b. integrated involvement and achievement c. psychological intimacy and recognition d. psychological intimacy and integrated involvement

d. psychological intimacy and integrated involvement

All of the following are considered important work process issues except: a. diversity b. competitive behaviors c. cooperative behaviors d. role specification

d. role specification

Team diversity includes surface level and deep level diversity. Which of the following is not a surface level indicator of diversity? a. age b. values c. race d. sex

d. sex

According to the group development model, which of the following set of issues need to be addressed as part of a group's authority issues? a. who is in charge, management of power and influence, and security b. expected group outcomes, who is in charge, and management of power and influence c. expected group outcomes, who is in charge, and who has the right to tell whom to do what d. who is in charge, management of power and influence, and who has the right to tell whom to do what

d. who is in charge, management of power and influence, and who has the right to tell whom to do what