OB Exam One: Pearson Questions
Which of the following is an aspect of deep-level diversity>
introversion
Which of the following statements is an example of the affective component of an attitude?
"I'm so happy with my new job."
____________ emphasizes building on employee strengths, rewards more than it punishes, and emphasizes individual vitality and growth
A positive organizational culture
Eric has been at his job for more than five years but has been passed over for promotion three times. Each time Eric was not considered he became angrier and angrier at the situation, until he started thinking about getting a new job. Eric's anger about being passed over for promotion represents which component of his attitude?
Affective
An overall intelligence factor, as suggested by the positive correlations among specific intellectual abilities, is known as which of the following?
GMA
Jerome is the HR manager for XYZ Company. He has committed to monitoring more HR activities (such as time to hire and cost of hires) to be sure he has sufficient time to take corrective action as needed to improve performance. Which management function is Jerome engaging in when he monitors his HR activities?
Controlling
Mintzberg divided managerial activities into ten different roles. Mangers engaged in transmitting information to employees would be engaged in which of the following informational roles?
Disseminator
Which statement about dissonance is TRUE?
Dissonance causes people to rationalize the difference between their attitudes and behavior
Which of the following is NOT a contributor to the study of organizational behavior?
Economics
Which of the following describes psychological empowerment?
Employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy
Which scenario describes a management challenge caused by globalization?
Ethan needs to learn about the culture of his overseas employees and adapt his management style to fit any differences
Which of the following describes attitudes?
Evaluative statements about objects, people, or events
Which of the following is the process of basing managerial decisions on the best available scientific evidence?
Evidence-based management (EBM)
Jeremy has been dissatisfied in his job. He has revised his resume, updated his LinkedIn profile, and accepted an invitation to interview with a competitor firm. Which response to dissatisfaction is Jeremy engaging in?
Exit
keith is a married, bilingual, African-American construction worker. based on the organizational behavior model, this data represents which of the following to keith's new employer?
Inputs
The leadership role is within which management role category?
Interpersonal
Keith is an African-American construction worker who goes to college at night and studies construction management. One day while getting ready for this shift, Keith opened this locker and found that a coworker had placed a Confederate flag inside. Keith is a victim of which of the following forms of discrimination?
Intimidation
Jenna is a store manager currently engaging in her leadership role by creating conditions within which productive work can be achieved. In which of the following activities is Jenna most likely to be engaging?
Jenna is helping motivate her employees
A manager who is working with a supplier who better understands a unique customer need is engaged in which of Mintzberg's ten management roles?
Liasion
Which of the following identifies a key difference in the way minorities and Caucasians perceive workplace discrimination?
Minorities perceive discrimination to be more prevalent in the workplace than Caucasians do.
Which of the following is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations?
Organizational behavior
Jerome is the HR manager for the XYZ Company. Which management function is Jerome engaging in when he restructures the entire HR department with a detailed description of what tasks are to be done and who is to do them?
Organizing
Defining an organization's goals, establishing a strategy for achieving those goals, and developing plans to integrate and coordinate activities describes which function of a manager
Planning
Which of the following disciplines focuses on the individual as a unit of analysis, rather than on the group or organizational system?
Psychology
What is the discipline that blends the concepts of psychology and sociology to focus on people's influence on one another?
Social psychology
Which of the following identifies the most important difference between social psychology and anthropology?
Social psychology focuses on people's influence on one another; whereas, anthropology seeks to understand differences in people's fundamental values, attitudes, and behavior
Which of the following is a good predictor of employee productivity?
Tenure
Which of the following describes workforce diversity?
The concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups
Several notable leaders exhibit the physical trait of ______________ which has been noted as a hallmark of some very successful leaders
a bald head
What is core self-evaluation?
a bottom-line conclusion individuals have about their capabilities, competence, and worth as a person
In a law and code climate, norms are shaped by ___________
a code of conduct that comes from outside the organization
What is institutionalization?
a condition that occurs when an organization takes on a life of its own, apart from any of its members and acquires immorality
Which of the following describes the cognitive component of an attitude?
a description of or belief in the way things are
Which of the following defines organizational behavior?
a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations
Which of the following describes the metamorphosis stage of the socialization process?
a new employee changes and adjusts to the job, work group, or organization
What is socialization?
a process that adapts employees to the organization's culture
What is workplace spirituality?
a recognition that individuals seek to find meaning and purpose in their work
_________________ is a repetitive sequence of activities that expresses and reinforces the key values of the organization
a ritual
Which of the following defines ethnicity?
a set of cultural characteristics
Which of the following describes organizational culture?
a system of shared meaning held by members that distinguishes the organization from other organizations
The consequence of dissatisfaction known as the voice response is described as
actively and constructively attempting to improve conditions
When Jay's company investigated opening a sales office in Libson, Portugal, he was astonished to learn that, according to law, employees are entitled to 13 paid holidays and 22 days of paid vacation. Which issue confronting managers would this best reflect?
adapting to differing cultural/regulatory norms
Deep-level differences between individuals include all of the following EXCEPT
age
Which of the following consist(s) of situational factors that moderate the relationship between two or more variables?
contingency variables
Ginger works for an organization that requires employees to engage in a variety of socially responsible projects as part of the job, although work hours are not reduced by this participation. In order to have a positive impact on job satisfaction, the organization may choose to ___________.
allow Ginger to decide whether she wants to participate or not
Which of the following describes discrimination?
allowing behaviors to be influenced by stereotypes about groups of people
Which of the following defines positive organizational scholarship?
an area of research that studies how organizations develop human strengths, foster vitality and resilience, and unlock potential
Which of the following best describes cognitive dissonance?
an incompatibility between two of a person's beliefs, behavior, or attitudes
Which of the following describes employee engagement?
an individual's involvement with, satisfaction with, and enthusiasm for the work the individual does
Which of the following defines general mental ability?
an overall factor of intelligence
What is cognitive dissonance?
any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes
A group of individuals who________ would enhance team effectiveness
are highly intelligent and conscientious
Which of the following represents deep-level diversity?
assertiveness
To measure Martin's level of task performance, his manager would
assess how effective and efficient Martin is about his primary work duties
Evaluative statements about objects, people, or events are known as
attitudes
When working with their foreign counterparts, U.S. managers should
avoid political discussions
____________ will not help managers to create a more ethical culture.
avoiding rewarding ethical acts
In physical science, laws such as the law of gravity allows scientists to predict a behavior in a wide range of situations. For example, an apple, an orange, and a pinecone will eventually fall from a tree. Why are laws of behavior difficult to apply in the field of organizational behavior?
because contingency variables impact individual action
Maria has been at her job for three years but is very dissatisfied and is ready to find a new job. When she goes home she tells her partner that she is going to look for a new job that has better benefits and pay and in which she can grow her career. This statement is an example of what part of Maria's attitude toward her job?
behavioral
The ______________ of an attitude is the intention to behave in a certain way toward someone or something
behavioral component
Which of the following terms describes the extensive use of statistical compilation and analysis?
big data
Individual differences - such as age, gender, or ethnicity - that are objective and easily obtained from personnel records are ___________________
biographical characteristics
Social responsibility is the employability skill that includes _________________________
business ethics
According to the ADA's definition of a disability, which of the following would NOT be considered a disability?
chronic back pain
Employees who value relationships, trust, and doing things together belongs to organizational cultures known as ________
clans
Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just yesterday, Fatima shared with you that she intends to continue in her job. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen. Fatima's statement that she intends to continue in her job in spite of her dissatisfaction makes you think that Fatima will likely experience _______________.
cognitive dissonance
The ABC Company is redesigning its training programs. Managers have been increasingly concerned with an inability of many employees to work together on tasks as a team to negotiate a final product reflecting their joint actions. What employability skill would you recommend that the company begin offering?
collaboration
Managers need to be aware of exit and neglect behaviors in response to dissatisfaction because they impose a negative influence on the organization and its employees. These behaviors are initiated and felt by the employee rather than imposed by management. In addition to these behaviors, which are generally perceived to have a negative effect, voice and loyalty are also possible responses initiated by the employee. With this information, what can an HR Director do to maximize the possibility the dissatisfied employees will respond with voice or loyalty or both, rather than an exit or neglect response?
