Organizational psych chapter 5 (Productive & Counterproductive Work Behaviors)

Which of these is considered an objective metric for measuring performance? A) Absenteeism B) Simulations/work sample C) Written and Oral Communication D) Facilitating Peer and Team Performance

A) Absenteeism

Which type of OCB is characterized by helping and mentoring colleagues? A) Altruism B) Civic Virtue C) Courtesy D) Sportsmanship

A) Altruism

How should we view job performance? A) As a combination of actions or behaviors and the resulting outcomes B) Solely based on the outcomes or results achieved C) By the effort put in by the employees, regardless of the results D) Through the financial gains of the organization

A) As a combination of actions or behaviors and the resulting outcomes

What are considered major antecedents of job performance? A) General Mental Ability (GMA), Job Experience, Conscientiousness B) Education, Training, and Skills C) Motivation, Effort, and Persistence D) Work Environment, Management, and Job Design

A) General Mental Ability (GMA), Job Experience, Conscientiousness

Which of the following is NOT shown as a direct antecedent to job performance in the image? A) Job Satisfaction B) General Mental Ability (GMA) C) Job Experience D) Conscientiousness

A) Job Satisfaction

What does Campbell's (1990) Model of Job Performance categorize as "In-Role"? A) Job-Specific Task Proficiency and Non Job-Specific Task Proficiency B) Written and Oral Communication C) Facilitating Peer and Team Performance D) Management / Administration

A) Job-Specific Task Proficiency and Non Job-Specific Task Proficiency

Which of the following elements is directly connected to 'Performance'? A) Knowledge B) Experience C) Conscientiousness D) Training

A) Knowledge

Which of the following is a personal characteristic that leads to OCB? A) Personality B) Job experience C) Education level D) Work hours

A) Personality

Courtesy, as depicted in the diagram, refers to: A) Preventing problems through considerate behavior towards others. B) Being polite and well-mannered at all times. C) Greeting everyone in the office every morning. D) Following etiquette at official events.

A) Preventing problems through considerate behavior towards others.

Which of the following is an example of Workplace Incivility? A) Speaking with a condescending tone B) Physical violence C) Organizing team-building activities D) Complying with workplace regulations

A) Speaking with a condescending tone

What are some measurement approaches for job performance listed? A) Subjective ratings and objective metrics B) Job satisfaction surveys C) Customer feedback only D) Financial reports

A) Subjective ratings and objective metrics

What does Theft in the workplace include? A) Taking company property such as cash, supplies, and food. B) Working overtime to complete projects. C) Borrowing office supplies for home use with the intention of returning them. D) Reporting accurate numbers on expense reports.

A) Taking company property such as cash, supplies, and food.

why is it important to consider each source in performance measurement? A) To ensure fairness in the appraisal process B) Because each source provides a different perspective C) To comply with industry standards D) To make the process more complex and thorough

B) Because each source provides a different perspective

What aspect of job performance is distinguished from outcomes? A) Employee satisfaction B) Behavior C) Time management D) Skills development

B) Behavior

What is Counterproductive Work Behavior (CWB)? A) Positive actions to improve the workplace. B) Behaviors intended to harm other employees or the organization. C) Standard operating procedures in a workplace. D) The outcome of high job satisfaction.

B) Behaviors intended to harm other employees or the organization.

Civic Virtue in the context of OCB most likely means: A) Participating in political activities. B) Being involved responsibly in the political life of the organization. C) Volunteering for community service. D) Exercising rights to vote in national elections.

B) Being involved responsibly in the political life of the organization.

