Org Behavior Quiz 1 Study Set
Characteristics of programmed decisions
-Goals are clear and well-known. -Information is readily available. -Specific methods for handling them exist. -They are highly structured.
Benefits of a tram-based environment
-Organizational enhancements -Employee benefits -Reduced costs -Enhanced performance
5 basic group performance factors
-composition -size -norms -cohesiveness -informal leadership
__________ values and norms are the preferred values and norms explicitly stated by the organization.
Espoused
Which of the "Big Five" personality dimensions refers to being talkative and energetic?
Extroversion
Jim has the ability to balance anxiety, fear, and anger and still get the job done. Jim possesses which component of emotional intelligence?
Self-management
satisficing
The sales department at a local company determines that Product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options. In choosing this product, the sales department is
Goal of brainstorming
produce new ideas and solutions by stimulating group members' creativity
When making programmed decisions, the information needed to make this decision is __________, and the problem is highly structured.
readily available
If you have the ability to sense and understand how others feel, even without being told, you have the ability to
show empathy
contingency plan
specifies what will be done if the primary plan is disrupted
Norms
standards against which the appropriateness of a behavior is judged
Organizational behavior is defined as the study of three interrelated areas, one of which is the __________.
interface between individuals and the organization
Strong job satisfaction, greater task motivation, and better social integration at work all tend to be traits associated with __________.
internal locus of control
Satisficing
making a satisfactory rather than an optimal decision
When organizations focus on the "softer" side of business, including organizational behavior factors, it can lead to
more motivated and more engaged employees.
Arthur appears to be poised, calm, resilient, and secure. He displays low __________.
neuroticism
Individuals who score high in __________ tend to exhibit unpleasant emotions, such as anger and anxiety.
neuroticisms
risk
no given outcome is certain, but there is enough information to estimate a probability
Groupthink
occurs when people are deeply involved in a cohesive in-group and members' strivings for unanimity override their motivation to realistically appraise alternative courses of action
Interest group
organized around a common activity or interest, although friendships may develop among members EX) employees who are part of a motorcycle riding club that meets outside of the organization
Bounded rationality
the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.
Decision making
the process of choosing one alternative from among several
Organizational culture helps people in an organization understand
which actions are considered acceptable and which are considered unacceptable.
Uncertainty avoidance refers to the extent to which
workers prefer unambiguous situations
Which of the following factors is NOT a typical positive result when managers make a practice of listening to employees, recognizing their work, building trust, and behaving ethically?
A. savings through staff layoffs b. stronger customer loyalty c. reduced absenteeism and turnover d. improved financial performance
intuition
An innate belief about something without conscious consideration
__________ are those organizational values that have become so taken for granted over time that they become the core of the company's culture.
Assumptions
__________ refers to the extent to which people can be counted on to get things done.
Conscientiousness
Jane welcomes new ideas and change. Jane's supervisor tends to resist any kind of change. Jane and her supervisor differ in their level of which Big 5 personality trait
Openness
Which of the following statements is true about the importance of organizational culture?
Culture can give competitive advantages
nonprogrammed decisions
Decisions that recur infrequently and have no decision rules
__________ values and norms are exhibited by employees based on their observations of what actually goes on in the organization.
Enacted
Organizational behavior (OB) typically includes the study of which basic component?
Human actions and interactions within organizations
When managers strive to motivate employees to work together toward the organization's goals, they are performing which of the following managerial functions?
Leading
__________ is a system of shared values, norms, and assumptions that guides organization members' attitudes and behaviors.
Organizational culture
A manager who groups jobs into units is performing which of the following functions of management?
Organizing
Which of the following statements indicates an accurate understanding of organizational culture?
Strong organizational cultures aren't necessarily associated with high performance
Venture team
Turns 0 into 1 EX)Team that develops new company products
Team contract
Written agreement among team members establishing ground rules about the team's processes, roles, and responsibilities
Which of the following scenarios is an example of intrapersonal value conflict?
You love spending time with family, but ambition makes you work longer hours to get a raise.
Command group
a relatively permanent, formal group with functional reporting relationships and is usually included in the organization.
Personality affects which of the following?
a. Choice of career b. Job performance c. How long one stays with an employer D. All of these are correct. e. Job satisfaction
When dealing with people at work, managers must have an understanding of all of the following EXCEPT
a. decision making. b. leadership. c. organizational structure and design. d. organizational culture. E. long-term plans of marketplace competitors.
Agreeableness results in some people being
a. forgiving. B. All of these are correct. c. gentle. d. cooperative. e. understanding.
Which of the following traits is NOT considered a positive in organizational settings?
a. high conscientiousness B. more neurotic c. extraversion d. high agreeableness
An understanding of organizational behavior (OB) is likely to help organizations prevent all of the following EXCEPT
a. lack of direction. b. stagnating profits. c. weak leadership. d. unhappy employees. E. loss of market share.
Emotional intelligence involves all of the following EXCEPT
a. social skills. B. locus of control. c. emotion management. d. self-awareness. e. self-motivation.
What term refers to a general tendency of an individual to experience a particular mood or to react to things in a particular way or with certain emotions?
affectivity
Origin stories, ceremonies, rituals, and dress codes are all examples of
artifacts
Evaluating employee performance is an example of the managerial function of
controlling
You have been hired as CEO of a new company focused on providing home health services. What could you do to establish a strong and positive organizational culture?
craft organizational vision, values, and goals
If a business strategy and corporate culture are in conflict the __________ will win, regardless of the strength and effectiveness of the strategy.
culture
Planning is the process of
determining the organization's desired future position and deciding the best way to achieve the desired outcome.
David is self-aware, manages his emotions, expresses empathy for others, and possesses social skills. He has high __________.
emotional intelligence
A manager fulfills the primary role of a leader by
encouraging workers to increase productivity
The belief that one's culture is superior to all others is called
ethnocentrism
Which of the following is the primary competitive advantage Costco has over Sam's Club, its closest competitor?
excellent customer experience