ORGB Ch. 13

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What is ineffective techniques for dealing with conflict?

-Nonaction -Secrecy -Administrative Orbiting -Due Process Nonaction -Character Assasination

What are effective techniques for dealing with conflict?

-Superordinate Goals -Expanding Resources -Changing Personnel -Changing Structure -Confronting and Negotiating

What is rationalization?

A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it

What is functional conflict?

A healthy, constructive disagreement between two or more people

What is negotiation?

A joint process of finding a mutually acceptable solution to a complex conflict

What is negativism?

A person responds with pessimism to any attempt at solving a problem

What is interrole conflict?

A person's experience of conflict among the multiple roles in his/her life

What is character assasination?

An attempt to label or discredit an opponent

What is compensation?

An individual attempts to make up for a negative situation by devoting himself/herself to another pursuit with increased vigor

What is Displacement?

An individual directs his or her anger toward someone who is not the source of the conflict

What is fixation?

An individual keeps up a dysfunctional behavior that obviously will not solve the conflict

What is identification?

An individual patterns his or her behavior after another's

What is dysfunctional conflict?

An unhealthy, destructive disagreement between two or more people

What is conflict?

Any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition between 2 or more parties

What is collaborating?

Arriving at a solution agreeable to all through open and thorough discussion

What is secrecy?

Attempting to hide a conflict or an issue that has the potential to create conflict, only creates suspicion

What is accomodating?

Concern that the other party's goals be met but relatively unconcerned with getting own way

What is intergroup conflict?

Conflict that occurs between groups or teams in an organization

What is interpersonal conflict?

Conflict that occurs between two or more individuals

What is interorganizational conflict?

Conflict that occurs between two or more organizations

What is Person-role conflict?

Conflict that occurs when an individual is expected to perform behaviors in a certain role that conflict with his/her personal values

What is Intrarole conflict?

Conflict that occurs within a single role, when a person receives conflicting messages from role senders about how to perform a certain role

What is intrapersonal conflict?

Conflict that occurs within an individual

What is intragroup conflict?

Conflict that occurs within groups or teams

What is administrative orbiting?

Delaying action to consume time by telling the people involved with the problem that the boss is working on it

What is avoiding?

Deliberate decision to take no action on a conflict or to stay of a conflict

What is Interdependence in regards to structural factors of conflict?

Depending on individuals of groups to accomplish goals

What is nonaction?

Doing nothing in hopes that the conflict will disappear

What is compromising?

Each party gives up something to reach a solution

What is conversion?

Emotional conflicts are expressed in physical symptoms

What is Flight/Withdrawl?

Entails physically escaping a conflict (flight) or psychologically escaping (withdrawl)

How to diagnose a conflict

Examine the issue, context, and other parties

What is integrative negotiation?

Focuses on the merits of the issues and seeks a win-win solution

How do Authority Relationships affect conflict?

Having a boss that has authority over you, makes the employee uncomfortable with that kind of relationship

How do Goal Differences affect conflict?

Having different goals that incompatable

How do Common Resources affect conflict?

Having to share resources when the resource becomes scarce

What do, conflict management skills predict?

Managerial success

What is Specialization in regards to structural factors of conflict?

People have little awareness of the tasks that other employees perform.

What is due process nonaction?

Procedure set up to address conflicts that is so costly, time consuming or personally risky that no one will use it

What is fantasy?

Provides an escape from conflict through daydreaming

What is competing?

Satisfying own interests; willing to do so at other party's expense

What are superordinate goals?

The goal is more important to both parties in a conflict that the individual group goals

What is distributive bargaining?

The goals of the parties are in conflict, and each party seeks to maximize its resources

What is Emotional Intelligence?

The power to control one's emotions and perceive emotions in others to inorder to adapt to change and mange adversity

How do Status Inconsistencies affect conflict?

Treating employees differently

What is Jurisdictional Ambiguity?

Unclear lines of responsibility within an organization


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