PM-ks-C8-myManyTests

59. _____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

ANSWER: Design of experiments

63. _____ correct or prevent further quality problems based on quality control measurements.

ANSWER: Process adjustments

73. _____ are groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

ANSWER: Quality circles

28. What are the system's special characteristics that appeal to users? a. features b. outputs c. yields d. metrics

ANSWER: a Features are the system's special characteristics that appeal to users. It is important to clarify what functions and features the system must perform, and what functions and features are optional.

40. Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data? a. define b. measure c. analyze d. improve

ANSWER: a Important tools used in define phase include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.

34. Which process correct(s) or prevent(s) quality problems based on quality control measurements? a. process adjustments b. rework c. acceptance decisions d. decomposition

ANSWER: a Process adjustments correct or prevent further quality problems based on quality control measurements. Process adjustments often result in updates to the quality baseline, Organization process assets, and the project management plan.

39. Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow? a. DMAIC b. weighted scoring model c. configuration management d. use case modeling

ANSWER: a Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called DMAIC.

49. Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects? a. Juran b. Ishikawa c. Crosby d. Deming

ANSWER: c Philip B. Crosby wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.17 He stressed that the costs of poor quality should include all the costs of not doing the job right the first time, such as scrap, rework, lost labor hours and machine hours, customer ill will and lost sales, and warranty costs.

74. The _____ means taking responsibility for failures or not meeting quality expectations.

ANSWER: cost of nonconformance

57. The _____ ultimately decides if quality is acceptable.

ANSWER: customer

35. Which graphic display of data illustrates the results of a process over time? a. statistical sampling chart b. Pareto chart c. Six Sigma chart d. control chart

ANSWER: d A control chart is a graphic display of data that illustrates the results of a process over time. Control charts allow you to determine whether a process is in control or out of control.

52. Which term is used for a cost that relates to all errors not detected and not corrected before delivery to the customer? a. prevention cost b. appraisal cost c. internal failure cost d. external failure cost

ANSWER: d External failure cost is a cost that relates to all errors not detected and corrected before delivery to the customer. Items such as warranty cost, field service personnel training cost, product liability suits, complaint handling, and future business losses are examples of external failure costs.

27. Which term is used for the degree to which a system performs its intended function? a. reliability b. validity c. maintainability d. functionality

ANSWER: d Functionality is the degree to which a system performs its intended function. Features are the system's special characteristics that appeal to users. It is important to clarify what functions and features the system must perform, and what functions and features are optional.

24. Performing quality assurance is a subprocess of which project quality management stage? a. initiating b. closing c. benchmarking d. managing

ANSWER: d Managing quality includes all of the quality assurance activities plus product design and process improvements.

9. A run chart is a bar graph that depicts data points and their order of occurrence.

False A run chart displays the history and pattern of variation of a process over time. It is a line chart that shows data points plotted in the order of occurrence.

12. The term sigma means median. T/F

False An important concept in Six Sigma is improving quality by reducing variation. The term sigma means standard deviation.

16. DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary. T/F

False DeMarco and Lister found no correlation between productivity and programming language, years of experience, or salary. Furthermore, the study showed that providing a dedicated workspace and a quiet work environment were key factors in improving productivity.

3. The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs. T/F

False Design of experiments (The best bang for your buck) is a technique that helps identify which variables have the most influence on the overall outcome of a process. You can also apply design of experiments to project management issues such as cost and schedule trade-offs.

18. Gantt charts cannot be used to aid project quality management. T/F

False Gantt charts can be created using project management software to help plan and track work related to project quality management.

37. Which process involves choosing part of a population of interest for inspection? a. statistical sampling b. conformance c. system testing d. fitness for use

ANSWER: a Statistical sampling is a key concept in project quality management.Statistical sampling involves choosing part of a population of interest for inspection.

45. Which test is done to test each individual component (often a program) to ensure that it is as defect-free as possible? a. integration b. unit c. user acceptance d. system

ANSWER: b A unit test is done to test each individual component (often a program) to ensure that it is as defect-free as possible. Unit tests are performed before moving on to the integration test.

50. Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization? a. Seven run rule b. ISO 9000 c. Six Sigma d. ASQ

ANSWER: b ISO 9000, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.

46. Which testing involves an independent test performed by end users prior to accepting the delivered system? a. integration b. unit c. user acceptance d. system

ANSWER: c User acceptance testing is an independent test performed by end users prior to accepting the delivered system. It focuses on the business fit of the system to the organization, rather than technical issues.

67. Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

ANSWER: certainty factor

68. In the DMAIC process, the letter "C" stands for _____.

ANSWER: control

47. Which statement is one of Deming's 14 Points for Management? a. An organization should increase dependence on inspection to achieve quality. b. Award business based on price tag alone rather than on other considerations. c. Minimize total cost by working with multiple suppliers rather than a single supplier. d. Eliminate the annual rating or merit system.

ANSWER: d Dr. W. Edwards Deming is known primarily for his work on quality control in Japan. One of Deming's 14 Points for Management states that an organization should remove barriers that rob people of workmanship and eliminate the annual rating or merit system.

15. In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs. T/F

True In Total Quality Control, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

1. Managing quality includes all of the quality assurance activities plus product design and process improvements. T/F

True Performing quality assurance involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards. The quality assurance process involves taking responsibility for quality throughout the project's life cycle.

66. _____ involves choosing part of a population of interest for inspection.

ANSWER: Statistical sampling

60. _____ are the screens and reports the system generates.

ANSWER: System outputs

44. Which is a measure of quality control equal to one fault in one million opportunities problems? a. ISO 9000 b. six 9s of quality rule c. seven run rule d. Six Sigma rule

ANSWER: b Six 9s of quality is a measure of quality control equal to 1 fault in 1 million opportunities. In the telecommunications industry, it means 99.9999 percent service availability or 30 seconds of downtime a year.

38. Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities. a. 1.34 b. 3.4 c. 34 d. 13.4

ANSWER: b Six Sigma's target for perfection is the achievement of no more than 3.4 defects, errors, or mistakes per million opportunities.

32. What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization? a. prototyping b. systems thinking c. mind mapping d. benchmarking

ANSWER: d Benchmarking generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

55. The term _____ means a product can be used as it was intended.

ANSWER: fitness for use

54. The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

ANSWER: quality

72. Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

ANSWER: software defect

61. _____ is the ability of a product or service to perform as expected under normal conditions.

ANSWER: Reliability

22. Which term is used for a standard of measurement in quality management? a. milestone b. metric c. merge d. matrix

ANSWER: b A metric is a standard of measurement. Examples of common metrics include failure rates of products, availability of goods and services, and customer satisfaction ratings.

29. Which addresses how well a product or service performs the customer's intended use? a. reliability b. performance c. maintainability d. functionality

ANSWER: b Performance addresses how well a product or service performs the customer's intended use.

41. During which phase of the DMAIC process is the fishbone or Ishikawa diagram used? a. define b. measure c. analyze d. improve

ANSWER: c An important tool used in the analyze phase of the DMAIC process is the fishbone or Ishikawa diagram.

70. The _____ represents the number of units handled correctly through the process steps.

ANSWER: yield

5. Reliability is the ability of a product or service to perform as expected under unusual conditions. T/F

False Reliability is the ability of a product or service to perform as expected under NORMAL conditions.

8. Products that are accepted by project stakeholders are considered to be validated deliverables. T/F

True Acceptance decisions determine if the products or services produced as part of the project will be accepted or rejected. If they are accepted, they are considered to be validated deliverables.

75. Genichi Taguchi's _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods.

ANSWER: Robust Design

30. What term is used for the ability of a product or service to perform as expected under normal conditions? a. reliability b. performance c. maintainability d. functionality

ANSWER: a Reliability is the ability of a product or service to perform as expected under abnormal conditions. In discussing reliability for IT projects, many people use the term IT service management.

33. Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations? a. process adjustment b. rework c. acceptance decision d. validation

ANSWER: b Rework is action taken to bring rejected items into compliance with product requirements, specifications, or other stakeholder expectations. Rework often results in requested changes and validated defect repair, and it results from recommended defect repair or corrective or preventive actions.

56. The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken.

ANSWER: project quality management(...quality management)

65. In a(n) _____, the closer data points are to a diagonal line, the more closely the two variables are related.

ANSWER: scatter diagram

31. Which addresses the ease of performing maintenance on a product? a. reliability b. performance c. maintainability d. functionality

ANSWER: c Maintainability addresses the ease of performing maintenance on a product.

13. Testing as a stage is important only at the end of an information technology product development. T/F

False Testing needs to be done during almost every phase of the systems development life cycle, not just before the organization ships or hands over a product to the customer.

2. Change requests and verified deliverables are the outputs of the controlling quality process. T/F

True Controlling quality involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations. Change requests and verified deliverables are the outputs of the process.

64. _____ diagrams trace complaints about quality problems back to the responsible production operations.a)

ANSWER: Cause-and-effect ( Fishbone Ishikaw

58. _____ involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations.

