org behavior ch1
What are the three levels of analysis in this text's OB model?
Individual, Group, and Organizational
Organizational behavior
a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness
leading
a function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts
planning
a process that includes defining goals, establishing strategy and developing plans to coordinate activities
technical skills
ability to apply specialized knowledge or expertise
human skills
ability to work with, understand, and motivate other people, both individually and in groups
model
abstraction of reality, a simplified representation of some real world phenomenon
process
actions that individuals, groups, and organizations engage in as a result of inputs and that leads to certain outcomes
positive organizational scholarship
an area of OB research that concerns how organizations develop human strengths, foster vitality and resilience, and unlock potential
social psychology
an area of psychology that blends concepts from psychology and sociology to focus on the influence of people on one another
manager
an individual who achieves goals through other people
stress
an unpleasant psychological process that occurs in response to environmental pressures
evidence based management
basing of managerial decisions on the best available scientific evidence
productivity
combination of the effectiveness and efficiency of an organization
organization
consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals
What are some challenges managers face while applying OB concepts?
cultural differences in global companies, the pressure to keep a good attitude when the business is not doing so great, adapting to different age, gender, and race groups,
organizing
determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
organizational citizenship behavior
discretionary behavior that contributes to they psychological and social environment of the workplace
What is the value to OB of systematic study?
gathering information on how people work and think allows managers to use that information to make decisions in businesses
Roles managers take
interpersonal roles, informational roles, decisional roles
What is the importance of interpersonal skills in the workplace?
interpersonal skills can help employees advance in their business, increase productivity and happiness at work, attracts new customers, keeps old customers
outcomes
key factors that are affected by some other variables
systematic study
looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence
conceptual skills
mental ability to analyze and diagnose a complex situation
controlling
monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations
Why do few absolutes apply to OB?
people act different from each other and even themselves in different situations, making it very hard to generalize things
Four activities that managers do
planning, organizing, leading, controlling
What are the major behavioral science disciplines that contribute to OB?
psychology, social psychology, sociology, and anthropology
What are interpersonal skills?
skills used by a person to interact with others properly
sociology
study of people in relation to their social environment
anthropology
study of societies to learn about human beings and their activities
task performance
the combination of effectiveness and efficiency at doing core job tasks
efficiency
the degree to which an organization can achieve its ends at a low cost
organizational survival
the degree to which an organization is able to exist and grow over the long term
effectiveness
the degree to which an organization meets the needs of its clientele or customers
group cohesion
the extent to which members of a group support and validate one another while at work
group functioning
the quantity and quality of a group's work output
withdrawal behavior
the set of actions employees take to separate themselves from the organization