conduct regular employee survey to better understand what employees feel about their jobs
Which of the following describes the encounter stage of the socialization process?
confronting the possibility that expectations may differ from reality
In order to explain human behavior or make valid predictions, organizational behavior concepts must reflect:
contingency variables
Often, two people act very differently in the same situation, and the same person's behavior changes in different situations. For example, not everyone is motivated by money, and people may behave differently at a restaurant than they do at a back yard BBQ. Which of the following would describe an individual's behavior in the situation in which x leads to y, but only under conditions specified in z?
contingency variables
If an organization is currently concerned about low commitment from employees who are demographically different than other employees within the organization, the employer can _________
create a positive diversity climatemi
Because of both global and changing labor and trade markets, organizations are now much more aware of the important of _______________.
cultural differences
One of the diversity challenges managers have to deal with is that, in addition to differences in the employee groups that make up their staff, people are much more mobile in today's world. If an American manager, James, were to accept an assignment in Latin America, for example, he would need to be particularly aware of the ________________ of the workforce.
cultural identity
The attitudes relationship can be modified by all of the following except
cultural identity
The summation of job facets measurements of job satisfaction identifies key elements of the job including all of the following EXCEPT
cultural identity
An HR Director wants to institute a new plan that will increase job satisfaction. This will not only improve profitability overall, but it will do so by improving
customer satisfaction
The majority of research studies have shown a correlation between age and _____________
decreased turnover
Sean has been praised for his commitment to manage diversity. He has included personality assessments in his recruitment efforts and interviews include specific questions on candidates' values and work preferences. Sean's efforts focus on _________
deep-level diversity
Which of the following describes a manager's planning function?
defining an organization's goals, establishing a strategy for achieving those goals, and developing plans to integrate and coordinate activities
The degree to which employees exhibit precision and analysis is ______________
detail
Which of the following describes surface-level diversity?
differences in easily perceived characteristics, such as age, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes
Deep-level difference can create opportunities for workplace diversity as long as ______________ can be overcome
discrimination
Which of the following means allowing behaviors to be influenced by stereotypes about groups of people?
discrimination
Incivility is _______________
disrespectful treatment, including behaving in an aggressive manner, interrupting a person, or ignoring a person's opinions
Which of the following expresses the core values that a majority of members share and that give the organization its distinct personality?
dominant culture
Job satisfaction ratings were consistently high over a thirty-year period, and then job satisfaction ratings declined dramatically in 2007. What might be the reason for this decline?
economic conditions
The two components that define productivity are __________ and _________
effectiveness and efficiency
Which of the following methods of communicating about diversity could have a negative effect?
emphasizing certain groups as needing more assistance
Which of the following methods of communicating about diversity could have a positive effect?
emphasizing job performance
Josie is a retail assistant who has a perfect attendance record, but she puts little energy into her work, and her attention to detail is often lacking. Which job attitude describes how Josie feels about her work environment?
employee engagement
Will is a teacher who looks forward to his job each day and believes what he does has a positive, long-lasting impact on his students. He feels a strong connection to his coworkers and school. Which job attitude reflects how Will feels about his work environment?
employee engagement
_____________ is an individual's involvement with, satisfaction with, and enthusiasm for the work the individual does
employee engagement
During which of the following socialization stages does a new employee confront the possibility that expectations may differ from reality?
encounter stage
Jamie has discovered that her firm is dumping toxic waste into a local stream at night. She has approached 3 executives (including her own manager). No one seems inclined to change any organizational procedures and she is troubled by what her next step should be. Her significant other has suggested she needs to go public with this information. Jaime is experiencing a
ethical dilemma
__________ is a set of cultural characteristics
ethnicity
Rather than looking at individual characteristics, unfair discrimination assumes
everyone in the group is the same
Which consequence of dissatisfaction is described as directing behavior toward leaving the organization?
exit response
A grocery store has job openings for stockers. These positions require workers to unload shipments and stock shelves, and workers must be able to bend, stretch, twist, or reach with his/her arms, body and/or legs. Which basic physical ability would be most important in this job?
