OTB Test 3 Review

Group performance

The Michigan studies on leadership sought to determine the pattern of leadership behaviors that are likely to result in effective:

Sender

The __________ refers to an individual, group, or organization that is interested in conveying a particular message to another party.

High

The collaborating strategy entails a ____________ concern for one's own interests and a high concern for the interests of the other party.

Information pull

The internet allows people to access only the information they want, a broadcast technique called ___________.

Low-context

In a ___________ culture, people rely on the words themselves to carry meaning.

Together into the abyss

In the ________ stage of Glasl's model of conflict escalation, extermination of the opponent at the price of self-extermination is considered acceptable.

Debate

In the ___________ stage of Glasl's model of conflict escalation, each side's opinion becomes polarized and emotions rise.

Property

Leadership as a ______________ refers to a set of characters attributed to those who are perceived to use non-coercive influence successfully.

Ombudsman

What is the term for someone who investigates complaints and mediates fair settlements between aggrieved parties?

Intranet

What term refers to a website stored on a computer that is connected to other company computers by an internal network?

Personal focus

A communication medium that allows the speaker to express emotions and social cues is said to have a high ________________.

Very favorable

According to the LPC theory, a situation that has low position power, high task structure, and good leader-member relations is:

Least preferred coworker scale

According to the LPC theory, the degree of task or relationship motivation is measured by the:

Task structure

According to the LPC theory, what factor is identified as the second most important element when determining the favorable ness of a workplace situation?

Leader position power

According to the LPC theory, what factor is the third most important element when determining the favorable ness of a workplace situation?

1,9

According to the leadership grid, a manager who is not concerned about production but exhibits high concern for people would be a _______________ manager on the grid.

Participative

According to the path-goal theory, a ____________ leader consults with subordinates about issues and takes their suggestions into account before making a decision.

Supportive

According to the path-goal theory, a leader who is friendly and shows concern for subordinate's status and needs is exhibiting _____________ leadership.

Retaliation

Acts of vengeance fall under which category of ineffective conflict resolution behaviors?

Process conflict

The management department plans to grow based on several agreed-upon goals, but department members can't seem to agree on how the goals will actually be achieved. The management department is experiencing:

Channel

The medium used to send information is called the ___________.

Accomodating

Which conflict resolution strategy embodies an "I lose, you win" mindset?

None of these are correct

Which of the following is an effective conflict resolution behavior? - winning at all costs - displaying anger -avoiding the conflict -demeaning the other party -none of these

Reciprocal interdependence

Which of the following types of task interdependence requires constant communication and mutual adjustment for task completion?

Organizations need both leadership and management if they are to be effective.

Which statement best describes research finding about the role of leadership?

Oral

______ communication takes place informally, such as during task activities and throughout meetings.

Constructive

_________ conflict balances interest of both parties to maximize mutual gains and the attainment of mutual goals.

Information

__________ conflict occurs when people are misinformed or interpret things differently.

Upward

_____________ communication occurs when lower-level employees communicate to those at higher levels in the organization.

Downward

______________ communication typically consists of messages about how to do a job, performance goals, the firms's policies, and how the company is performing