POM EXAM 2

which of the following is the net requiement using an mrp program if the gross requirements is 1,000 and the inventory on hand is 500

500

Using the assembly-line procedure, which of the following is the required cycle time if the production time in minutes per day is 1440 and the required output per day in units is 2000? a. 0.72 b. Cannot be determined c. 250 d. 500 e. 1.388

a. 0.72 1440 minutes/2000 units = 0.72 units/minute

Which of the following basic types of process structures is one which equipment or work processes are arranged according to the progressive steps by which the product is made? a. Assembly line b. Project c. Workcenter d. Manufacturing cell e. Continuous process

a. Assembly line

According to Little's Law, which of the following can be used to estimate work-in process inventory? a. Throughput rate x Flow time b. Process time/Cycle time c. Set up time/ Throughput rate d. Process velocity/Flow time e. Value added time/Process velocity

a. Throughput rate x Flow time

There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes? a. task b. time c. trust d. teamwork e. talent

a. task *The three T's are the task to be done, treatment accorded to the customer, and the tangible or environmental features of the service facility

Which of the following is not considered a major work flow structure? a. Assembly Line b. Fabrication c. Continuous flow d. Project e. Work center

b. Fabrication

Which of the following is a basic type of process structure? a. Manual assembly b. Workcenter c. Product Matrix d. Process flow diagram e. Process Matrix

b. Workcenter

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following? a. low degree of customer/ service contact b. low production efficiency c. none of these d. low sales opportunity e. high production efficiency

b. low production efficiency

Which of the following is a suggestion for managing queues that is mentioned in the textbook? a. use humor to defuse a potentially irritating situation b. segment the customers c. put up a serpentine lane to keep people for jumping ahead in line d. assure customers that the wait is fair and inform them of the queue discipline.

b. segment the customers

Which of the following is a suggestion for managing queues presented in the textbook? a. give each customer a number b. train your servers to be friendly c. periodically close the service channel to temporarily disperse the line d. tell customers that the line should encourage them to come during slack periods e. use humor to defuse a potentially irritating situation

b. train your servers to be friendly

When balancing an assembly line, which of the following is NOT a way to reduce the longest task time below the required workstation cycle time? a. Use a more skilled worker b. Upgrade the equipment c. Speed up the assembly line transfer mechanism d. Assign a roaming helper to support the line e. Split the task between two workstations

c. Speed up the assembly line transfer mechanism. you can; split the task share the task use parallel workstation use a more skilled worker work overtime redesign equipment upgrade a roamer to help support change materials multi skilled workers that work as a team rather than independents

which of the following is not a queue discipline discussed in the text? a. first come, first serve b. limited needs c. last in, first out d. best customer first e. shortest processing time

c. last in first out *Most common priority rule is "first come first serve"

Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure? a. single channel, multiphase b. multichannel, multiphase c. multichannel, single phase d. single channel, single phase e. none of these

c. multichannel, single phase

For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals? a. 2.5 hours b. none of these c. 0.1 hours d. 0.2 hours e. 5 hours

d. 0.2 hours 1 arrival rate 1/5 (0.2 hours)

The placement of which of the following is NOT determined by production process organization decisions? a. Workstations b. Machines c. Departments d. Emergency Exits e. Workgroups

d. Emergency exits - safety concerns, not production process organization decisions

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure? a. multichannel, multiphase b. single channel, multiphase c. single channel, single phase d. multichannel, single phase e. none of these

d. multichannel, single phase

which of the following is a characteristic that can be used to guide the design of service symptoms? a.. services are similar b. even service businesses have internal services c. service businesses are inherently entrepreneurial d. services cannot be inventoried e. quality work means quality service

d. services cannot be inventoried

mrp systems seek to achieve which of the following a. releive capacity bottlenecks b. minimize lot sizes c. determine the number of dependent demand items needed e. provide a yardstick

determine the number of dependent demand items needed

one of the main purposed of an mrp system is... a. track inventory levels b. develop schedules specifying when each component should be ordered or produced c. upgrade manufacturing professionalism d. create productive capacity e. decrease layers of management

develop schedules specifying when each component should be ordered or produced.

which of the following us an input file necessary to run an mrp system a. planned order schedule b. personnel files c. exception report d. inventory records file e. computer- aided design files

inventory record files

which of the following is an input to the master production schedule a. inventory records file b. none c. planned- order schedules d. exception records e. bill of materials

none

which of the following is considered a primary report in an mrp system a. aggregate plan report b. planning report c. planned order schedule d. inventory accuracy report e. peg report

planned order schedule

we would expect to see which of the following in a mrp systems inventory status file a. computer errors b. end items produced c. labor efficiency d. late/ early delivery records e. scrap parts

scrap parts

which of the following is an input to the master production schedule a. planned order schedules b. the aggregate plan c. the bill of materials d. inventory records file e. the exception report

the aggregate plan

in an mrp program accessing the status segment o an inventory to specific periods is called a. time modules b. time buckets c. bom units d. time lines e. cubed time units

time buckets