Which of the following is NOT listed as an example of CWB? A) Withholding effort (social loafing) B) Constructive feedback C) Theft D) Violence

B) Constructive feedback

What does CWB stand for? A) Continuous Work Benefit B) Counterproductive Work Behavior C) Corporate Welfare Benchmark D) Community Work Board

B) Counterproductive Work Behavior

Organizational Citizenship Behavior can be directed towards: A) Customers and clients exclusively B) Coworkers/supervisors (OCB-I) and the organization (OCB-O) C) Government regulations D) Personal development only

B) Coworkers/supervisors (OCB-I) and the organization (OCB-O)

What is the initial factor in the Stressor-Emotion Model of Counterproductive Work Behavior? A) Positive Emotion B) Environmental Stressor C) CWB D) Perceived Control

B) Environmental Stressor

what directly influences 'Perceived Stressor'? A) Appraisal B) Environmental Stressor C) Negative Emotion D) CWB

B) Environmental Stressor

How is "Written and Oral Communication" categorized in Campbell's model for a server? A) In-Role B) Extra-Role C) Neither In-Role nor Extra-Role D) Management/Administration

B) Extra-Role

What does GMA stand for? A) General Managerial Ability B) General Mental Ability C) Graduate Management Admission D) General Market Analysis

B) General Mental Ability

What does GMA stand for? A) General Managerial Activity B) General Mental Ability C) General Market Analysis D) Graduated Measures of Ability

B) General Mental Ability

Campbell's model distinguishes job performance based on what criteria? A) Technical and Nontechnical aspects B) In-Role and Extra-Role behaviors C) Individual and Team contributions D) Entry-level and Senior-level positions

B) In-Role and Extra-Role behaviors

What does "Change over time" imply in the context of performance measurement? A) Performance metrics should be updated annually B) Individual performance can improve or decline over time C) Job roles do not change over time D) Training has no impact on performance

B) Individual performance can improve or decline over time

Which of the following is true about OCB? A) It is always part of an employee's formal performance evaluation B) It is an optional behavior that supports coworkers and the organization C) It is a behavior only practiced by management D) It refers to following the company's code of conduct strictly

B) It is an optional behavior that supports coworkers and the organization

How is 'Perceived Control' linked to Counterproductive Work Behavior according to the model? A) It has a direct positive effect on CWB. B) It mitigates the impact of Negative Emotion on CWB. C) It is unrelated to CWB. D) It increases the intensity of Environmental Stressors.

B) It mitigates the impact of Negative Emotion on CWB.

Which of the following is a cause of Organizational Citizenship Behavior (OCB)? A) Financial incentives B) Job Attitudes C) Market competition D) Technological advancements

B) Job Attitudes

How is Workplace Incivility characterized? A) High-intensity deviant behavior with clear intent to harm. B) Low-intensity deviant behavior with ambiguous intent to harm. C) Any behavior that leads to improved performance. D) Behaviors that are always illegal.

B) Low-intensity deviant behavior with ambiguous intent to harm.

Sportsmanship, as a type of OCB, is best described as: A) Playing sports with colleagues after work. B) Maintaining a positive attitude even when things don't go well. C) Competing for promotions fairly. D) Watching sports as a team-building activity.

B) Maintaining a positive attitude even when things don't go well.

What does OCB stand for in an organizational context? A) Official Company Business B) Organizational Citizenship Behavior C) Operational Corporate Benchmark D) Organizational Cultural Beliefs

B) Organizational Citizenship Behavior

What does OCB stand for? A) Operational Control Base B) Organizational Citizenship Behavior C) Official City Business D) Operational Civic Bureaucracy

B) Organizational Citizenship Behavior

What is associated with lower levels of job stressors? A) Increased absenteeism B) Organizational Citizenship Behavior C) Decreased productivity D) High staff turnover

B) Organizational Citizenship Behavior

What characterizes Workplace Bullying? A) Occasional disagreements between colleagues. B) Persistent, offensive behavior or unfair actions. C) Constructive feedback from supervisors. D) Casual jokes among team members.

B) Persistent, offensive behavior or unfair actions.

What would be considered a Non Job-Specific Task Proficiency for a server according to the model? A) Upselling B) Pouring soup in a bowl, preparing salad, keeping restaurant tidy C) Helping other servers and staff D) Talking with kitchen staff

B) Pouring soup in a bowl, preparing salad, keeping restaurant tidy

What is an example of time theft? A) Arriving at work on time. B) Taking long breaks without approval. C) Working through lunch hours without breaks. D) Staying late to finish work.

