POB Mid- Term two

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What type of communication style is usually appropriate for evaluation or counseling interviews with employees

formal

Self understanding helps you to raise your level of self-esteem because it

gives you a true picture of yourself

What do businesses often develop to be able to store and analyze data for the purpose of making business decisions

information systems

Which of the following is the most efficient tool for gathering external information that businesses need

internet

An important problem-solving skill for individuals to have is the ability to be:

objective

Deciding whether or not to confront a friend who shoplifts is a

personal decision

The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn; Assistant Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047; [email protected]. This information is Molly's e-mail

signature

Which of the following is an important component of computer systems

software

Stating a goal in concrete terms is making sure that it is

specific

Businesses asses their information needs to determine the type of information that will help them deal with

specific problems

Businesses evaluate the quality and source of the information they obtain to make sure the information is

useful

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

written

What note taking strategy does the following example use? gvt= government vs= against

Abbreviation

One way for business to obtain needed information efficiently is to

Access a database

What do you know from the following graph

According to this graph july is the peak month for selling ice cream

A business the writes letters to customers to confirm their orders or requests should make sure that the letters continue

All the necessary information

Which of the following is a benefit of putting your goals in writing

Clarified the goals

Shelly likes to work with others and she is a "good listener ." What type of communicator is she

Collaborator

Laura wrote a letter to her supervisor. The letter did not have any fluff but instead was to the point. Laura was being

Concise- to the point

A person can judge the success of a decision by asking

Did the decision help me meet a goal

In order to be understood on the telephone, a business's employees should always

Enunciate clearly

Which of the following would be considered a short-term objective

Finishing a six-week computer-software course

In decision-making, determine needs, then

Gather information

Manuel is preparing his job resume, but he has never held a paying job. He has only worked for his father and done some volunteer work in the community. What should Manuel do about the work experience section of his job resume

He should not include a work experience section

Sarah listed cats, dogs, fish, lizards followed by " House Pets." What type of order was Sarah listing the animals

Inductive ordering

Chris like to watch the space flight reports and to read about plans for the future in space. Space exploration in one of Chris's

Interests

Which of the following is a true statement about a management information system (MIS)

It may be one part of a business's overall information management program

The reason businesses obtain information usually is to apply it in order to

accomplish a task

Businesses use the information collected through the accounting process to prepare accurate:

balance sheets

A good example of impulse decision-making is purchasing a car

Without thinking about the purchase.

Which of the following is an example of a person obtaining unpaid work experience

Kelly volunteers at a local radio station

All calls coming into a business should end as pleasantly as possible in order to

Leave a good last impression with callers

Individuals who are able to defend their ideas objectively usually are able to provide others with

Logical evidence

In which step of the decision-making process does a person commit to making the decision work

Make a decision

One of the purposes of information management is to provide businesses with the strategic information they need to

Make long-term decisions

Information management can be a challenge because

Many people do not understand what it is

Mary used headings and subheadings to take notes. What type of note taking strategy was she using

Outline

The primary reason that governments develop workplace health and safety regulations is to

Protect employees from injury or illness

When organizing information to present in a business report, it is effective to:

Remain objective

The revision process includes all of the following except

Reporting

Deciding what to wear, what to eat, and what time to leave for school are examples of

Routine decisions

One way a business can reduce the risk of accidents in the workplace is by providing its employees with

Safety training

What type of information is it acceptable to leave out of a job application

Salary requirements

What is an important guideline to remember when establishing personal goals

Set realistic goals

Which of the following is NOT a tool the people use when participating in discussions

Sharing a personal experience

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said," My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered," Ms.Smith is in room 224. I'll connect you." What did Dawn do wrong?

She gave out a guest's room number

What is usually the immediate goal

Short-term goal

Jonas is an electrician. When speaking to his co-workers about how to fix a problem what type of communication should Jonas use to best suit his audience

Technical

Why is it important to report noncompliance with business health and safety regulations

To correct dangerous situations

Why do many businesses store information in a computerized database

To maintain client lists

Which of the following is a way that businesses often use databases software programs

To organize vendor information

To be able to explain and defend their ideas objectively to others, individuals usually need to have effective skills

Verbal

One procedure that businesses often establish to protect company information from computer crimes is to require the use of

Virus detectors

People who understand themselves and their unique skills and abilities usually are able to choose appropriate

careers

What do most businesses use to store information for future use

computer systems

When a person acts on a decision, there are always

consequences


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