ANSWER: Controlling quality

76. The _____ model focuses on defining user requirements and planning software projects.

ANSWER: SQFD (Software Quality Function Deployment)

43. What term is used for any instance where the product or service fails to meet customer requirements? a. defect b. yield c. deliverable d. variance

ANSWER: a A defect is any instance in which the product or service fails to meet customer requirements. Because most products or services have multiple customer requirements, there can be several opportunities to have a defect.

36. Which chart helps users identify the vital few contributors that account for most quality problems in a system? a. Gantt b. Pareto c. control d. tracking Gantt

ANSWER: b A Pareto chart is a histogram that can help you identify and prioritize problem areas. The variables described by the histogram are ordered by frequency of occurrence. Pareto charts help you identify the vital few contributors that account for most quality problems in a system.

20. Which term is used for the ability of a product to be used as it was intended? a. conformance to requirements b. fitness for use c. critical chain scheduling d. free slack

ANSWER: b Fitness for use means that a product can be used as it was intended.

17. Frameworks for helping organizations improve their processes and systems are called Six Sigma charts. T/F

False These frameworks are maturity models which describe an evolutionary path of increasingly organized and systematically more mature processes.

6. Project managers are ultimately responsible for quality management on their projects. T/F

True It is important for all project stakeholders to work together to balance the quality, scope, time, and cost dimensions of the project. Project managers, however, are ultimately responsible for quality management on their projects.

4. Customer requirements are an important aspect of the quality planning process.T/F

True Quality planning involves communicating the correct actions for ensuring quality in a format that is understandable and complete. In quality planning for projects, it is important to describe key factors that directly contribute to meeting the customer's requirements.

11. The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

True The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

71. _____ is a measure of quality control equal to 1 fault in 1 million opportunities.

ANSWER: Six 9s of quality

69. _____ measures how much variation exists in a distribution of data.

ANSWER: Standard deviation (Sigma)

21. The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates? a. controlling quality b. planning quality management c. quality certification d. performing quality assurance

ANSWER: b The main outputs of planning quality management are a quality management plan, a process improvement plan, quality metrics, quality checklists, and project documents updates.

25. Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management. a. initiating b. closing c. controlling d. executing

ANSWER: c Validated deliverables are an output of the project quality management controlling process.

7. Only in-house auditors can perform quality audits. T/F

False In-house auditors or third parties with expertise in specific areas can perform quality audits; these quality audits can be scheduled or random.

14. Integration testing involves testing of each individual component to ensure that it is as defect-free as possible. T/F

False Integration testing occurs between unit and system testing to test functionally grouped components. It ensures that a subset or subsets of the entire system work together.

10. Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

True Using Six Sigma principles is an organization-wide commitment. CEOs, top managers, and all levels of employees in an organization that embraces Six Sigma principles have seen remarkable improvements due to its use.

53. Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes? a. SQFD b. MTBI c. OPM3 d. CMMI

ANSWER: d The Capability Maturity Model Integration (CMMI) is "a process improvement approach that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across a project, a division, or an entire organization."

19. Which term is used when the project's processes and products meet written specifications? a. conformance to requirements b. fitness for use c. project feasibility d. benchmarking

ANSWER: a Conformance to requirements means that the project's processes and products meet written specifications. For example, if the project scope statement requires delivery of 100 computers with specific processors and memory, you could easily check whether suitable computers had been delivered.

26. Which technique helps identify variables that have the most influence on the overall outcome of a process? a. design of experiments b. backward pass c. activity-on-arrow d. crashing

ANSWER: a Design of experiments is a technique that helps identify which variables have the most influence on the overall outcome of a process. Understanding which variables affect outcome is a very important part of quality planning.

42. What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)? a. skewed distribution b. normal distribution c. bimodal distribution d. degenerate distribution

ANSWER: b A normal distribution is a bell-shaped curve that is symmetrical regarding the mean or average value of the population (the data being analyzed).

51. What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range? a. prevention cost b. appraisal cost c. internal failure cost d. external failure cost.

ANSWER: b Appraisal cost is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range. Activities such as inspection and testing of products, maintenance of inspection and test equipment, and processing and reporting inspection data all contribute to appraisal costs of quality

48. Which statement is one of Juran's ten steps to quality improvement? a. An organization should minimize top management involvement in the achievement of individual employee goals. b. An organization should entrust improvement to individual employees rather than appointing teams or facilitators. c. An organization should build awareness of the need and opportunity for improvement. d. An organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.

ANSWER: c Joseph M. Juran wrote the first edition of the Quality Control Handbook in 1974, stressing the importance of top management commitment to continuous product quality improvement. One of Juran's ten steps states that an organization should build awareness of the need and opportunity for improvement.

23. Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling? a. quality planning b. quality certification c. quality assurance d. quality control

ANSWER: d Controlling quality involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality. This process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.