Office Practices Ch.1-4 Review

Which role listed below serves as the head of the hiring and training of office and reception staff in a traditional clinic, but is not usually tasked with financial duties such as establishing budgets or performing intricate financial analyses? Hospital administrator Practice manager Office manager Owner

Office manager

__________________ describe recommended measures that should be taken to minimize or prevent adverse effects resulting from exposure to the hazardous chemical or improper storage or handling. USDA guidelines OSHA memos Hazardous materials plans Precautionary statements

Precautionary statements

In addition to the responsibility to follow the safety rules, OSHA requires that veterinary employees must also do all of the following except choose to wear or not to wear PPE. read the OSHA poster. comply with all applicable standards. report hazardous conditions to your supervisor.

choose to wear or not to wear PPE.

Every practice should have a Hospital Safety Manual. This is a set of OSHA Rules. document needed only in case of natural disasters. document that is kept at an off-site location for safety. collection of written safety-related policies.

collection of written safety-related policies.

Infectious diseases that can be passed from animals to humans are known as epidemic diseases. zoonotic diseases. pandemic diseases. contagious diseases.

zoonotic diseases.

It is important that the veterinary technician, when completing veterinary medical records, enter the notation, _______________ for each treatment, drug, medication, or appliance ordered by the veterinarian. "per Os" "as per order" "b.i.d." Veterinary technicians do not write in medical records

"as per order"

To reduce the chance of fire flammable materials such as newspapers, boxes, and cleaning chemicals must always be stored at least _____ feet away from an ignition source such as a water heater, furnace, or stove. 1 3 5 7

3

Which of the following offers voluntary accreditation for veterinary hospitals? USDA AVMA AAHA AALAS

AAHA

Using the proper terms for personnel whether veterinary assistant, veterinary technician, or veterinary technologist is important for which of the following reasons? So that clients are clear about the qualifications of each member of the veterinary health care team So that each team member is valued and recognized for their level of education So that each team member has a clear idea of job duties All of the above

All of the above

Patient evaluations can be thought of in three categories Actual physical and psychological problems of the patient The risk of or potential for problems The risks related to the owner All of the above are correct

All of the above are correct

NAVTA model rules and regulations for veterinary technicians include three levels of supervision. Of those levels, which of the following is correct? Immediate supervision—A licensed veterinarian is within direct eyesight and hearing range. Direct supervision—A licensed veterinarian is on the premises and is readily available. Indirect supervision—A licensed veterinarian is not on the premises but is able to perform the duties of a licensed veterinarian by maintaining direct communication. All of the above are correct.

All of the above are correct.

All of the following statements about SOAP notes are false except Because writing SOAP notes is time-consuming, this approach to patient care is not always taken in general practice. Only the veterinarian can write SOAP notes. The "P" in SOAP stands for "Processes." Only the veterinary technician can write SOAP notes.

Because writing SOAP notes is time-consuming, this approach to patient care is not always taken in general practice.

Which of the following is not a component of good communication with clients? Clarity Courtesy Brevity Reflective listening

Brevity

During the physical examination on an outpatient in the examination room, how should that animal be restrained? By the owner By the veterinarian By the veterinary technician No restraint is needed; it will just make the animal more fearful

By the veterinary technician

Which is the committee that accredits veterinary technician programs in the United States? CVMA CVTEA USDA VTPAC

CVTEA

What should be present in an operating room? A lot of cabinets Maximum counter space Ceiling or wall mounted oxygen outlets Instrument washing equipment

Ceiling or wall mounted oxygen outlets

CVPMs stand for Certified Veterinary Practice Managers. Certified Veterinarian Practice Managers. Certified Veterinary Patient Managers. Certified Veterinarian Patient Managers

Certified Veterinary Practice Managers.

In addition to salary, many employers of veterinary technicians provide benefits to their employees. Which of the following is true with regard to these benefits? Smaller companies are often better positioned to provide benefits than larger ones. Retirement plans should not be considered a primary benefit offered to technicians. Health care coverage is too expensive to provide in a clinical setting, so it is never offered. Continuing education may include support towards earning a university degree.

Continuing education may include support towards earning a university degree.