extent flexibility
The director of the country's humane society participates in the groundbreaking ceremony for the humane society's new facility and delivers a speech thanking those who donated to the building fund. Which of Mintzberg's managerial roles does this best describe?
figurehead
Which of the following jobs would be considered a customer service job?
flight attendant
Management by Walking Around (MBWA) has several limitations including ____________
focus
After some diversity training at work, Bob has decided that he needs to make more of an effort to understand surface-level diversity traits such as _____________
gender
____________ is an overall factor of intelligence
general mental ability
Companies known as good places to work _________________
generate superior financial results
Cara, a successful manager, is excited to manage her company's newest office overseas. She wants to be seen as a team player, but even though her management style hasn't changed, Cara seems to be alienating her team instead. What issue is responsible for Cara's
globalization
The role of management has changed over time. Working with people from different cultures, regulatory norms, and holiday variances are all examples of the impact of ________________.
globalization
Which of the following is NOT an example of counterproductive work behavior?
helping co-workers
Managers who possess strong interpersonal skills impact the business by
helping to attract and retain high-performing employees
A manager who needs to hire for a position that requires reasoning and problem solving should hire an individual who has ____________
high intellectual ability
The effects of dissonance can be reduced by _______________
high rewards
Disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring the person's opinions, is known as __________________
incivility
Rebecca has noticed that the female attorneys at her law firm are interrupted significantly more than the male attorneys in meetings. Male attorneys also regularly cut off the female attorneys before they are able to complete their ideas. Rebecca's law firm is experiencing which type of discrimination?
incivility
When employees experience job satisfaction, the organization experiences
increased customer satisfaction
Which of the following is a contribution of behavioral science of psychology?
individual decision making
The integrity characteristic of organizational culture is the degree to which
individuals exhibit high ethical standards in their work
The Director of HR at Multimedia Corporation is concerned about some stereotyping which has occurred in the work environment. To combat this stereotyping the HR director has decided to
institute a diversity training program
As a predictor of organizational outcomes, ____________ climates are positively associated with bullying in the workplace and deviant behaviors
instrumental
A trend of lowered job satisfaction is the best predictor of an employee's
intent to leave
High-performance employees are most attracted to organizations that have managers who excel in which of the following skill areas?
interpersonal skills
The degree to which people identify with their jobs and consider the perceived performance levels important to self-worth is _________________
job involvement
Which is an outcome of job satisfaction?
job performance
The degree to which a person has a positive feeling about a job after evaluating the job's characteristics is known as
job satisfaction
The intrinsic nature of the work is the most important predictor of _______________ and employee well-being
job satisfaction
______________ describes a positive feeling about a job resulting from an evaluation of its characteristics.
job satisfaction
Which of the following is an interpersonal role for a manager?
leadership role
Which contribution to the study of OB comes from the behavioral discipline of psychology?
learning
Victoria has been experiencing increasing levels of dissatisfaction in her job. While not outspoken within her firm, she has been passionately vocal in defending her organization when attending local chamber events that have criticized her firm for a recent workforce reduction that was highly publicized. She continues to hope that things will get better. Which response to dissatisfaction is Victoria engaging in?
loyalty
Vivian is the CEO of a large corporation. She has identified hidden barriers to advancement for minorities in her company and wants to improve the diversity of her managerial force. Which of the following strategies should Vivian use?
make advancement-selection systems more transparent
During which of the following socialization stages does a new employee change and adjust to the job, work group, and organization?
metamorphosis stage
In several different studies, researchers have shown a relationship between corporate social responsibility and increased job satisfaction. This relationship is particularly true for ______________
millennials
Groups benefit from diversity when they ____________
mix different types of expertise
Organizational cultures often reflect ________
national culture
Which consequence of dissatisfaction is described as passively allowing conditions to worsen?
neglect response
A negative response that passively allows conditions to worsen (chronic absenteeism or lateness, reduced effort, and increased error rate) is a condition normally associated with subordinates rather than management personnel. The HR Director is attempting to minimize the negative ramifications of this response, known as ________. In concert with this goal of reducing the negative, she is also striving to increase ________, which generally results in employees going beyond the normal expectations of their jobs.
