org behavior

which of the following is an sccurate description of emotional intelligence EI?

A persons EI predicts performance better than IQ

all of the following accurately describe alderfers ERG theory EXCEPT

Alderfer reworked Herzberg theory to align with empirical research

According to the leadership grid, which is the best leadership style ?

Team Management

which of the follinf is needed for a flat organization design to wotk effectively?

an understanding by executives and managers that employess must want to work at the company

which of the following statements is true about herzbergs two fator theory?

intrinsic factors are related to job satisfaction

which of the following accurately describes social loafing?

it is also know as freeloading

which of the following statements accurately describes vrooms expectancy theory?

it is one of the most widely acceptes theories of moitivation

which of the folling is true about gender differences in leadership

its difficult to judge the truth about sterotypes of gender differences

which type of firm is likely to use a territorial departmentalization structure?

large service firm

groupthink is

likely to occur when the group values getting along more than getting things done

the most important challenge facing the field of organizational behavios is

managing workforce diversity

a leader with Machiavellian tendencies would likely

manipulate others for his or her personal gain

what is the relationship between stress and job preformances?

moderate stress correlates with high performance

the following are all conditions that favor social learning EXCEPT

need for power

which of the following statements is true about organizational behavior

organizational behavior is the study of individuals, groups, and structure

a strategy, or method, for increasing organizational effectiveness by bring about planned change is...

organizational development

the contingency approach to organization design affims that

organizations are more effective when they are structured to fit the situational demand

determing the tasks to be done, who should do them, and who reports them to whome is an example of which type of leadership?

organizing

who developed the situational leadership model

paul hersey and Kenneth blanchard

what does P stand for in the equation B=(PxE) ?

person

which of the following is considered an unethical plicital tactic to gain power in an organazation

playing terriotal games

power granted by an organization is an example of

position power

what type of power will help a leader establish a power base?

power as an expert

which of the folling is the most effective technique for preventing and reducing stress?

power napping

a person with a high achievement need

prefer tasks of intermediate diffulty

according to myers-briggs typology, a sensation-type individual is best described as someone who

prefers routine and order when gathering information

accounting firms, consulting firms, and hospitals are examples of

professional bureucracies

what is considered a standard response for routine problems?

programmed decision

openly discussing the worst case possibilities of a situation is a way a company can

reduce the negative consequences of rumors

which of the following is true about total quality management TQM?

relies on bottom-up, particpative decision making in planning and execution

which is a differentiates a team from a group?

shared versus indidual accoutnablity

experts predict that the predominant style of organization in the future will be skills-oriented

skills-oriented

LEADERSHIP IS THE DOMAIN OF WHICH GROUP OF EMPLOYEES

B.F.SKINNER

all of the following are ways to become a learning organization EXCEPT

Focus development efforts on senior management

who created the three step model for change that includes unfreezing, movement, and freezing?

Kurt lewin

which of the following is a difference between mens and womens communications styles

Wommen prefer to communicate and build rapport, and men use communication to display knowledge

the nominal group technique is

a group decision making approach that generates creative alternatives independently

excessive interpersonal conflict between managers and subordinates is a sign that change is needed a.... intervention

a human respurces deparment response

what is an organigraph

a map that gives an orverview of a companys functions and the way people organize them selves at work

which type of organizational change is least threatning to employees because it involves reintrudcing

adaptive change

what is an affinity group?

an employee-involvement group made up of professional-level workers

the folling are true about making good business decisions EXCEPT

an estimated 20 percent of decisions made in organazations fail

which tenique is used by organizations to help unfreeze the organization

benchmarking

empowerment is a stragtegy focused on improving all of the following except

bureacracy

which of the following is a disadvantage of a bureaucratic organizational structure?

bureaucratic controls can suppress initiate and decision making at lower levels

what is the best way for new employees to learn about an organization culture

by observing and socilazation

a manager trying to motivate employee should

give ample feedback

which of social psychologist Kurt Lewins three stage model of planned change is considered to be the most 'difficult change process?

change will not occur unless there is motivation to change

of the following , which is not an external force of change?

changes in productivity

which is a major contributing factor to the transformational leader

charisma

the only way a person can influence someone else is to

communicate

according to kolbs learning style type which of the following describes the accommodative learning style

concrete experience, active experimentation, adaptive

which of the following is true about conflict?

conflict can be both positive and negative

as a rule of thumb, in the absence of information, what do many employees do?

create and spread rumors

what is the trend in work space design

creating public spaces for employees to use for various purposes

problem recognition, immersion, incubation, insight, and verification describe what organizational process?

creative decision making

which is true about flat organization structures?

customer problems can be solved quickly

consider the following application scenarios, which activity is an example of refereezing?

customer service personnel compensation is changed so pay rate and bonuses are based on customer reports

according to the holmes of rehe 'social adjustment rating scale' which of the following is considered

death of spouse

the Delphi technique is best suited for

decision making for groups that are difficult to bring physically together

which of the following is not thought to be a determinant of personally

emotional intellengence

a mechanistic organzation

emphasizes specialization and control

According to equity theory model

employee satisfaction is dependent on how fairly the employee believes he or she is treated in...

which of the following is true about employee recognition?

employees welcome praise as much as a paycheck

decision criteria are used to

evaluate alternatives

according to the myers brugs type indicator MBTI Bill is a thinking type. when reviewing a vender.. most likely

express his opioin

nonverbal communication has the main purpose of

expressing the communicatiors emotions behind the message

employees resist change most often because of the

fear of an adverse outcome

which of the following is NOT a technique to enchance creativity

forming homogeneous work groups

which organization structure is best suited to leveraging specialization ?

functional

which of the following statements is true about group dynamics?

groups go through predictable stages to become productive

process consultants will

guide and coach on workflow, informal relationships, and communication

which of the following describes people with a directive style of decision making?

has a low tolerance for ambiguity and seeks rationality

a team member in the role of process observer contributes by

helping the group look at how its functioning

which of the folling is true of heruistics

heuristics lead to biases in judgment

outsourcing means that a company

hires other companies to do some of its work

which of the following is the foundation of all organization cultures

history of the company and its founders

cognitive style is detmined by

how people gather and evaluate information

advances in information technology have

increased acess to information and made delayering possible

which of the following accurately describes organaztional change?

indiduals ability to learn to deal with change is a major part of managing change

according to attribution theory

information on causation is gathered on three dimensions of behavior

the 4I framework of learning organization consists of intruiting, interpreting, integrating, and

institutionlization

which of the following is a frequently used research method for organizational behavior?

interviews

individual styles are likely to come into conflict during which stage of group development?

storming

what triggers the flight or flight response

stress

if an employee misperceives an event that occurs in the workplace is likely that he or she has

strong attitudes about that event

in order to build teamwork a manager should avoid which of the following?

supervising the group closely

being 'in the zone' is also know as

the experience of flow

what is a dependant varible

the factor that an experiment or hypothesis tries to explain or predict that is affected by some other

which of the follinf statements accurately describes situational leadership

there is no one best way to influence group members

what do denal, sterotyping, and projecting have in common

they are all ways to deal with sensory information.

which of the following is true about virtual teams?

they benefit companies that are spread-out in a wide geographic area

which principles of organizational design provides that each employee shuld report to only one manager

unity of command

cross-functional teams are

used most often for the purpose of product development

what is a cognitive dissonance

when attitudes or beliefs held by a person are contradictory

according to the triarchis theory of intellidence,

wisdom,streetsmarts,and common sense are important factors of intelligence

which of the follinf is not true about stress

women respond more iintensely to stress than men and have a higher risk of heart attack and stroke