Which chemical is used for gas sterilization of equipment that cannot be autoclaved safely, although it is a suspected carcinogen? Carbon dioxide Hydrogen sulfide Ethylene oxide Chlorine dioxide

Ethylene oxide

Which chemical is commonly used to "cold" sterilize clinic instruments? Formalin Sodium hypochlorite Glutaraldehyde Ethylene oxide

Glutaraldehyde

What is the benefit of allowing technicians to perform a wide-range of practice-act allowed duties in a clinic? Reduces the need for a clinic to employ an expensive veterinarian Increases the efficiency of the clinic Decreases the cost of service by using technicians without proper training Allows for increased caseload due to technicians performing minor surgeries

Increases the efficiency of the clinic

Which of the four professional activity areas include both short and overnight stays due to surgical procedures, long-term care to address a chronic disease, and x-ray and ultrasound wards? Inpatient Outpatient Surgical Support

Inpatient

Which of the following is an example of dress that would be considered unacceptable in a veterinary workplace? Nonslip shoes Jewelry such as a diamond engagement ring Surgical scrubs A laboratory coat

Jewelry such as a diamond engagement ring

Heavy supplies or equipment should be ___________ to prevent unnecessary strain in trying to lift them overhead and to reduce the risk of material falling on your head. divided into smaller units Lifted only by tall people Kept on lower shelves Stored in the hallways

Kept on lower shelves

Why should veterinary technicians become accustomed to communicating with clients regarding their pets? Many clients feel more comfortable discussing their pets with technicians rather than with veterinarians Veterinarians are too busy to talk to clients Technicians are inherently more talkative than veterinarians Clinics charge less for time that technicians versus veterinarians spend talking with clients

Many clients feel more comfortable discussing their pets with technicians rather than with veterinarians

_____________________includes all activities necessary to obtain and retain clients and enhance awareness and standing of the hospital in the community. Sales Marketing Advertising Promotion

Marketing

NAVTA stands for National Association of Veterinarian Technical Academy North American Veterinary Technology Association National Association of Veterinary Technicians of America North American Veterinary Technician Association

National Association of Veterinary Technicians of America

Veterinary technicians are often charged with obtaining objective patient information such as all of the following except (which is not objective patient information) Heart rate and pulse rate Blood work including serum chemistries and CBC Body temperature Observations about the patient's mentation

Observations about the patient's mentation

Because the practice of veterinary technology is regulated by each state or province which of the following is incorrect? One state may issue a license, whereas another may issue a certificate. Granting of a license by a state board implies that the board has reviewed and approved the qualifications of the individual to practice. Granting of a certificate implies that an entity other than a state board has reviewed and approved the qualifications of the individual to practice, and has certified that the person is competent to practice. Once certified a technician does not need to check with the state's board before beginning practice to ensure that he or she has obtained the proper authorization to practice.

Once certified a technician does not need to check with the state's board before beginning practice to ensure that he or she has obtained the proper authorization to practice.

Which of the following is not yet a NAVTA-recognized area of specialty for veterinary technicians? Veterinary Technician Anesthetists Veterinary Emergency and Critical Care Technicians Oncology Medicine for Veterinary Technicians Internal Medicine for Veterinary Technicians

Oncology Medicine for Veterinary Technicians

Which of the four professional activity areas in a veterinary hospital includes the rooms that are used for annual check-ups and vaccinations and houses the laboratory equipment? Inpatient Outpatient Surgical Support

Outpatient

Which category of practice owners listed below represents the largest proportion of practices in the United States? Owned by a corporation Owned by a technician Owned by a veterinarian working in the clinic Owned by citizens outside of the clinic

Owned by a veterinarian working in the clinic

Foundation issues are the most critical problems that must be addressed first in any medical situation because they determine whether the animal will live or die. Which is the most critical foundation issue and should always be addressed first? Oxygenation Bleeding Pain Head injury

Oxygenation

Which bacteria may become aerosolized during dental procedures due to high-speed ultrasonic scaling of a patient's teeth? Escherichia coli Pasteurella multocida Salmonella typhimurium Clostridium perfringens

Pasteurella multocida

It is widely accepted and has been proposed by both the American Veterinary Medical Association (AVMA) and the American Association of Veterinary State Boards (AAVSB) that only veterinarians may do the following: prescribe, diagnose, or perform surgery. In addition, which other task is recommended for veterinarians only? Client education Prognosis IV catheter placement Bandaging

Prognosis

Which of the following is not a major risk for veterinary personnel exposed to a dog with parvovirus? Risk of transmission of the virus to their own pet dogs Risk of transmission of the virus to other dogs in the clinic Risk of causing serious enteritis in the patient Risk of causing serious enteritis in the clinician due to parvo's zoonotic potential

Risk of causing serious enteritis in the clinician due to parvo's zoonotic potential

College programs designed to train veterinary technicians are accredited by The USDA. The FDA. The AVMA and the CVMA. The AALAS.

