PGM Facility Management

Where should scoring area be for regional or section championship?

By the 18th hole.

Difference between species and cultivar?

Cultivar is something produced in a lab, species natural

When locating a hole, what is the USGA recommended minimum distance from the edge of the putting green?

4 paces from the edge of fringe.

Responsible, involved, and helped are effective action words to create a power statement.

False

T/F A provisional ball can be played for a ball that may be lost within a penalty area.

False, a provisional ball can only be used on out of bounds, or lost outside a penalty area.

T/F A practice swing that strikes the ball is counted as a stroke.

False, a stroke is not made if the player accidentally strikes ball when practice swinging.

An opponent who defects a ball is considered an outside influence

False, another player is not considered an outside influence.

Conventional floor fixtures include items such as cabinets and armories

False, cabinets and armories are not even mentioned in the mannuals.

T/F Clay soils tend to be alkaline.

False, clay soil tends to be more acidic.

Destination areas are positioned to take advantage of high traffic corridors.

False, destination areas are at the back of the stores for high value items, such as club fitting.

A resume should begin with listing education first and then work experience.

False, work exp. first

T/F A player who voluntarily checks his down swing before the clubhead strikes the ball is still deemed to have taken a stroke.

False if he voluntarily stops it there is no stroke on the ball

T/F Increasing merchandise sales in the golf shop is an example of a SMART goal.

False it is not specific or time-oriented.

Loose impediments lying out of bounds may be removed without penalty

False, it is out of bounds

According to the golf car fleet module, who oversees overall administration of the fleet concession?

Fleet manager

Where would one find details related to the preparation requirements for facility staff?

Fleet operations mannual

A player putts a 6 footer and taps it against before it stops rolling. What is the ruling?

General penalty, stroke counts

How is the honor determined before the start of a match play event?

It is decided by the order of draw set by the committee or by a random method

What is the best way to foster customer loyalty?

Moment of truth. When a customer realizes how they are SUPPOSED to be treated at the golf facility.

You are in the process of completing a business plan for the golf shop. Initial forecasts of sales, expenses, and profit have been made. Past data has been analyzed and important inside and outside factors have been identified. What is the next step to be taken towards completing the plan?

Monitor performance.

What determines how well nutrients and water are retained in the soil?

The soil texture

What is the consequence of having soil that is too acidic or too alkaline?

They tend nutrients from the plant.

T/F Proactive planning is one of the anticipated outcomes of strategic business planning.

True

T/F Regardless of the scope of the event, the review should be as detailed as possible.

True

T/F The margins of a penalty area extend vertically upwards and downwards

True

Facilities with higher budgets and more staffing will select different grasses than those with smaller budgets.

True, there are some more expensive types of grass

Transition zone facilities are more likely to rely on over seeding

True, they plant cold season grass over warm season.

Grasses with stolons and rhizomes are best for filling divots.

True, they produce new plants

T/F The post tournament review might be analyzed to determine future groupings.

True, this can help with pace of play and other characteristics.

T/F Moment of truth occurs each time facility employees come into contact with customers.

True, a moment of truth is for the customer, not employee

T/F A fleet rotation program will result in equal use and fewer golf car breakdowns.

True, each car gets used equal times instead of some getting ran more than others.

The water retention program prosperities of loam depend on the amount of organic matter it contains

True, it contains roughly equal portions of sand, silt, clay and organic material.

What are the 5 phases of the PGA business planning model?

1. define the business 2. asses the current state of the business 3. develop business goals, objectives, and strategies 4. prepare financial forecasts and budgets 5. monitor performance

What is thr suggested distance between floor fixtures?

3 feet

What is an example of a satellite control system capability?

A GPS system would limit the car in certain areas.

What must every professional understand about evaluation?

A continuous process, and crucial to career advancements.

Which grass species is commonly used for over seeding dormant warm season grasses?

Annual or perennial ryegrass

Why might annual ryegrass be elected to over seed?

Because it is a cool season grass and dies out as temp goes up.

What would be an anticipated benefit of documenting the facility golf car safety program?