B) Taking long breaks without approval.

What is the main focus of job performance? A) The salary of employees B) The behaviors employees engage in at work C) The leisure activities of employees D) The number of hours worked by employees

B) The behaviors employees engage in at work

What does 'productivity' refer to? A) The total revenue generated by an employee B) The cost of achieving performance result C) The number of tasks completed by an employee D) The quality of work produced by an employee

B) The cost of achieving performance result

What is controversial about CWB? A) The level of harm it causes. B) The intention behind the behaviors. C) The type of behaviors that qualify as CWB. D) The person committing the behaviors.

B) The intention behind the behaviors.

What is depicted by the "Learning Curve" in the image? A) The correlation between age and performance. B) The progression of performance over time with different phases such as Anxiety, Information Overload, and Knowledge Formation. C) The decline in performance after a certain age. D) The financial investment in performance.

B) The progression of performance over time with different phases such as Anxiety, Information Overload, and Knowledge Formation

What is the rationale provided for job experience as an antecedent of job performance? A) It is not as important as General Mental Ability (GMA). B) Those with more relevant job experience perform better than those with little or no job experience. C) Job experience is less influential than Conscientiousness. D) There is no proven link between job experience and performance.

B) Those with more relevant job experience perform better than those with little or no job experience.

What is a challenge in measuring performance? A) Distinguishing between in-role and extra-role performance B) Typical versus maximum performance C) Defining job-specific tasks D) Ensuring that performance remains constant

B) Typical versus maximum performance

What is a challenge in measuring job performance? A) Determining the cost of training B) Typical vs. maximum performance C) Employee tenure D) Technology integration

B) Typical vs. maximum performance

what is a challenge in measuring performance? A) Determining the best time for performance reviews B) Understanding the difference between typical and maximum performance C) Finding qualified personnel to conduct performance tests D) Deciding on the appropriate rewards for performance outcomes

B) Understanding the difference between typical and maximum performance

Which of the following is an example of Counterproductive Work Behavior? A) Arriving early to work B) Workplace Incivility C) Team-building activities D) Participating in voluntary training

B) Workplace Incivility

What feelings does Workplace Bullying evoke in the victim? A) Motivation and enthusiasm. B) Confidence and self-assurance. C) Abused, humiliated, or vulnerable. D) Excitement and job satisfaction.

C) Abused, humiliated, or vulnerable.

Workplace Bullying often involves which of the following? A) Fair and equal treatment of all employees. B) Legal and ethical behavior toward coworkers. C) Actions directed at another individual causing distress. D) Professional development opportunities.

C) Actions directed at another individual causing distress.

In the context of job performance, how might 'Conscientiousness' impact an individual's work? A) By influencing their ability to learn new skills B) By affecting their social interactions in the workplace C) By determining their level of effort and reliability D) By changing their capacity to adapt to new technologies

C) By determining their level of effort and reliability

what does 'Negative Emotion' lead to? A) Perceived Stressor B) Environmental Stressor C) CWB D) Appraisal

C) CWB

what can influence the perspective of job performance measurement? A) The industry standard B) The time of year C) Each source D) The job description

C) Each source

Which of the following best describes Organizational Citizenship Behavior? A) Behaviors required by job descriptions B) Actions that are formally mandated by the organization C) Employee behaviors that exceed job requirements to improve the organization D) Duties that are compensated with bonuses

C) Employee behaviors that exceed job requirements to improve the organization

how does job experience lead to better job performance? A) Through increased Conscientiousness B) By improving General Mental Ability (GMA) C) Experience translates into knowledge, which then leads to performance. D) Job experience is directly proportional to job performance.

C) Experience translates into knowledge, which then leads to performance.

which of the following is NOT mentioned as a cause of OCB? A) Personality B) Leadership C) Financial stability D) Interpersonal Relationship

C) Financial stability

What is listed as a consequence of OCB at the individual level? A) Lower salary increments B) Increased personal stress C) Higher supervisor-rated performance D) Decreased job security

C) Higher supervisor-rated performance

What role does 'Appraisal' play in this model? A) It leads to CWB. B) It directly causes Negative Emotion. C) It contributes to the perception of stressors. D) It has no role in this model.