The AVMA and the CVMA.

Upon graduation from a Veterinary Technology program, students must take and pass the VTNE. Which of the following statements regarding the VTNE is the most accurate? The VTNE is the Veterinary Technician National Examination. Students are not required to take the VTNE to become certified or licensed in most states and Canada. Once the VTNE has been passed, technicians can perform any task a veterinarian can do. All of the above are true.

The VTNE is the Veterinary Technician National Examination

Which document lists the characteristics of a compound that contains a potentially hazardous chemical, including precautions, instructions for use, and advice for handling the compound safely? Chemical label Safety data sheet Chemical formula Patent application

Safety data sheet

How often should a technician examine and reevaluate a patient using the veterinary technician practice model? Once a day Several times a day Once per hospitalization Every hour

Several times a day

Which is considered the most expensive space in a veterinary clinic? Surgical preparation room, operating room, and recovery room Storage Treatment area Reception

Storage

Why should dosimetry badges not be left in your car when not in use? Sunlight causes false exposure readings They are at risk for theft They emit radiation They are inactivated by heat

Sunlight causes false exposure readings

Which of the four professional activity areas within a veterinary hospital includes the doctor and technician offices as well as the reference library and employee lounge? Inpatient Outpatient Surgical Support

Support

Which of the following is not a domain that is covered on the VTNE? Dentistry Diagnostic Imaging Pain Management Surgical Techniques

Surgical Techniques

OSHA stands for all except Occupational System Health Administration

System

According to the AVMA, which of the following is a true statement? The best run clinics use veterinarians to complete most of their animal-centered tasks. Technicians are best utilized as receptionists in the clinical setting. Technicians should be involved in as many animal-related tasks as possible. Technicians are an expense to a clinic and their presence is hard to justify economically.

Technicians should be involved in as many animal-related tasks as possible.

Presently in the field of veterinary technology which is not true? Salaries vary depending on the field of interest and the level of experience. Widespread shortages of veterinary technicians have been reported. In 2015, the average salary for veterinary technicians nationwide was $33,280 per year or $16.00 per hour. Technicians working in metropolitan areas earn less, on average, than those working in rural areas.

Technicians working in metropolitan areas earn less, on average, than those working in rural areas.

Veterinary medicine, like other health care professions, includes a fair amount of stress. All of the following are true about stress experienced in veterinary medicine except Everyone exhibits and handles stress differently Stress can often have physical symptoms The closely knit staff that constitutes many veterinary health care teams makes them less susceptible to stress Many technicians feel that they have little time for lunch or other breaks and are challenged to keep up with the pace of a busy practice

The closely knit staff that constitutes many veterinary health care teams makes them less susceptible to stress

What is a reasonable expectation if an employee uncovers a safety risk on the job? The employer must immediately address the risk. The employer must address the risk within a reasonable time frame. The employee should immediately contact OSHA to report the violation. The employee should ignore the violation and try to be more careful on the job

The employer must address the risk within a reasonable time frame.

Which of the following is true concerning specialist status for veterinary technicians? There are five areas of veterinary technician specialization It is required that the specialist is a member of the state veterinary technician association A master's degree is required The specialist is identified with the initials VTS

The specialist is identified with the initials VTS

What is the purpose of the 20 new questions that are added annually to the VTNE? To determine how well the candidates answer them and whether they qualify as repeatable questions that can be used on future exams To give extra credit to applicants who answer them correctly To increase the number of scored questions each year To ensure everyone who takes the VTNE passes

To determine how well the candidates answer them and whether they qualify as repeatable questions that can be used on future exams

Regarding workplace safety, what is a reasonable expectation from the practice leadership? To provide a safe workplace To eliminate all hazards in a workplace To personally observe all hazardous workplace activities To fine employees who behave in an unsafe manner

To provide a safe workplace

As an employee, you have the right and a responsibility to bring those concerns about potential safety hazards to the attention of the employer without fear of reprisal. T/F

True

If the hospital where you work employs more than 10 employees, you have the right to view the summary of work-related injuries and illnesses. T/F

True

Which of the following is not considered good practice when discussing the case with the client? Limiting the amount of information given Using scientific terminology to prove your understanding of the patient's condition Following up with a phone call shortly after the client's visit Sending home written directions with the client