Better for insurance rates/premiums and protection from liabilities.

How should golf cars be staged when using a 2 tee start?

By hole assignment

Difference between core industry segment and an enabled industry segment

Core segments produce goods and services to be used to play and operate facilities. Enabled segments produce other economic activities, like construction or residential.

Packaged golf course turf grass fertilizers contain what combinations of macronutrients

Nitrogen, potassium, phosphorous in fertilizer

What are the parts of a grass plant's shoot?

Shoot includes the stem/culm, the leaves, and tiny flowers/seed heads.

What should be the base line reference for evaluating tournament performance?

Should be based on the facility's goals for all of their tournaments, as well as for the specific event

Detailed policies and procedures lie at the heart of which one of the three elements necessary to support the delivery of superior customer service.

Systems

What is the primary product of the golf business according to the customer relations module?

The PGA experience

Where is the turf grass growing point located?

The base of the crown, as long as stays alive it will continue producing shoots.

Primary purpose of a promotional table

ideal for large quantities of markdown merchandise or special promotions

A ball is deemed lost if a player has put another ball into play.

False

Sand on the fairway is a loose impediment

False

Sand on the green is a loose impediment

False

Consulting your attorney is the best option for formulating golf car safety policies and proceadures?

False, form a safety committee

Scorecards are required in tournament play regardless of format.

False, in match play they are not

The rectangular rack is designed to show large quantities of hanging merchandise in a single style.

False, it is best for a wide variety of hanging merchandise

An interactive "moment of truth" opportunity occurs when a customers bag has been incorrectly tagged at the bag drop.

False, moment of truths are interactions

T/F A provisional ball can be played when the original ball may be lost in a penalty area.

False, only in OB

T/F Assessing the current state of business is the most significant advantage of strategic business planning.

False, the most significant advantage is it provides a long term vision.

T/F Nutrient availability to turf grass is optimal when the soil pH is 5.5 or below

False, the optimal pH is 6.0 to 6.5.

Soil pH is a measure expressing the water retention coefficient of a soil sample.

False, the pH is measured for alkaline or acidity

Hydrodgen, oxygen, and nitrogen are the 3 primary nutrients for plant growth.

False, the three nutrients needed is carbon, hydrogen, and oxygens

T/F A player who uses two caddies shall be disqualified even if he uses only one at any one time.

False, there would be a penalty stroke for every stroke using more than one caddy.

Warm season grasses will die out in temperatures below 50 degrees F

False, they go dormant

t/f A clear policy on how to handle customers who arrive late for a tee time is an example of a procedure to be followed in a routine situation.

False, this is a challenging situation and every situation is different

T/F Heavy clay soil has the advantage of resisting compaction problems in heavy traffic areas.

False, too much clay becomes compacted and saturated with water, leaving no room for oxygen.

Wall fixtures offer the last display flexibility.

False, wall fixtures usually go on slat walls, which can be a very effective method

T/F A golf car fleet programs benefits the golf professional because it eliminates the need of a caddie program.

False, you can still run a caddie program.

Why should drivers be informed of the facility restrictions that limit where golf cars can be driven?

For their safety, safety of others, and condition of course

What is the proper provision for delivering emergency first aid to participants in a large event?

Hire a local physician or medical safety consultant

Characteristics of clay soil

Holds nutrients and water better than sandy soils, but can be too dense and retain too much water.

What is the first activity for organizing staff?

Identify the needed positions then find people to fill said positions

During a rain storm a player sprays water repellant on his golf ball. Ruling?

If he makes a stroke on it he is disqualified.

What staffing needs to be anticipated when a concession plans to increase its fleet size from 50 to 75 cars and continue maintaining the fleet without a maintenance contract?

If they don't have a maintenance contract, it means the course is providing their own maintenance. They might want to bring on a new worker.

What are black stakes?

Immovable obstruction

What is provided in the Strategies to Succeed sections of the Career Fitness Manual?

It provides a helpful starting point for a developing point.

Why is it important to develop a personal vision statement?

It shows your direction and intention.