neglect; organizational citizenship behavior (OCB)
Discrimination against an individual's sexual orientation is _________________
not prohibited by US federal law
Which statement about biographical characteristics is TRUE?
older employees have fewer avoidable absences than younger employees
Identifying with the goals of an organization and a desire to stay with that organization is known as _____________________
organizational commitment
When an employee identifies with a particular organization and its goals and wishes to remain a member, that employee is said to have _______________
organizational commitment
National culture is often a reflection of
organizational culture
Which of the following is a system of shared meaning held by members that distinguishes the organization from other organizations?
organizational culture
_____________ is the shared perceptions that organizational members have about their organization and work environment
organizational culture
Determining what tasks are to be done, who is do to them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made describes which function of a manager?
organizing
Management functions include which of the following?
organizing
According to the organizational behavior model, attitudes, task performance, profitability, employee behavior, and cohesion are all examples of
outcomes
The consequence of dissatisfaction known as the neglect response is described as
passively allowing conditions to worsen
The consequence of dissatisfaction known as the loyalty response is described as _____________
passively but optimistically waiting for conditions to improve
Zappos works to improve customer service employee satisfaction by ________________
paying employees to leave after training
Which statement about dissonance is FALSE?
people hold steadfast to their incompatible attitudes and behavior in order to minimize dissonance
Deep-level diversity traits might include
personality
A retail store owner trying to increase market share might be most interested in the fact that employee satisfaction is related to _______________.
positive customer outcomes
The area of OB research that is concerned with how organizations can facilitate employee engagement and the development of human strengths and potential is referred to as:
positive organizational scholarship
Organizational citizenship behavior (COB) includes
positive talk, helping others, and going beyond normal expectations at the job
Instrumental ethical climates are ___________ associated with ______________.
positively; deviant behaviors
A marketing department at a large international organization is engaged in the statistical analysis and compilation of information on users who logged into the organization's website and made purchases within the last year. The marketing department may be using big data to ________________.
predict behavior of current customers
The systematic study of organizational behavior relates to ______________
predicting behavior
Gayle is part of a new team at work with a goal of developing a training program for new employees. Based on the organizational behavior model outlined in this chapter, Gayle's communication with her new group is an example of_________.
processes
The local hospital has been focusing on lowering its costs. Its recent initiative targeted a reduction in the average number of days that a patient is confined to a bed and an increase in the number of staff-patient contacts on a daily basis. With the achievement of these goals, the hospital has gained ________________
productive efficiency
An employee's belief in the degree to which they influence their work environment, their competencies, the meaningfulness of their job, and their perceived autonomy is known as ______________
psychological empowerment
______________ is employees' beliefs in the degree to which they influence their work environments, their competencies, the meaningfulness of their jobs, and their perceived autonomy
psychological empowerment
Which of the following contributors to the study of organizational behavior has contributed mainly at the individual level?
psychology
Which of the following describes the pre-arrival stage of the socialization process?
recognizing that each individual arrives with a set of value, attitudes, and expectations about both work and the organization
Organizational leaders should examine their workforce to determine whether target groups have been underrepresented. If that is the case, which of the following can be an effective way to correct the problem?
recruiting materials to show the minority individuals in positions of power within the organization
Research has indicated that tenure and job productivity are __________________
related but not linear
One of the MOST important places to apply diversity efforts is in the ___________ process
selection
Socialization that includes having a role model train a new employee is _______________ socialization
serial
Surveys indicate that more than 90% of all Fortune 500 companies have some sort of policy that covers ____________
sexual orientation
U.S. federal law does NOT prohibit discrimination based on
sexual orientation
Two employees were very different in terms of age, gender, and other demographic data but they shared a common love of dogs and gardening as well as family commitment. What other commonalities might bond these employees in terms of deep-level diversity?
similar personality
What are contingency variables?
situational factors that moderate the relationship between two or more variables
The employability skill that includes business ethics is ____________________
social responsibility
Which of the following physical abilities is the ability to continue maximum effort that requires prolonged effort over time?
