Project Management (1 of 6):Overview

Luka is finalizing all the activities of his marketing project and formally closing it. He is completing his lessons learned register and handing it over to the PMO for addition to the lessons-learned repository to update the organizations knowledge base. What task is Luka completing to close the project.

Knowledge Management

John is the Agile Leader on a project to create an new smartphone and is currently working with the development team to plan the next development iteration. Which of the following stakeholders or group of stakeholders should provide the duration or "level of effort" estimates for the user stories scheduled to be completed during the iteration?

The Development Team. the group or individual closest to or performing the work should provide the estimates

As a project manager, you are responsible for identifying stakeholders, creating a plan to engage with them appropriately, gaining their commitment and engagement with the project as appropriate, monitoring their levels of engagement, and making adjustments as needed to ensure their engagement. You should also periodically measure their level of satisfaction with the project. At a minimum, measuring stakeholder satisfaction typically occurs at what point in the project lifecycle?

At the end of the project during project closure

Which is true about the Hierarchy of Needs theory?

Attributed to Maslow and includes a 5-tier model of motivation

As a Project Manager, motivational theories help guide you to project success. Match the motivational theory with its theorist.

Abraham Maslow => Humans intrinsically partake in behavioral motivation and this theory used the terms "physiological", "safety", "belonging and love", "social needs" or "esteem", "self-actualization" and "transcendence" to describe the pattern through which human needs and motivations generally move., Douglas McGregor => Theory X explains the importance of heightened supervision, external rewards, and penalties, while Theory Y highlights the motivating role of job satisfaction and encourages workers to approach tasks without direct supervision., David McClelland => Theory of Needs which revolves around three important aspects of Achievement, Power, And Affiliation., Frederick Herzberg => Two-factor theory says that a workplace consists of both negative and positive factors. Some factors lead to job satisfaction of employees and others lead to their dissatisfaction.

The Scrum Master for an agile project has scheduled a Sprint Review and invited various external stakeholders and the project team to see a demonstration of the user stories completed during the Sprint. What value is the Scrum Master hoping to gain from the Sprint Review?

Acceptance from the Product Owner/Customer , Required/Requested Changes , Additional relevant feedback for future Sprints , Additional Undefined Requirements

On a project to create a new public website for a large car dealer, the general manager of the dealership tells you that he hopes your team can get at least a basic version of the website set up within a month to meet the new car sales department needs, and then add in needed webpages later for the service department, parts department, and finally the used car sales department, in that order. What project approach would be best?

Agile methods would be best because this project will need to combine incremental delivery of website features with iterative feedback from each department regarding how their web pages should interface with the already live website pages

What is your role as a Project Manager regarding compliance for your team and project to items such as security, health, safety and government regulations?

Confirm compliance requirements, classify compliance categories, determine potential threats to compliance, and analyze consequences of non-compliance

Tina is the Scrum Master for a flu vaccine project which just finished up an iteration. She has gathered the project team for the retrospective to discuss continuous improvement opportunities. In what order does Tina conduct the retrospective step in from start to finish?

1 => Set the Stage, 2 => Gather Data, 3 => Generate Insights, 4 => Decide What To Do (Make Decisions), 5 => Close

A project was projected to cost $2 million and take 8 months to complete. 2 months into the project, the work is 50% complete and you have spent $1.2 million. What is the Schedule Performance Index (SPI)?

2.0

Sophia is the Project Manager on a project to build a children's playground for a local school. She and her team have collected all the requirements and developed a WBS and WBS Dictionary. The customer is concerned about costs and has asked for the most accurate estimate she can provide. What estimating technique will Sophia's team use, what type of estimate will they provide and what the associated accuracy range?

: Bottom-up Estimating, Definitive Estimate, Accuracy: -5% to +10%

An important stakeholder in your project is currently in an "unaware" state of engagement; but, you really need him to be in a "supporting" state of engagement in order for the project to be successful. Understanding that his support could be very important, you decide to take action. Which of the following is the best way to get him to a "supporting" state of engagement?

