Principles of Mgmt - Chapter 5

_____ values productivity over face time from employees.

Flexible work schedule

Which of the following statements about functional departmentalization is true?

Functional departmentalization allows work to be done by highly qualified specialists.

Which of the following elements of an organization shows who reports to whom?

Hierarchy of authority

Which of the following elements of an organization shows how many employees directly report to a manager?

Span of control

_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.

autonomy

_____ is the degree to which a person has the freedom to decide how to perform the tasks.

autonomy

The term _____ refers to the degree that decision making is concentrated at the top of an organization.

centralization

Organizational authority is traditionally characterized by _____.

chain of command

In the _____ phase of the growth cycle, the founders of an organization focus on creating a product or service.

creativity

Companies using _____ have business segments based on client needs.

customer structure

An executive calls for local branch managers to have more power for day to day decisions. This is an example of _____.

decentralization

In the _____ phase of the growth cycle, middle managers are freed up to make decisions, and executives focus on the big picture.

delegation

Which of the following involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible?

delegation

Which of the following elements of an organization is breaking the whole job down to specific standardized tasks?

division of labor

Job specialization can most likely result in _____.

employee boredom

_____ trusts the employee's ability and gives him or her the authority to make decisions.

employee empowerment

Which of the following is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent?

empowerment

Departmentalization is a method of organizing work and workers into separate units responsible for particular business functions or areas of expertise.

false

Specialized jobs are generally inefficient.

false

The most common matrix combines customer and functional forms of departmentalization.

false

While organizational structure emphasizes the activities through which work is done in the organization, organizational process emphasizes jobs and their authority relationships.

false

Which of the following focuses on the horizontal growth and expanding the knowledge of an employee?

flatter structure

Compressed work weeks and remote work are examples of which of the following?

flexible work schedule

_____ refers to the extent to which jobs within an organization are standardized.

formalization

A _____ structure organizes work and workers into units responsible for specific areas of expertise.

functional

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in which of the following?

job enlargement

Which of the following involves increasing the number of different tasks and giving workers authority to make meaningful decisions?

job enlargement and job enrichment

Which structure should a manager choose when two dimensions are critical and an employee might have two supervisors?

matrix structure

Which of the following is an approach to managing interorganizational processes?

modular organization

A business that has which of the following structures can easily separate from the main company without jeopardizing the entire organization?

modular structure

According to Gen. McChrystal, "To defeat a _____, we had to become a _____."

network

Holacracy is another term used to describe which of the following structures?

network structure

Which of the following is a collection of activities that transforms inputs into outputs that customers value?

organizational process

Which of the following is true for modular organizations?

outsource all but the essential business functions

Which of the following structures is ideal for companies that offer multiple product lines?

product structure

Which of the following is NOT an internal factor impacting organizational design?

regulation

Which of the following is a process of solving problems by consistently applying the same rules, procedures, and processes?

standardization

_____ is the degree to which a person is in charge of completing an identifiable piece of work from start to finish.

task identity

Collaboration is the phase in the growth cycle when the key leaders, managers, and other employees get together to create a better structure.

true

Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self- determination produce empowered employees who take active rather than passive roles in their work.

true

Matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms, are used together.

true

Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company.

true

Specialized jobs are characterized by simple, easy-to-learn steps, low variety, and high repetition.

true

The coordination of departmental activities tends to be more difficult with the geographic approach to departmentalization than with the other approaches.

true

The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination.

true

As a result of their structures, matrix organizations automatically violate the principle of which of the following?

unity of command

Which of the following organizations is part of a network in which many companies share skills, costs, markets, and customers?

virtual