Using scientific terminology to prove your understanding of the patient's condition

What is the difference between a veterinary technician and a veterinary technologist? Veterinary technologists are trained outside of the United States Veterinary technicians are assigned more responsibility than technologists Veterinary technologists require more formal education than technicians There is no difference, and the titles depend solely on which college the person attended

Veterinary technologists require more formal education than technicians

Under which scenario should a clinic employee try to fight a fire in the building? When the fire can block the sole available clinic exit When the fire involves the building's structure When the extinguisher contents are unknown When the fire is localized to an office trash bin

When the fire is localized to an office trash bin

It is your responsibility to learn and follow the safety rules and practices that have been established for your position in the veterinary hospital. If you violate these rules You may be fined by OSHA You are placing yourself and others at greater risk in the work place You forfeit worker's compensation should get you hurt at work You may be fined by the USDA

You are placing yourself and others at greater risk in the work place

An organizational chart ("org" chart) is a visual representation of how departments and employee positions in a business are aligned. shows how authority and responsibility flow between departments and individuals. has all key individuals in the practice included, along with indications of who reports to whom. all of the above are correct

all of the above are correct.

Bacteria can be transferred from animals to veterinary staff in all of the following ways except direct contact with infected animals. inhalation of aerosolized bacteria. absorption of the bacteria absorbed through mucous membranes. all of the above are true.

all of the above are true.

In the best-run practices, job duties are delegated to the lowest-level person who can do the job well within the legal scope of practice. When this does not occur the practice spends more money than necessary on personnel. it causes frustration among veterinarians and veterinary technicians who are not given the opportunity to fully exercise the skills they were educated to perform. a key component of good management is missing. all of the above are true

all of the above are true.

A client's initial impression of a practice is based on the appearance of the building and grounds. Therefore regular maintenance, including painting and repair, is very important. the parking lot should be clean, neat, and well lighted and should offer easy access. the entrance to the veterinary facility should be in full view and well-marked. all of the above should be true

all of the above should be true.

Throughout the animals' clinic or hospital stay, the veterinary technician frequently assesses and reassesses patients' status. They should alert the veterinarian to any changes in pain level of the animal. surgical complications such as bleeding. changes in mentation. all of the above

all of the above.

The most common types of injury to veterinary technicians are related to accidental ingestion of toxic substances animal related slip-and-fall injuries eye injuries

animal related

Safety Data Sheets apply only to building materials. are recommended by OSHA. are required by OSHA. A and C are correct.

are required by OSHA.

According to insurance statistics, _____________ injuries account for one in every five workplace injuries among American and Canadian workers. head neck back knee

back

Every business, including your practice, must follow the requirements of OSHA's "right to know" law. This law requires that you have the right to know about every employee's medical history. have the right to choose what PPE you want to wear. have PPE available to purchase that you can wear at work. be informed of all chemicals you may be exposed to while doing your job

be informed of all chemicals you may be exposed to while doing your job.

Autoclaves present a danger from the pressure that is used for proper sterilization. Therefore before fully opening an autoclave be sure to crack the door a little and peer in. handle the packs quickly to get them out as soon as possible. be sure to vent to release pressure and steam before you open the door. run the autoclave at very low pressures.

be sure to vent to release pressure and steam before you open the door.

In some states veterinary technicians can extract teeth, whereas in other states this is considered surgery and cannot be performed by a veterinary technician. In order to determine if this is a task that you can perform in your state you should ask your supervisor. know that veterinary technicians can perform any task they were taught in school. consult your state practice act. never extract teeth during a dental cleaning.

consult your state practice act.

Ingestion of pathogenic organisms or harmful chemicals while eating on the job is a possibility in veterinary hospitals. This is why food kept in a refrigerator along with biological agents should be in stored in containers with tight lids. tools used in the pharmacy should be kept in the staff kitchen so that they can be washed frequently. snacking on the job while in the treatment area should be kept to a minimum. designated areas for staff breaks should be established and used.

designated areas for staff breaks should be established and used.

Results from the Bayer Veterinary Care Usage Study indicate that a large number of pet owners do not have a good understanding of the care their pet needs to live a long and healthy life. are not concerned about their pets' health. are unwilling to spend money on their pets' health. would rather get advice about their pets' health from the Internet than the veterinary medical team.

do not have a good understanding of the care their pet needs to live a long and healthy life.

