Organizational Management Chapter 8

Which selection instrument provides basic information that helps prospective employers make a first cut through candidates?

Applications and résumés

Which employment law prohibits discrimination based on race, sex, color, national origin, and religion?

Civil Rights Act

Which of the following was NOT an accomplishment of the Labor-Management Relations Act?

Creating the National Labor Relations Board

Which training teaches employees the skills needed to work together and help them interact?

Team training

Which of the following statements about personality tests is true?

They are difficult to defend in court.

The three basic employee benefits offered to every employee as required by law include which of the following?

Workers' compensation Unemployment insurance Social Security

The formal assessment of an employee's job performance is known as a performance ______.

appraisal

Reward systems can serve the strategic purpose of ______, motivating, and retaining people.

attracting

The union representative distributes ______ that permit workers to indicate whether they want an election to certify the union.

authorization cards

"Get me the right kind and the right number of people at the right time." This statement refers to the ______.

human resources planning process

It is important to conduct reference checks on potential employees because ______.

it can be unwise to rely solely on the words of the candidates

Labor relations is a system of relations between workers and ______.

management

When giving performance feedback, the manager must be ______ and able to make tough decisions.

objective

Organizations can achieve competitive advantage when they possess or develop resources that are ______.

organized inimitable rare valuable

A ______ interview focuses on hypothetical situations, whereas a behavioral description interview explores what candidates have actually done.

situational

The two types of structured interviews are ______.

situational behavioral description

Under the Equal Pay Act of 1963, equal work means jobs that require equal _____.

skill responsibility effort

Appraisal feedback works best when it is ______.

specific and constructive

During the HR planning stage, HR must forecast demand and also ______.

supply of labor

How many and what types of employees the organization has available to do the work is known as its ______.

supply of labor

In a structured interview, managers ask each applicant ______.

the same standard questions

In contrast to development, which occurs at higher levels in an organization, ______ involves teaching employees how to perform their jobs and helping them acquire the necessary skills and knowledge to be effective.

training

Which of the following people or institutions would a hiring organization contact as part of a reference check?

Former employers Educational institutions

______ training is designed to introduce new employees to the company and familiarize them with policies, procedure, and culture.

Orientation

The staffing function consists of which of the following activities?

Outplacement Recruitment Selection

Which of the following entities are NOT included as sources for performance appraisal information?

Owners

The three stages in the HR planning process include which of the following?

Programming Planning Evaluating

Jehlani is at a job interview for a teaching position. She is asked how she would respond if a student misbehaves in class by throwing objects at other students then overturning his desk. Which type of interview is this?

Situational

Samar is conducting an interview with a job candidate. She asks some questions based on information provided in the cover letter, and she asks the interviewee to tell her about a difficult work situation and how the candidate resolved it. Which of the following best describes the type of interview Samar is conducting?

Structured and unstructured

Which of the following statements are true about job applications and résumés?

Their appearance and the accuracy of their information are important. Spelling mistakes can lead to immediate disqualification. They typically include educational background and work experience.

Which of the following are reasons that structured interviews may be a better predictor of job reliance than unstructured interviews?

They are more likely to be free of bias and stereotypes. They are based on job analysis for the position.

Jorge works for a large insurance company. He recently found out that the company is restructuring and laying off nearly 1,000 employees from all levels of the organization. Jorge's company is ______.

downsizing

A(n) ______ strike occurs when workers go on strike to compel management to agree with their terms.

economic

Recruiting may be ______.

either internal or external

Lashawn is a manager. He meets with one of his employees, Garrett, to talk about how Garrett has been doing in his job. Lashawn is conducting a(n) ______.

performance appraisal

The first stage of the human resource planning process is ______.

planning

In situational interviews, job candidates are ______.

presented with possible job scenarios and asked how they would handle them

An organization might engage in ______ to increase the pool of candidates for a job.

recruitment

The 1964 Civil Rights Act prohibits discrimination in employment based on ______.

religion race sex national origin color

Choosing from among qualified applicants to hire is known as ______.

selection

Commonly used personality tests measure traits such as ______.

sociability extraversion conscientiousness

Once human resources planning is completed, human resources managers can focus on _____ the organization.

staffing

A benefit given to managers to align their interests with those of the company's owner is called ______.

stock options

The fastest-growing part of executive compensation comes from ______.

stock options

When managers ask all of the job applicants the same set of standard questions in an interview, this is an example of a(n) ______ interview.

structured

If a hiring manager wished to compare how different job candidates respond to the same question, the manager should use a(n) ______.

structured interview

The effort to form a union begins when a(n) ______ describes to workers the benefits they may receive by joining.

union representative

In a(n) ______ interview, the interviewer asks different interviewees different questions.

unstructured

Akbar is being interviewed for a job. The interviewer asks Akbar for additional details regarding the skills and experiences he mentioned in his cover letter. This type of interview is likely a(n) ______.

unstructured interview

Which of the following refers to teaching lower-level employees how to perform their jobs?

Training

A performance appraisal focuses on which of the following basic categories?

Traits Behaviors Results

______ interviews help the interviewer establish rapport, but they may not give insight into the candidate's qualifications.

Unstructured

The function of selection is to ______.

decide whom to hire

Alessia works in human resources. She and her team are looking over organizational plans and determining the number of labor-hours it will take to run the company's new factory. Alessia and her team are working on a(n) ______.

demand forecast

One difficult part of human resources planning is trying to determine how many and what type of people are needed in an organization. This is known as a(n) ______.

demand forecast

Which law prohibits unequal pay for men and women who perform equal work?

Equal Pay Act of 1963

True or false: Reward systems can serve the strategic purposes of planning, selecting, and recruiting people.

False

Two critical issues related to the testing methods used in the selection of employees are ______.

validity reliability

A ______ might be included as part of a background check for jobs involving driving.

vehicle record check

______ refers to laying off large numbers of managerial and other employees.

Downsizing

______ involves teaching managers and professional employees broader skills needed for their present and future jobs.

Development

The Labor-Management Relations Act, also known as the Taft-Hartley Act, accomplished several things, including which of the following?

Defining unfair labor practices by unions Protecting employers' free-speech rights Permitting workers to reject a union as their representative

In the United States, management and unions engage in the negotiation of an agreement for which of the following?

Benefits Wages Working hours Working conditions

______ is a strategic activity that includes meeting an organization's staffing needs.

Human resource planning

Which of the following is most heavily involved when a company tries to compete through its people?

Human resources management

______ focuses on activities that attract, develop, and motivate people at work.

Human resources management

What is the most common type of incentive system that consists of an objective standard against which a work performance is compared?

Individual incentive plans

Which of the following compares an employee's job performance against an objective standard, and the employee's pay is contingent upon performance?

Individual incentive plans

Which of the following statements about human resources management are true?

It focuses on motivating employees. It involves developing personnel.

Which type of organization is seeing the balance of power in the workplace shift away from management toward employees?

Knowledge-based companies

Which of the following is a system of relations between workers and management?

Labor relations

Which of the following is the traditional source of performance appraisal information?

Managers

Which of the following requires employers to maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections?

OSHA