OLS 525: CH 1- What is Organizational Behavior

Organization: - people get together to ___ something - a group with __ or more people that share a common set of __(s) and meet at ___ times - ____ is all about dealing with people

accomplish, 2, goals, regular, leadership

At Johnsonville sausage, middle managers made a transition to teaching, mentor, coordinator, but not ___

boss

__ __= the unreflective opinion of ordinary men and women, unsophisticated judgment

common sense

- to be an effective leader, you must replace any preconceived ideas about people based only upon " __ __" and __ alone (gut feel) with scientific concepts based upon the __ __ of human behavior

common sense, intuition, systematic study

-Human behavior depends on ___(ies) - behavior can be predicted (to an extent), but you have to understand the circumstances and ___(s) around the ...

contingencies, situations

Organization Behavior Model: Output - ___ variables 1. ___ (performance) 2. absenteeism 3. turnover 4. job satisfaction

dependent, productivity

Organization Behavior Model: Processes - individual __(s) - individual or group behavior processes - systems and procedures

emotions

Organization Behavior Model: Inputs - ___ variables - individual, group, and organizational level variables

independent

Basic Organizational Behavior Model: INPUTS OUTPUTS - organizational level productivity - group level absenteeism - ___ level ___ job satisfaction

individual, turnover

The #1 reason for failure among executives of Fortune 500 companies is poor ____ skills - they don't have a command of the needed human and organizational ___ skills and , as a result, they come across as not really __(ing) about their people

interpersonal, behavior, caring

With strong ___ skills through a study of organizational behavior, we can begin to predict how others will behave in any given ___- a valuable ___ skill to have !

interpersonal, situation, leadership

___= a feeling not necessarily supported by facts or research ( test the feeling)

intuition

-Understanding human behavior in organizations is a critical skill for ___ and for success in any organization - to be a successful leader, one needs to understand the __(s) of people, organizations, and ___(s)

leadership, behaviors, situations

Q: The simple most important invention of the last 100 years is that of ...... - ___ break-throughs have driven down medical costs - distance learning for the masses - management - democracy

medical

Process for understanding human behavior in organizations: Putting together the understanding of me, others, and ___

organization

Summary: - __ __- is the study of human behavior in the workplace, the interaction btwn people and the org, - OB is an applied field of study that investigates the impact of wht people do in __(s) - the goal is to understand and predict human ___ - OB is a ___ tool helping to focus on improving productivity, employee job satisfaction, effectiveness, and organizational commitment

organizational behavior, organizations, behavior, leadership

Associated press experiment: - cheerful test subjects ____(ed) their own ability, under estimated the complexity of___(s) presented to them and tended to opt for answers that seemed easy or obvious - the glum were less___, looked deeper, and found far more __ solutions

overestimated, problems, confident, creative

Organizational behavior model inputs>>> ____>>> outputs

process

Q: The work teams at Johnsonville sausage were responsible for - hiring - firing - quality - maintaining ___ standards

production

Summary: -OB is a fxn of the individual and environment, and the circumstances/ ____ - organizations come in many different shapes and sizes- OB uses __ __ to improve predictions or behavior within the diff organizations - to study OB, one needs to move from an __ and __ __ approach to a __ __

situation, systematic study, intuition, common sense, systematic study

What is changing that requires systematic study? - organizations and ___- mergers and acquisitions - ___- more women and minorities in the labor force - global ___- outsourcing of jobs - ____ and its influence on behavior - ___- social changes

structure, diversity, competition, technology, society

- ___ isn't a destination- it's a continuing process - the margin btwn success, being good as to being great, is often very __ - learning the principles of ___ behavior will help you in your journey to be successful - influence behavior, thoughts, and actions of others

success, small, leadership

Leadership skills at different organizational levels: -Manager/ Leader= ___ skills -Middle management = __ skills -Top management = ___ skills

technical, interpersonal, conceptual

Organizational behavior= the study of human behavior in the __, the interaction btwn people and the ___ with the intent to understand and to predict human __ (or to anticipate the most likely behavior )

workplace, organization, behavior