Org Behavior Quiz 1 Study Set

Characteristics of programmed decisions

-Goals are clear and well-known. -Information is readily available. -Specific methods for handling them exist. -They are highly structured.

Benefits of a tram-based environment

-Organizational enhancements -Employee benefits -Reduced costs -Enhanced performance

5 basic group performance factors

-composition -size -norms -cohesiveness -informal leadership

__________ values and norms are the preferred values and norms explicitly stated by the organization.

Espoused

Which of the "Big Five" personality dimensions refers to being talkative and energetic?

Extroversion

Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence?

Self-management

satisficing

The sales department at a local company determines that Product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options. In choosing this product, the sales department is

Goal of brainstorming

produce new ideas and solutions by stimulating group members' creativity

When making programmed decisions, the information needed to make this decision is __________, and the problem is highly structured.

readily available

If you have the ability to sense and understand how others feel, even without being told, you have the ability to

show empathy

contingency plan

specifies what will be done if the primary plan is disrupted

Norms

standards against which the appropriateness of a behavior is judged

Organizational behavior is defined as the study of three interrelated areas, one of which is the __________.

interface between individuals and the organization

Strong job satisfaction, greater task motivation, and better social integration at work all tend to be traits associated with __________.

internal locus of control

Satisficing

making a satisfactory rather than an optimal decision

When organizations focus on the "softer" side of business, including organizational behavior factors, it can lead to

more motivated and more engaged employees.

Arthur appears to be poised, calm, resilient, and secure. He displays low __________.

neuroticism

Individuals who score high in __________ tend to exhibit unpleasant emotions, such as anger and anxiety.

neuroticisms

risk

no given outcome is certain, but there is enough information to estimate a probability

Groupthink

occurs when people are deeply involved in a cohesive in-group and members' strivings for unanimity override their motivation to realistically appraise alternative courses of action

Interest group

organized around a common activity or interest, although friendships may develop among members EX) employees who are part of a motorcycle riding club that meets outside of the organization

Bounded rationality

the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.

Decision making

the process of choosing one alternative from among several

Organizational culture helps people in an organization understand

which actions are considered acceptable and which are considered unacceptable.

Uncertainty avoidance refers to the extent to which

workers prefer unambiguous situations

Which of the following factors is NOT a typical positive result when managers make a practice of listening to employees, recognizing their work, building trust, and behaving ethically?

A. savings through staff layoffs b. stronger customer loyalty c. reduced absenteeism and turnover d. improved financial performance

intuition

An innate belief about something without conscious consideration

__________ are those organizational values that have become so taken for granted over time that they become the core of the company's culture.

Assumptions

__________ refers to the extent to which people can be counted on to get things done.

Conscientiousness

Jane welcomes new ideas and change. Jane's supervisor tends to resist any kind of change. Jane and her supervisor differ in their level of which Big 5 personality trait

Openness

Which of the following statements is true about the importance of organizational culture?

Culture can give competitive advantages

nonprogrammed decisions

Decisions that recur infrequently and have no decision rules

__________ values and norms are exhibited by employees based on their observations of what actually goes on in the organization.

Enacted

Organizational behavior (OB) typically includes the study of which basic component?

Human actions and interactions within organizations

When managers strive to motivate employees to work together toward the organization's goals, they are performing which of the following managerial functions?

Leading

__________ is a system of shared values, norms, and assumptions that guides organization members' attitudes and behaviors.

Organizational culture

A manager who groups jobs into units is performing which of the following functions of management?

Organizing

Which of the following statements indicates an accurate understanding of organizational culture?

Strong organizational cultures aren't necessarily associated with high performance

Venture team

Turns 0 into 1 EX)Team that develops new company products

Team contract

Written agreement among team members establishing ground rules about the team's processes, roles, and responsibilities

Which of the following scenarios is an example of intrapersonal value conflict?

You love spending time with family, but ambition makes you work longer hours to get a raise.

Command group

a relatively permanent, formal group with functional reporting relationships and is usually included in the organization.

Personality affects which of the following?

a. Choice of career b. Job performance c. How long one stays with an employer D. All of these are correct. e. Job satisfaction

When dealing with people at work, managers must have an understanding of all of the following EXCEPT

a. decision making. b. leadership. c. organizational structure and design. d. organizational culture. E. long-term plans of marketplace competitors.

Agreeableness results in some people being

a. forgiving. B. All of these are correct. c. gentle. d. cooperative. e. understanding.

Which of the following traits is NOT considered a positive in organizational settings?

a. high conscientiousness B. more neurotic c. extraversion d. high agreeableness

An understanding of organizational behavior (OB) is likely to help organizations prevent all of the following EXCEPT

a. lack of direction. b. stagnating profits. c. weak leadership. d. unhappy employees. E. loss of market share.

Emotional intelligence involves all of the following EXCEPT

a. social skills. B. locus of control. c. emotion management. d. self-awareness. e. self-motivation.

What term refers to a general tendency of an individual to experience a particular mood or to react to things in a particular way or with certain emotions?

affectivity

Origin stories, ceremonies, rituals, and dress codes are all examples of

artifacts

Evaluating employee performance is an example of the managerial function of

controlling

You have been hired as CEO of a new company focused on providing home health services. What could you do to establish a strong and positive organizational culture?

craft organizational vision, values, and goals

If a business strategy and corporate culture are in conflict the __________ will win, regardless of the strength and effectiveness of the strategy.

culture

Planning is the process of

determining the organization's desired future position and deciding the best way to achieve the desired outcome.

David is self-aware, manages his emotions, expresses empathy for others, and possesses social skills. He has high __________.

emotional intelligence

A manager fulfills the primary role of a leader by

encouraging workers to increase productivity

The belief that one's culture is superior to all others is called

ethnocentrism

Which of the following is the primary competitive advantage Costco has over Sam's Club, its closest competitor?

excellent customer experience