Principles of Management

When a human resources department uses interactive computer simulations to help employees learn how to do their jobs, it is using technology for ___________ purposes.

training

Trevor needs to determine the procedures that he needs to follow for a specific project work activity. Trevor can locate that information in the

work breakdown structure.

What type of business record can a gift shop review to determine how many customers purchased items on Tuesday?

Daily sales receipts

What is an important question that all businesses should answer about their ethical behavior in managing their customers' information?

How do we obtain information about our customers in ways that do not violate their privacy?

Delegation of authority is

assigning power or duties to subordinates.

The use of statistical data might present an ethical issue for businesses if the information is

manipulated

One tool that businesses can use to allow employees and customers to share knowledge through their web sites is by posting

message boards

During what phase of the project does the project manager release the project's equipment, supplies, and team members?

Closing

Risks that are caused by changes in the market and affect the production and distribution of products are called __________ risks.

Economic

Which of the following is a benefit of customer relationship management:

The opportunity to create targeted marketing campaigns

Which of the following is the main purpose of management:

To accomplish the business's goals

When assessing the overall performance of a work team, important factors to consider include team cohesiveness and

communication skills.

An important aspect of upholding ethical accounting standards involves the ability to be

objective.

The primary purpose of developing a work breakdown structure (WBS) for complex projects is to

organize the work in a logical sequence.

To maintain a hazard-free work environment, local regulations might require businesses to undergo

safety inspections

Employing guards and training employees to detect and report shoplifting are examples of a business's __________ measures.

loss prevention

One of the roles of ethics in finance is to encourage business employees to

make the right decisions

When project managers ask members of the group to give short status reports, the managers are

monitoring progress.

Customer relationship management can help a business to identify its

most valuable customers.

Before selecting the right people to work on a project, it is important to identify the

needed skills.

Kevin is planning to paint a house. He draws a simple graph that shows the sequence of tasks that will be done from beginning to end of the project. For example: 1) Buy supplies, 2) Prepare house for painting, 3) Paint house, and so on. This is an example of a

network diagram.

The advantage of cross-functional work teams to businesses is that the team members

possess unique talents.

An automobile manufacturer initiates a product recall for a group of new sedans that have defective brake pads. This is an example of a quality-management issue related to

product safety.

Determine the mean for the third quarter's sales using the following data: July sales = $895,278; August sales = $875,439; and September sales = $854,262.

$874,993

Which of the following is an ethical issue that relates to knowledge management in the workplace:

An employee deliberately doesn't share information with management that will help the company meet its goals.

Which of the following is an activity performed during the planning phase of a project:

Budget development

What is the essential component for effective knowledge management in business?

Communication

Which of the following management functions evaluates an organization's performance and corrects any problems that may exist:

Controlling

Which of the following is a benefit of project planning:

Coordinating all of the parts of the project

Which of the following is an activity performed during the close-out phase of a project:

Documenting results

Which of the following is an example of a primary need:

Food

How can a business reduce risks that are associated with a poor public image:

Implement an ethics program

What type of software program allows a business employee and a customer to communicate in real time from a computer by typing text?

Instant Messaging

Which of the following is an example of a business violating copyright laws in the process of using another organization's information:

Making unauthorized copies of software

At the Kimball Manufacturing Company, Ken is the production-line supervisor, Sarah is the lead line worker, Margaret is the production-section supervisor, Maggie is the vice president of production, and William is the plant manager. Following a vertical chain of command, who does Ken report to?

Margaret

Which of the following is a true statement about a project charter:

Once approved, tt serves as authorization to start the project.

Which of the following is a form of web-based technology that business professionals use to share their expertise and to solve problems on an ongoing basis:

Online communities

How can a business build its customers' trust and communicate its commitment to ethical practices?

Publish its confidentiality statement

Which of the following types of customer relationship management software would be most appropriate for a company that is looking for a more efficient way to track leads, prospects, and customers:

Sales force database technology

Why is it important to define your project precisely?

So you can achieve your objectives

Which of the following is a primary factor that managers should consider when helping an employee prioritize his/her workload:

The level of importance of each activity

Why is it important for businesses to interpret statistical findings?

To obtain useful information

Why is it important to build in a safety net, or padding, when identifying resources?

To plan for the unexpected

What should managers do to prevent the project from falling behind schedule?

Track deadlines

Which of the following is an example of an unethical activity that relates to risk management:

Withholding information from insurance underwriters

Which of the following help-wanted ads is an example of a discriminatory hiring practice:

Young woman needed to answer phones

At Company ABC, managers believe that an onsite gym, monthly office parties, and break rooms that include darts and foosball tables are essential to worker productivity. The managers are using the __________ theory.

behavioral management

Tying agreements between producers and distributors might be considered illegal if they substantially limit

competition

By monitoring a variety of sales records on a continuous basis, a business can often develop

customer profiles.

The Fisher Manufacturing Company has been receiving a lot of complaints about product breakage problems with the model 2YZ. Fisher has been working with its parts vendors and production-line personnel to try to determine why the problems are occurring. This is an example of a product-quality issue related to

durability

Tacit knowledge is often based on experiences and personal expertise, while explicit knowledge is

easy to communicate and quantify.

When Deidra was developing the statement of work (SOW) for a complex construction project, she included a statement that describes the things that the project will and won't include. This statement is defining the project

scope

To reduce the risk of employees sharing trade secrets with industry rivals, businesses might require their employees to

sign a nondisclosure agreement.

A corporation is building a facility in the city's business district. The city requires that the facility meet certain size, style, structural, and usage requirements. These requirements are outlined in the town's

zoning ordinances.