POB Mid- Term two
What type of communication style is usually appropriate for evaluation or counseling interviews with employees
formal
Self understanding helps you to raise your level of self-esteem because it
gives you a true picture of yourself
What do businesses often develop to be able to store and analyze data for the purpose of making business decisions
information systems
Which of the following is the most efficient tool for gathering external information that businesses need
internet
An important problem-solving skill for individuals to have is the ability to be:
objective
Deciding whether or not to confront a friend who shoplifts is a
personal decision
The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn; Assistant Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047; [email protected]. This information is Molly's e-mail
signature
Which of the following is an important component of computer systems
software
Stating a goal in concrete terms is making sure that it is
specific
Businesses asses their information needs to determine the type of information that will help them deal with
specific problems
Businesses evaluate the quality and source of the information they obtain to make sure the information is
useful
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
written
What note taking strategy does the following example use? gvt= government vs= against
Abbreviation
One way for business to obtain needed information efficiently is to
Access a database
What do you know from the following graph
According to this graph july is the peak month for selling ice cream
A business the writes letters to customers to confirm their orders or requests should make sure that the letters continue
All the necessary information
Which of the following is a benefit of putting your goals in writing
Clarified the goals
Shelly likes to work with others and she is a "good listener ." What type of communicator is she
Collaborator
Laura wrote a letter to her supervisor. The letter did not have any fluff but instead was to the point. Laura was being
Concise- to the point
A person can judge the success of a decision by asking
Did the decision help me meet a goal
In order to be understood on the telephone, a business's employees should always
Enunciate clearly
Which of the following would be considered a short-term objective
Finishing a six-week computer-software course
In decision-making, determine needs, then
Gather information
Manuel is preparing his job resume, but he has never held a paying job. He has only worked for his father and done some volunteer work in the community. What should Manuel do about the work experience section of his job resume
He should not include a work experience section
Sarah listed cats, dogs, fish, lizards followed by " House Pets." What type of order was Sarah listing the animals
Inductive ordering
Chris like to watch the space flight reports and to read about plans for the future in space. Space exploration in one of Chris's
Interests
Which of the following is a true statement about a management information system (MIS)
It may be one part of a business's overall information management program
The reason businesses obtain information usually is to apply it in order to
accomplish a task
Businesses use the information collected through the accounting process to prepare accurate:
balance sheets
A good example of impulse decision-making is purchasing a car
Without thinking about the purchase.
Which of the following is an example of a person obtaining unpaid work experience
Kelly volunteers at a local radio station
All calls coming into a business should end as pleasantly as possible in order to
Leave a good last impression with callers
Individuals who are able to defend their ideas objectively usually are able to provide others with
Logical evidence
In which step of the decision-making process does a person commit to making the decision work
Make a decision
One of the purposes of information management is to provide businesses with the strategic information they need to
Make long-term decisions
Information management can be a challenge because
Many people do not understand what it is
Mary used headings and subheadings to take notes. What type of note taking strategy was she using
Outline
The primary reason that governments develop workplace health and safety regulations is to
Protect employees from injury or illness
When organizing information to present in a business report, it is effective to:
Remain objective
The revision process includes all of the following except
Reporting
Deciding what to wear, what to eat, and what time to leave for school are examples of
Routine decisions
One way a business can reduce the risk of accidents in the workplace is by providing its employees with
Safety training
What type of information is it acceptable to leave out of a job application
Salary requirements
What is an important guideline to remember when establishing personal goals
Set realistic goals
Which of the following is NOT a tool the people use when participating in discussions
Sharing a personal experience
When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said," My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered," Ms.Smith is in room 224. I'll connect you." What did Dawn do wrong?
She gave out a guest's room number
What is usually the immediate goal
Short-term goal
Jonas is an electrician. When speaking to his co-workers about how to fix a problem what type of communication should Jonas use to best suit his audience
Technical
Why is it important to report noncompliance with business health and safety regulations
To correct dangerous situations
Why do many businesses store information in a computerized database
To maintain client lists
Which of the following is a way that businesses often use databases software programs
To organize vendor information
To be able to explain and defend their ideas objectively to others, individuals usually need to have effective skills
Verbal
One procedure that businesses often establish to protect company information from computer crimes is to require the use of
Virus detectors
People who understand themselves and their unique skills and abilities usually are able to choose appropriate
careers
What do most businesses use to store information for future use
computer systems
When a person acts on a decision, there are always
consequences