What will happen if turf grass is planted in dense clay or extremely wet conditions?

It will die from lack of oxygen

What is the most important consideration when allocating floor space?

Items with high turnover or high margin should receive greater amounts of floor space

Why might Kentucky bluegrass be used for fairways instead of creeping bent?

Kentucky bluegrass can recover from damage and repair itself.

Why would the superintendent add lime to the fairways?

Lime reduces acidity and raises the soil pH

What is the most agronomic consideration when selecting the types of turf grass to be used on a golf course?

Location and climate

What is the usual business destination for long range planning?

Long term is 3-5 years. One aspect is operating budget and cash flow statements.

During tournament play, a ball lands in a pile of ice behind a concession stand. According to the rules, how is the ice pile classified?

Manufactured ice is a moveable obstruction. Replace ball if ball moves when you move ice.

What is the most appropriate tournament format for players who may have one or more high scoring holes?

Matchplay scramble would be the best format

What color scheme is being used when golf shirts have been arranged in a high to dark display?

Monochromatic

What are ways to connect with other professionals who have industry's experience to gather information about the industry?

Networking with other professionals

A player comepletes the first 18 holes in a 72 hole stroke play event. He then hits a few shots on hole #3 for a commercial. What is the ruling?

No penalty, practice on the course is allowed

Ball lands in wet bunker. Only dry spot is closer to hole. What is the ruling if he drops outside the bunker?

One stroke penalty

Why is it important to identify form of play when assessing penalties?

Penalty strokes vary based on type of penalty

What part of the resume concisely describes a summary of skills and qualifications gained from work experience as a golf professional?

Power statements

What fixture gives the most presentation flexibility when floor space is extremely limited?

Rectangular tables

Where would a tournament participant find a rules and information sheet?

Registration area

What soil has larger particles and allows water and essential nutrients to leach through?

Sand

Where would a tournament participant likely confirm his starting hole assignment on the day of a shotgun event?

Scorecard, golf cart, registration area

What does the application of a local rule accomplish?

So people do not have to play under an abnormal position. Covers rules that normal rules do not

What is a stolon?

Stolons are stems above the ground.

What can be added to alkaline soil to promote healthy turf growth?

Sulfur

Administrators of a net stroke player event are unable to certify the handicaps of some players. What can be used to eliminate this problem?

The Callaway Systems

What is the main consideration when assigning tasks to tournament volunteers?

The ability to tap into the peoples talent through both formal and informal training.

What determines if soils have a good balance between drainage and water retention?

The amount of clay and sand. Sand allows water to pass thru, and clay holds the water.

According to the rules of golf, who determines how and when a halved match or stroke play tie shall be decided?

The committee

What is the most significant determinant of an events format?

The format follows the purpose of the tournament

Who generally develops local rules for a facility?

The golf club committee

Why can grass plants be repeatedly mowed and still grow back?

The leaf is composed of an upper part (blade) and lower part (sheath). Where these meet is a cell division.

What document provides the basic details of the event and an analysis of where it was successful and where it was not?

The review summary

According to rules of golf, what is the name for a compilation of tournament information that contains the format, handicap rules, and definitions of course conditions and markings?

Tournament program

Analyzing tournament records is a good means for finding ways to improve future events.

True

Bermuda grass will go dormant and turn brown below 50 degrees F

True

Short mowing causes shallow root systems.

True

T/F Golf professionals need to be similar with fleet related finances even when they neither own the fleet nor share in its profits.

True

T/F The master file containing information on past events should be divided into two sections: recurring events and one time events

True

T/F The size and car selection of the fleet is the most important for achieving a successful golf car rental program.

True

On the 3rd hole of a stroke play event, it is discovered that a player has 16 clubs, including 2 putters. What is the penalty?

Two stroke penalty for the first two holes that they are in breach. Once it is realized if you do not take them out of bag you will be DQ'ed.

How should one approach selecting the proper amount of insurance on their golf car fleet operation?

Understand the specific needs of the course. Go to an insurance broker.

How can you utilize the work experience portfolio to write a resume?

Using action and power statements