org behavior
which of the following is an sccurate description of emotional intelligence EI?
A persons EI predicts performance better than IQ
all of the following accurately describe alderfers ERG theory EXCEPT
Alderfer reworked Herzberg theory to align with empirical research
According to the leadership grid, which is the best leadership style ?
Team Management
which of the follinf is needed for a flat organization design to wotk effectively?
an understanding by executives and managers that employess must want to work at the company
which of the following statements is true about herzbergs two fator theory?
intrinsic factors are related to job satisfaction
which of the following accurately describes social loafing?
it is also know as freeloading
which of the following statements accurately describes vrooms expectancy theory?
it is one of the most widely acceptes theories of moitivation
which of the folling is true about gender differences in leadership
its difficult to judge the truth about sterotypes of gender differences
which type of firm is likely to use a territorial departmentalization structure?
large service firm
groupthink is
likely to occur when the group values getting along more than getting things done
the most important challenge facing the field of organizational behavios is
managing workforce diversity
a leader with Machiavellian tendencies would likely
manipulate others for his or her personal gain
what is the relationship between stress and job preformances?
moderate stress correlates with high performance
the following are all conditions that favor social learning EXCEPT
need for power
which of the following statements is true about organizational behavior
organizational behavior is the study of individuals, groups, and structure
a strategy, or method, for increasing organizational effectiveness by bring about planned change is...
organizational development
the contingency approach to organization design affims that
organizations are more effective when they are structured to fit the situational demand
determing the tasks to be done, who should do them, and who reports them to whome is an example of which type of leadership?
organizing
who developed the situational leadership model
paul hersey and Kenneth blanchard
what does P stand for in the equation B=(PxE) ?
person
which of the following is considered an unethical plicital tactic to gain power in an organazation
playing terriotal games
power granted by an organization is an example of
position power
what type of power will help a leader establish a power base?
power as an expert
which of the folling is the most effective technique for preventing and reducing stress?
power napping
a person with a high achievement need
prefer tasks of intermediate diffulty
according to myers-briggs typology, a sensation-type individual is best described as someone who
prefers routine and order when gathering information
accounting firms, consulting firms, and hospitals are examples of
professional bureucracies
what is considered a standard response for routine problems?
programmed decision
openly discussing the worst case possibilities of a situation is a way a company can
reduce the negative consequences of rumors
which of the following is true about total quality management TQM?
relies on bottom-up, particpative decision making in planning and execution
which is a differentiates a team from a group?
shared versus indidual accoutnablity
experts predict that the predominant style of organization in the future will be skills-oriented
skills-oriented
LEADERSHIP IS THE DOMAIN OF WHICH GROUP OF EMPLOYEES
B.F.SKINNER
all of the following are ways to become a learning organization EXCEPT
Focus development efforts on senior management
who created the three step model for change that includes unfreezing, movement, and freezing?
Kurt lewin
which of the following is a difference between mens and womens communications styles
Wommen prefer to communicate and build rapport, and men use communication to display knowledge
the nominal group technique is
a group decision making approach that generates creative alternatives independently
excessive interpersonal conflict between managers and subordinates is a sign that change is needed a.... intervention
a human respurces deparment response
what is an organigraph
a map that gives an orverview of a companys functions and the way people organize them selves at work
which type of organizational change is least threatning to employees because it involves reintrudcing
adaptive change
what is an affinity group?
an employee-involvement group made up of professional-level workers
the folling are true about making good business decisions EXCEPT
an estimated 20 percent of decisions made in organazations fail
which tenique is used by organizations to help unfreeze the organization
benchmarking
empowerment is a stragtegy focused on improving all of the following except
bureacracy
which of the following is a disadvantage of a bureaucratic organizational structure?
bureaucratic controls can suppress initiate and decision making at lower levels
what is the best way for new employees to learn about an organization culture
by observing and socilazation
a manager trying to motivate employee should
give ample feedback
which of social psychologist Kurt Lewins three stage model of planned change is considered to be the most 'difficult change process?
change will not occur unless there is motivation to change
of the following , which is not an external force of change?
changes in productivity
which is a major contributing factor to the transformational leader
charisma
the only way a person can influence someone else is to
communicate
according to kolbs learning style type which of the following describes the accommodative learning style
concrete experience, active experimentation, adaptive
which of the following is true about conflict?
conflict can be both positive and negative
as a rule of thumb, in the absence of information, what do many employees do?
create and spread rumors
what is the trend in work space design
creating public spaces for employees to use for various purposes
problem recognition, immersion, incubation, insight, and verification describe what organizational process?
creative decision making
which is true about flat organization structures?
customer problems can be solved quickly
consider the following application scenarios, which activity is an example of refereezing?
customer service personnel compensation is changed so pay rate and bonuses are based on customer reports
according to the holmes of rehe 'social adjustment rating scale' which of the following is considered
death of spouse
the Delphi technique is best suited for
decision making for groups that are difficult to bring physically together
which of the following is not thought to be a determinant of personally
emotional intellengence
a mechanistic organzation
emphasizes specialization and control
According to equity theory model
employee satisfaction is dependent on how fairly the employee believes he or she is treated in...
which of the following is true about employee recognition?
employees welcome praise as much as a paycheck
decision criteria are used to
evaluate alternatives
according to the myers brugs type indicator MBTI Bill is a thinking type. when reviewing a vender.. most likely
express his opioin
nonverbal communication has the main purpose of
expressing the communicatiors emotions behind the message
employees resist change most often because of the
fear of an adverse outcome
which of the following is NOT a technique to enchance creativity
forming homogeneous work groups
which organization structure is best suited to leveraging specialization ?
functional
which of the following statements is true about group dynamics?
groups go through predictable stages to become productive
process consultants will
guide and coach on workflow, informal relationships, and communication
which of the following describes people with a directive style of decision making?
has a low tolerance for ambiguity and seeks rationality
a team member in the role of process observer contributes by
helping the group look at how its functioning
which of the folling is true of heruistics
heuristics lead to biases in judgment
outsourcing means that a company
hires other companies to do some of its work
which of the following is the foundation of all organization cultures
history of the company and its founders
cognitive style is detmined by
how people gather and evaluate information
advances in information technology have
increased acess to information and made delayering possible
which of the following accurately describes organaztional change?
indiduals ability to learn to deal with change is a major part of managing change
according to attribution theory
information on causation is gathered on three dimensions of behavior
the 4I framework of learning organization consists of intruiting, interpreting, integrating, and
institutionlization
which of the following is a frequently used research method for organizational behavior?
interviews
individual styles are likely to come into conflict during which stage of group development?
storming
what triggers the flight or flight response
stress
if an employee misperceives an event that occurs in the workplace is likely that he or she has
strong attitudes about that event
in order to build teamwork a manager should avoid which of the following?
supervising the group closely
being 'in the zone' is also know as
the experience of flow
what is a dependant varible
the factor that an experiment or hypothesis tries to explain or predict that is affected by some other
which of the follinf statements accurately describes situational leadership
there is no one best way to influence group members
what do denal, sterotyping, and projecting have in common
they are all ways to deal with sensory information.
which of the following is true about virtual teams?
they benefit companies that are spread-out in a wide geographic area
which principles of organizational design provides that each employee shuld report to only one manager
unity of command
cross-functional teams are
used most often for the purpose of product development
what is a cognitive dissonance
when attitudes or beliefs held by a person are contradictory
according to the triarchis theory of intellidence,
wisdom,streetsmarts,and common sense are important factors of intelligence
which of the follinf is not true about stress
women respond more iintensely to stress than men and have a higher risk of heart attack and stroke