Organizational Communciation Chapter 2

Which of the following is most likely to trigger a positive response by the audience?

"I" language

Which of the following statements regarding "I" language is true?

"I" language focuses on how you respond to or feel about the other person's behavior.

Which of the following represents the idea that listening can be self-directed?

A communicator should understand his or her own nonverbal signals.

The storming stage of team development begins when team members start to manage conflict and establish a consensus about how to work together efficiently.

False

Tone of voice is not considered a form of nonverbal communication

False

Understanding the meaning of an email message uses totally different skills than understanding the meaning of a conversation

False

Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S.-based environment.

False

If people make decisions without all needed information, what type of conflict will be the likely result

Faulty assumptions

What is the first step in improving active listening skills?

Focusing attentively on what a speaker says

Research suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is primarily done by people from ________.

Germany

Which of the following statements includes a hedge?`

I may be wrong, but I think that merging the departments might be a good idea

Which of the following would show support and provide encouragement to teammates?

Identify how individual contributions support the larger team effort

What can a meeting organizer do to ensure everyone understands deadlines and agreed-upon actions?

Include a wrap-up as the last item on the agenda.

________ involves analyzing the meaning of what you hear, read, or see to determine its intention.

Interpretation

Which of the following statements is most likely to be true regarding accusatory language?

It focuses negative attention on the person rather than on the issue

How can a team leader help to resolve conflict within the group?

Listen carefully and offer an impartial resolution

When working to create a collaborative working climate, how can a team member encourage participation in decision making?

Listen without criticism or judgment.

Which of the following terms best represents a culture that values punctuality and efficiency

Monochronic culture

A message that is conveyed through something other than words uses what type of communication technique?

Nonverbal

The ability to manage conflict and establish a consensus about communication and accountability usually occurs in which stage of Tuckman's process?

Norming

Genuine requests for information and opinion fall under the category of ________ questions.

authentic

Which type of words or phrases tend to be viewed as exaggerations?

Provocative

Which step in the listening process initiates the next step in the conversation?

Responding

) According to David Novak, Chairman, CEO, and President of Yum Brands, what is the best way to give feedback?

Start by identifying what is being done well.

Which of the following best describes the best use of a Gantt chart?

To establish a timeline and track progress

A collectivist culture puts the needs of the group before individual interests.

True

Biased language suggests prejudice, prejudgment, or disrespect

True

Good teams are results-oriented, meaning the team's success is measured by results, not effort

True

Interpretation involves analyzing the meaning of what you hear, read, or see.

True

Listening is widely considered to be one of the most important communication skills

True

Observing behavior can help you interpret meaning, especially if the behavior is inconsistent with a spoken statement

True

Which of the following will help teams learn collectively, fix issues quickly, and ensure that the best ideas are put into action?

Trying out new strategies and ideas

Which of the following is an example of an affective conflict?

Two colleagues becoming personally annoyed at each other after a contentious meeting

Which of the following best describes a team?

Two or more people with a shared commitment and collaboration towards a common goal

Which of the following is a question that is recommended to ask when analyzing your audience

Why will they be interested in what you are saying?

If you are involved in an affective conflict, you should ________.

address the emotional issues before productively discussing the content of your work

Conflict that is the result of differences in personalities is said to be ________ conflict.

affective

Body language, posture, and gestures ________.

can help you interpret attitude without listening to any words

Paraphrasing to ensure understanding ________.

can help you understand the emotional content behind a statemen

Teams that are typically high performing are likely to experience ________ conflict during the collaboration process

cognitive

) Teams ________.

collaborate in their efforts to achieve a specific common goal

Learned and shared patterns in a group or society is referred to as ________.

culture

Collaboration ________.

ensures buy-in from all parties

The active listening skills used when you listen to the spoken word are ________ when you "listen" to what people say in their writing.

equally useful

Critically reviewing and judging what you hear takes place when ________ communication.

evaluating

Passive listening means ______

focusing attentively on what a speaker says

Within a team, the ________ represent(s) the shared vision of success

goal

Unambiguous language ________.

has only one meaning

Relational conflicts ________.

have caused employees to reduce their commitment to the job

A good interpersonal communicator ________.

invites the audience to respond after concisely making his or her point

When nonverbal signals reinforce your words, ________.

listeners have greater recall

Using a strong and positive tone of voice will _______

make your audience receptive to your ideas

Which type of social media tools can help people brainstorm and get feedback on new ideas?

microblogs

In today's business world, learning about other cultures is ________.

necessary

People who collaborate ________

need to recognize that they may be motivated by different goals

In a high-context culture ________.

people rely on subtle cues

According to Hofstede, cultures with high ________ are formal and hierarchical, and have clear separation between superiors and subordinates.

power distance

Conflicts that arise from people just not getting along, and not working very hard to overcome their differences, are said to be caused by _______

relational issues

Avoiding a conflict instead of addressing it ________.

should not be done if it interferes with productivity

Cultures that rely heavily on rituals, rules, and codes of conduct are high in ________.

uncertainty avoidance

According to Tuckman, teams in the forming stage of development usually have ________.

very little conflict

Which cultural dimension reflects how people deliver, receive, and interpret messages?

Context

Which type of culture puts the good of the group before individual interests?

Collectivist

Which of the following approaches to resolving conflicts is most likely to result in quick solutions, but often leads to relational conflicts?

Compete to win

Which of the following will serve to keep the meeting on track and prevent unproductive tangents?

Assign a timekeeper.

How can a communicator develop communication that focuses on the audience?

By considering barriers that will prevent the audience from listening carefully

Which of the following is one of the most costly problems in a workplace?

Conflict

What type of conflict is the result of differences in understanding content or tasks?

Cognitive

Which of the following terms refers to an oversimplified image or generalization of a group?

Cultural stereotype

What can be done to ensure all group members plan appropriately for a meeting

Distribute an agenda in advance

The team's success is measured by results. Which of the following will help to organize the team to achieve those results?

Effective communication systems

_______ threaten someone's sense of personal identity or self-image.

Ego conflicts

People who have the ability to perceive and understand the emotions of others are said to have what?

Emotional intelligence

Which of the following is an indication of effective leadership skills?

Encouraging positive collaboration

Which of the five dimensions of culture represents the values of a particular culture?

Ethics

Which of the following is one of the categories of active listening skills?

Evaluating

Accusatory language focuses negative attention on the issue rather than on the person.

False

All cultures around the world interpret facial expressions the same way

False

All cultures have the same ethical values.

False

An empathetic listener focuses on the literal content of the communication but not on the emotional content.

False

Asking "What do you think?" at the end of a presentation is not recommended, as it is too simple a question to move the discussion forward

False

Listening comprehension refers to how well you hear what is being said

False

Recent research has shown that job candidates who mirror the interviewer's body language are perceived as offensive

False

When a supervisor has to criticize the work of a subordinate, what type of technique will help the subordinate be more receptive to the information?

Phrasing the comment as positively as possible

In which type of culture is the relationship valued more than punctuality and efficiency?

Polychronic

According to the model first proposed by Tuckman, which of the following occurs during the storming stage of team development?

Team members experience conflict and tension.

Use of which of the following specific types of language is recommended as a strategy for productive communication?

Unambiguous language