ORGB Ch. 13
What is ineffective techniques for dealing with conflict?
-Nonaction -Secrecy -Administrative Orbiting -Due Process Nonaction -Character Assasination
What are effective techniques for dealing with conflict?
-Superordinate Goals -Expanding Resources -Changing Personnel -Changing Structure -Confronting and Negotiating
What is rationalization?
A compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it
What is functional conflict?
A healthy, constructive disagreement between two or more people
What is negotiation?
A joint process of finding a mutually acceptable solution to a complex conflict
What is negativism?
A person responds with pessimism to any attempt at solving a problem
What is interrole conflict?
A person's experience of conflict among the multiple roles in his/her life
What is character assasination?
An attempt to label or discredit an opponent
What is compensation?
An individual attempts to make up for a negative situation by devoting himself/herself to another pursuit with increased vigor
What is Displacement?
An individual directs his or her anger toward someone who is not the source of the conflict
What is fixation?
An individual keeps up a dysfunctional behavior that obviously will not solve the conflict
What is identification?
An individual patterns his or her behavior after another's
What is dysfunctional conflict?
An unhealthy, destructive disagreement between two or more people
What is conflict?
Any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition between 2 or more parties
What is collaborating?
Arriving at a solution agreeable to all through open and thorough discussion
What is secrecy?
Attempting to hide a conflict or an issue that has the potential to create conflict, only creates suspicion
What is accomodating?
Concern that the other party's goals be met but relatively unconcerned with getting own way
What is intergroup conflict?
Conflict that occurs between groups or teams in an organization
What is interpersonal conflict?
Conflict that occurs between two or more individuals
What is interorganizational conflict?
Conflict that occurs between two or more organizations
What is Person-role conflict?
Conflict that occurs when an individual is expected to perform behaviors in a certain role that conflict with his/her personal values
What is Intrarole conflict?
Conflict that occurs within a single role, when a person receives conflicting messages from role senders about how to perform a certain role
What is intrapersonal conflict?
Conflict that occurs within an individual
What is intragroup conflict?
Conflict that occurs within groups or teams
What is administrative orbiting?
Delaying action to consume time by telling the people involved with the problem that the boss is working on it
What is avoiding?
Deliberate decision to take no action on a conflict or to stay of a conflict
What is Interdependence in regards to structural factors of conflict?
Depending on individuals of groups to accomplish goals
What is nonaction?
Doing nothing in hopes that the conflict will disappear
What is compromising?
Each party gives up something to reach a solution
What is conversion?
Emotional conflicts are expressed in physical symptoms
What is Flight/Withdrawl?
Entails physically escaping a conflict (flight) or psychologically escaping (withdrawl)
How to diagnose a conflict
Examine the issue, context, and other parties
What is integrative negotiation?
Focuses on the merits of the issues and seeks a win-win solution
How do Authority Relationships affect conflict?
Having a boss that has authority over you, makes the employee uncomfortable with that kind of relationship
How do Goal Differences affect conflict?
Having different goals that incompatable
How do Common Resources affect conflict?
Having to share resources when the resource becomes scarce
What do, conflict management skills predict?
Managerial success
What is Specialization in regards to structural factors of conflict?
People have little awareness of the tasks that other employees perform.
What is due process nonaction?
Procedure set up to address conflicts that is so costly, time consuming or personally risky that no one will use it
What is fantasy?
Provides an escape from conflict through daydreaming
What is competing?
Satisfying own interests; willing to do so at other party's expense
What are superordinate goals?
The goal is more important to both parties in a conflict that the individual group goals
What is distributive bargaining?
The goals of the parties are in conflict, and each party seeks to maximize its resources
What is Emotional Intelligence?
The power to control one's emotions and perceive emotions in others to inorder to adapt to change and mange adversity
How do Status Inconsistencies affect conflict?
Treating employees differently
What is Jurisdictional Ambiguity?
Unclear lines of responsibility within an organization