C) It contributes to the perception of stressors.

What is the significance of "Facilitating Peer and Team Performance" in Campbell's model? A) It is a job-specific technical skill. B) It is a fundamental part of job-specific task proficiency. C) It is an extra-role behavior that goes beyond individual tasks. D) It is unrelated to job performance.

C) It is an extra-role behavior that goes beyond individual tasks.

what is considered the point of highest achievement in the Learning Curve? A) Anxiety B) Information Overload C) Optimal Performance D) Growth

C) Optimal Performance

Which of the following personality traits is NOT included in the model that affects Counterproductive Work Behavior? A) Trait Anger B) Trait Anxiety C) Optimism D) Narcissism

C) Optimism

what are the outcomes of job performance called? A) Efficiency B) Productivity C) Result D) Performance

C) Result

What does email incivility include? A) Sending too many emails. B) Using official communication email for. C) Rude messages and ignored requests made via email. D) Emailing outside of work hours.

C) Rude messages and ignored requests made via email.

What kind of behavior is 'Withdrawing effort' also known as? A) Entrepreneurship B) Proactivity C) Social loafing D) Networking

C) Social loafing

What are the two types of performance measurements mentioned in the image? A) Subjective ratings and job knowledge test B) Simulations/work sample and objective metrics C) Subjective ratings and objective metrics D) Job knowledge test and simulations/work sample

C) Subjective ratings and objective metrics

What types of measurement approaches are used for job performance? A) Subjective ratings and job knowledge test B) Objective metrics and simulations/work sample C) Subjective ratings and objective metrics D) Job knowledge test and simulations/work sample

C) Subjective ratings and objective metrics

According to the model, which of these is considered an "Extra-Role" behavior? A) Job-Specific Task Proficiency B) Demonstrating Effort C) Supervision / Leadership D) Non Job-Specific Task Proficiency

C) Supervision / Leadership

In Campbell's (1990) Model, what is an example of Job-Specific Task Proficiency for a server? A) Teaching new servers rules and procedures B) Checking beverage inventory C) Taking orders and getting food orders correct D) Maintaining personal hygiene

C) Taking orders and getting food orders correct

What is the controversy mentioned in regarding CWBs? A) Whether they are effective B) The legality of the behaviors C) The intention aspect D) The methods of measuring them

C) The intention aspect

What is the intention behind volitional behaviors in the context of CWB? A) To improve work efficiency B) To comply with work regulations C) To harm other employees or the organization D) To encourage team collaboration

C) To harm other employees or the organization

Which of the following is an example of individual-focused CWB? A) Sabotage B) Theft C) Drug abuse D) All of the above

D) All of the above

Which of the following falls under Extra-Role behaviors for a server? A) Job-Specific Task Proficiency B) Demonstrating effort through "Upsell" C) Facilitating Peer and Team Performance D) Both B and C

D) Both B and C

CWB can target: A) Only individuals within the organization B) Only the organization itself C) Neither the organization nor its individuals D) Both individuals and the organization

D) Both individuals and the organization

What type of OCB involves going well beyond the minimum requirements of the job? A) Courtesy B) Altruism C) Sportsmanship D) Conscientiousness

D) Conscientiousness

What type of job performance does "Written and Oral Communication" fall under? A) Technical Aspects of Jobs B) Nontechnical but Still Job-Relevant C) In-Role D) Extra-Role

D) Extra-Role

OCB is not: A) Formally mandated B) Beneficial to the organization C) Voluntary D) Part of the job description

D) Part of the job description

What does "Supervision / Leadership" involve in the context of this server example? A) Delivering good customer service B) Upselling and learning the menu C) Taking orders and getting them correct D) Teaching new servers rules and procedures

D) Teaching new servers rules and procedures