According to the Saunders Comprehensive Veterinary Dictionary, the "Rules or principles that govern right conduct" are known as professional __________. laws responsibilities rights ethics

ethics

The Animal Welfare Act (AWA) requires that minimum standards-of-care and treatment be provided for all warm-blooded animals. excludes mice, rats, or birds, which represent approximately 90% of animals used in research and higher education. excludes animals transported commercially, as well as those exhibited to the public. is an International law.

excludes mice, rats, or birds, which represent approximately 90% of animals used in research and higher education.

Ringworm is a contagious disease caused by bacteria fungus ring-shaped worms ring-shaped viruses

fungus

A veterinary technologist is a graduate of a 2- or 3-year AVMA-accredited program. graduate of a 4-year AVMA-accredited program. high level veterinary assistant. veterinary technician who has received on-the-job training.

graduate of a 4-year AVMA-accredited program.

Toxoplasma is especially harmful to developing fetuses. Pregnant women should give away or euthanize their cats. have Toxoplasma titers evaluated before becoming pregnant. eat only foods they have grown in their own garden. only clean their cat's litter box once a week to decrease exposure.

have Toxoplasma titers evaluated before becoming pregnant.

Isolation wards should be used to house animals that have an infectious disease. should be placed in the middle of the hospital so they can be observed by many people moving in and out. have flooring and furniture that is soft and comfortable. have multiple entrances in case the animal needs fast help.

house animals that have an infectious disease.

Most complaints against veterinary practice are a result of patient death. ineffective communication between the practice and the pet owner. over charging. poor medical care.

ineffective communication between the practice and the pet owner.

The current rate of attrition from the field of veterinary technology is very low. is very high. is not a problem because many people want to be trained. cannot be explained

is very high.

With regard to storing food for human consumption in the hospital setting it is acceptable to store it in the same refrigerator used for animal food it is acceptable to store it in the same refrigerator used for pharmaceuticals it is acceptable to store it the same refrigerator used for biological samples it is never acceptable to store it in the same refrigerator used for animal food, pharmaceuticals, or biological samples

it is never acceptable to store it in the same refrigerator used for animal food, pharmaceuticals, or biological samples

If a veterinary technician violates the state's practice act or regulations of the profession's governing body, the penalty can include loss of licensure, monetary penalties (fines), or other discipline. no punishment since veterinary technicians are not covered by practice acts. those outlined in a standard practice act adopted by every state. none of the above are correct.

loss of licensure, monetary penalties (fines), or other discipline

To decrease the risk of exposure to formalin, which is used to preserve biopsy samples, obtain formalin in small, premeasured containers. only preserve some biopsy samples. send the patient to a referral hospital to have the biopsy performed. none of the above are correct.

obtain formalin in small, premeasured containers.

In the operating room, the veterinary technician may assume all of the following duties except acting as the circulating nurse. assisting during a particularly challenging operation. performing surgery. ensuring that all surgical equipment is clean, sterile, and ready to use

performing surgery.

There are five cyclically performed steps involved in a patient's hospitalization. These are collectively called the veterinary technician ________________________. diagnostic approach practice model therapeutic formulation data evaluation

practice model

The veterinary technician's role in the area of pharmacy may include all of the following except interpreting the prescription language. dispensing the medication to the pet owner. ensuring that the pharmacy is well stocked. prescribing medication.

prescribing medication.

The primary wildlife carriers of rabies in the United States include all but bats. rats. skunks. raccoons.

rats.

The OR, or operating room, should have multiple entrances. an area to prepare (clip and scrub) the patient. signs telling those who enter that they must have on proper clothing. a sink to wash instruments in and an autoclave.

signs telling those who enter that they must have on proper clothing.

Although there is no way to completely prepare for a client outburst, it does help to role-play such situations during staff training. One good strategy to help deal with an angry client is discuss the situation with them in a public area. try to find a solution that will create a "win-win" situation. be sure to justify a clinical action that the client is criticizing. maintain a treatment table or desk between you and the client at all times

try to find a solution that will create a "win-win" situation.

Open-ended questions allow for more information to be gathered. allow for the funnel approach to gathering information. take more time and should not be used. two of the above are correct.

two of the above are correct.

A controlled substance is a drug or chemical not used in veterinary medicine. whose manufacture, possession, or use is regulated by government. that is categorized into specific classes or schedules based on their cost. that can be prescribed by veterinary technicians.

whose manufacture, possession, or use is regulated by government.