stamina
The nine basic physical abilities described in the textbook include all of the following except
stationary strength
Adam is a 25-year old Millennial who is considered a super-star manager at a technology company. He has been asked to hire a team of IT specialists to launch a new product. While reviewing the stack of applications, he noted only one candidate, Jason, who has work experience of over 20 years. Adam realizes that this candidate is probably his dad's age and he considers his dad outdated, with poor IT skills, and slow to learn new skills. All the other candidates cite 1 to 3 years of work experience after college. Adam decides not to interview Jason. What is the likely basis for Adam's decision?
stereotyping
Working toward a common purpose ___________
strengthens group cohesion
An _____________ intensely holds and widely shares the organization's core values
strong culture
Which of the following tend to develop in large organizations to reflect common problems or experiences that members face in the same department or location?
subcultures
Differences in easily perceived characteristics, such as age, that do not necessarily reflect that ways people think or feel but that may activate certain stereotypes are examples of ___________
surface-level diversity
Sarah has been attempting to make diversity management a central part of her division's policies and practices. She has been paying particular attention to age, race, gender, ethnicity, religion, and disability status of job candidates. Sarah is addressing _____________
surface-level diversity
Institutionalization acts as a negative force for ________
sustaining culture
Research indicates a correlation between cognitive ability and _______________
task performance
To measure Martin's level of __________, his manager would assess how effective and efficient Martin is about his primary work duties
task performance
You have just been promoted to manage a team of production specialists at work. You soon realize that many of the employees seem withdrawn from their work and the team, citing issues such as stress, negative attitudes about a supervisor, and poor interactions from co-workers. To combat these problems you examine group cohesion, which focuses on
the ability of the group to stick together
The emotional or feeling segment of an attitude, which is viewed to be the more critical part of an attitude, is called ______________
the affective component
Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen. Fatima's statement that she does not like her manager reflects _______________.
the affective component of her attitude about her manager
The cognitive component of an attitude is best described by _______________
the belief or description that underlies an attitude
Evidence-based management bases decisions on which of the following?
the best available scientific information
Which of the following defines race?
the biological heritage people use to identify themselves
Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen. Fatima's statement that her manager has been unfair to her and her reasons for this unfair evaluation reflects _______________.
the cognitive component of her attitude about her manager
Perceived organizational support (POS) is ________________
the degree to which employees believe the organization values their contributions and cares about their well-being
What is job involvement?
the degree to which individuals identify with their jobs and consider their perceived performance levels important to self-worth
Which of the following is the best description of job involvement?
the degree to which people identify psychologically with their jobs
What is the meaning of "big data"?
the extensive use of statistical compilation and analysis
The EEOC has held that discrimination based on sexual orientation violates the Civil Rights Act of 1964. However, current federal regulations only specifically prohibit discrimination based on sexual orientation if the employee is employed by:
the federal government
What is the ultimate source of an organization's culture
the founders
Which of the following describes the behavioral component of an attitude?
the intention to behave in a certain way toward someone or something
Research has shown that women and minorities have greater interest in employers that make special efforts to highlight commitment to diversity. Which of the following demonstrates the best way to apply diversity efforts when building a diverse team within the organization?
the selection process
Much research has been conducted on measuring and recording employee satisfaction, and there are numerous intricate techniques for gathering information. Which of the following is the most helpful to management to record this type of information?
the single global rating
Which of the following identifies a typical difference between the way men and women perform on the job?
there are no consistent differences between men and women relevant to job performance
Henry realized that he no longer looked forward to going into work after a mandatory reorganization shifted both the specific tasks he was doing and how the tasks were accomplished. According to the summation of job facets measurement of job satisfaction, Henry's job satisfaction was impacted by a change in _________________.
type of work
Which of the following responses to employee dissatisfaction is constructive and active?
voice
Jamal has become very quiet at work. He no longer actively participates in team meetings and organizational functions and seems to be the first one out the door every night. Jamal is exhibiting ________.
withdrawal behavior
Which of the following is the term for the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of the other diverse groups?
workforce diversity
Teaching managers that a diverse workforce better satisfies a diverse market of customers and clients is an important component of effective _____________
workforce diversity programs
What is the recognition that individuals seek to find meaning and purpose in their work?
workplace spirituality
Which statement about biographical characteristics is TRUE?
younger employees have a higher frequency of avoidance absence than older employees
