org behavior ch1

What are the three levels of analysis in this text's OB model?

Individual, Group, and Organizational

Organizational behavior

a field of study that investigates the impact individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness

leading

a function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts

planning

a process that includes defining goals, establishing strategy and developing plans to coordinate activities

technical skills

ability to apply specialized knowledge or expertise

human skills

ability to work with, understand, and motivate other people, both individually and in groups

model

abstraction of reality, a simplified representation of some real world phenomenon

process

actions that individuals, groups, and organizations engage in as a result of inputs and that leads to certain outcomes

positive organizational scholarship

an area of OB research that concerns how organizations develop human strengths, foster vitality and resilience, and unlock potential

social psychology

an area of psychology that blends concepts from psychology and sociology to focus on the influence of people on one another

manager

an individual who achieves goals through other people

stress

an unpleasant psychological process that occurs in response to environmental pressures

evidence based management

basing of managerial decisions on the best available scientific evidence

productivity

combination of the effectiveness and efficiency of an organization

organization

consciously coordinated social unit, composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals

What are some challenges managers face while applying OB concepts?

cultural differences in global companies, the pressure to keep a good attitude when the business is not doing so great, adapting to different age, gender, and race groups,

organizing

determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made

organizational citizenship behavior

discretionary behavior that contributes to they psychological and social environment of the workplace

What is the value to OB of systematic study?

gathering information on how people work and think allows managers to use that information to make decisions in businesses

Roles managers take

interpersonal roles, informational roles, decisional roles

What is the importance of interpersonal skills in the workplace?

interpersonal skills can help employees advance in their business, increase productivity and happiness at work, attracts new customers, keeps old customers

outcomes

key factors that are affected by some other variables

systematic study

looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence

conceptual skills

mental ability to analyze and diagnose a complex situation

controlling

monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations

Why do few absolutes apply to OB?

people act different from each other and even themselves in different situations, making it very hard to generalize things

Four activities that managers do

planning, organizing, leading, controlling

What are the major behavioral science disciplines that contribute to OB?

psychology, social psychology, sociology, and anthropology

What are interpersonal skills?

skills used by a person to interact with others properly

sociology

study of people in relation to their social environment

anthropology

study of societies to learn about human beings and their activities

task performance

the combination of effectiveness and efficiency at doing core job tasks

efficiency

the degree to which an organization can achieve its ends at a low cost

organizational survival

the degree to which an organization is able to exist and grow over the long term

effectiveness

the degree to which an organization meets the needs of its clientele or customers

group cohesion

the extent to which members of a group support and validate one another while at work

group functioning

the quantity and quality of a group's work output

withdrawal behavior

the set of actions employees take to separate themselves from the organization