OB Final Exam

The ability to attract others, win their admiration, and hold them spellbound is

charisma

A seemingly logical argument can be flawed because of logical fallacies, which are

common errors that undermine an argument's logic.

Which conflict handling style is indicated by an individual who says, "Maybe we can both agree to give in a little"?

compromise

People's tendencies to behave consistently with social norms is referred to as

conformity

A system of shared assumptions, values, and beliefs that indicates what is appropriate and inappropriate behavior

culture

How can managers foster inclusiveness in workplace meetings?

Ask direct questions of all members.

What is more characteristic of a decentralized organization than a centralized organization?

positive emotional climate

Shared principles, standards and goals are

values

Collective efficacy refers to

a group's perception of its ability to perform well.

What is an example of intrapersonal conflict?

feeling inadequate about a task

A good strategy to eliminate bias in language is to

focus on clear, factual, and goal-oriented communication.

The company is organized into accounting, marketing, and human resource management departments. this firm has a

functional structure

The COVID-19 pandemic is an example of what external force impacting organizational change?

generational events

The visual elements of culture at a company include

Rituals, mission statements, stories

A key trait associated with leadership is

high integrity

An organizational outcome of servant leadership is

higher levels of customer service.

Leaders who emphasize achievement, results, and action create a(n) ___________ culture in their organizations.

outcome-oriented

Which is an example of how to encourage team success?

Clarify goals from the start

Experts make decisions in the intuitive decision-making models based on

Experience

What is considered a barrier to communication?

Filtering, semantics, and selective perception

Which statement regarding reasons employees resist change is correct?

People resist change that negatively impacts their influence and power

With regard to conflict, which statement is accurate?

The best solution often depends on the situation.

A group is a collection of people working independently on their own goals; a team works to accomplish mutual goals.

True

You are likely to experience conflict when changing organizational structures.

True

Managers should consider which guideline in determining whether a decision is ethical?

Will I feel better or worse about myself after I make this decision? Does the decision break any organizational rules? Is the decision fair?

What is a recognized benefit of team diversity?

better and more creative solutions

In the communication process model, the task of translating an idea into words is called

encoding

Given the differences in cultures, modern leaders must

exhibit sensitivity to differences and the adapt their leadership styles.

What is the first step in the rational decision-making model?

identify the problem

Access to specific knowledge or skills is ________ power.

information

Programmed decisions are those which

occur frequently enough that an automated response is developed for them.

An achievement-oriented leader tries to

set goals for employees and encourage them to reach their goals.

Authentic leadership describes effective leaders as those who

stay true to themselves

Characteristics of cohesive groups include

trust and information sharing.