Assign him some work or review activity to him, or ask for his help

Your pharmaceutical company is attempting to develop a COVID-19 vaccine and you are aware of several requirements from the U.S. Food & Drug Administration (FDA) for safety, effectiveness, manufacturing, and environmental impact. Due to the emergent need for the vaccine across the country, the FDA is waving some of the initial requirements to facilitate short-term approval and make the vaccine available to the population as soon as possible. However, you and your project team realize that additional requirements will need to be met at a later date to gain full 20-year approval for the drug. How should you help your team approach this project?

Assist the team in creating a backlog of project tasks and prioritize them to determine the minimum viable product

Midway through your project, your team has expressed concern over several external unknown items, such as reliability of overnight delivery of needed materials and availability of specialized equipment needed by several projects in your company goin on at the same time. You decide to hold a meeting to discuss these items separately. What should you be prepared to do in this meeting?

Assess the probability and impact of each risk and identify strategies to deal with them

Which of the following is the most important attribute or function of the project charter?

Establishes the benefits and value of the project to the organization

John is leading an IT project for a a marketing company and had decided to outsource some of the technical work his team does not have the capacity to complete. His team has drafted and issued an RFP, but a couple of prospective vendors have contacted him to clarify some technical requirements outlined in the RFP before submitting a proposal. Due to the confusion, John has decided to hold a meeting with all the interested vendors and 'level the playing field" so every vendor has an opportunity to ask questions and is provided the same technical requirements and information to develop a proposal. What type of meeting is John holding? Select all that apply.

Bidder Conference , Vendor Conference , Pre-Bid Conference , Pre-Proposal Conference , Contractor Conference. During a bidder conference the buyer explains the requirements, proposed terms, and conditions, and the buyer clarifies the vendors' queries. The buyer facilitates the conference to ensure all prospective vendors have a clear and common understanding of the technical and contractual requirements of the procurement. Also known as conferences, pre-bid conferences, pre-proposal conferences, or contractor conferences.

You are a project manager working with the procurement manager to review vendor proposals. The procurement manager decides to select a vendor who did not have the highest weighted score against the criteria that were predetermined. The project manager learns that the vendor is the procurement manager's cousin. What should you do in this situation?

Bring this to the attention of the procurement manager and report it to the appropriate department for investigation

You tell your team you want to make sure they have visual tools so team members and stakeholders can easily see the project performance. You explain this is to help with collaboration and maintain visibility but your team is confused on what the visual tools are. What are some examples you would give your team?

Burnup Chart , Cumulative Flow Diagram , Burndown Chart , Work Performance Reports , EVM Reports , Task Board

Which document is created before the project begins and explains the justification, feasibility and return on investment involved in pursuing the project?

Business Case The business case is the documented economic feasibility study.

Daniel is managing a hydro-electric dam construction project using traditional/predictive methodology. He is currently working with his team on the project's configuration management plan. Which of the following artifacts will he need to consider creating, managing, revising, and archiving?

Change Requests , Lessons Learned , Requirements Documentation , Scope Baseline

During the project design phase, Mary is holding a planning meeting with her project team to discuss what project artifacts will require version control and accountability. She remembers the PMO has a standard list of items it requires to be controlled as changes and updates are made during the project. Short of what is identified on the list any other artifacts requiring version control and how the products will be managed, stored, revised and named after changes are incorporated is up to her and the project team to document. In which project management sub-plan would the guidance and direction be documented?

Configuration Management Plan

An important interpersonal skill of all project managers is Emotional Intelligence. Using it properly helps you understand your emotions and those of others to help minimize conflict. It consists of 5 elements, each with its own components: Self-awareness (3 components), Self-regulation (5 components), Motivation (4 components), Social Skills (8 components), and Empathy (5 components). Match the following Emotional Intelligence component with its element group.

Conflict Management => Social Skills, Leveraging Diversity => Empathy, Commitment => Motivation, Adaptability => Self-regulation, Self-awareness => Accurate self-assessment

Which of the following best describes the PMs role as an integrator?

Consolidate the project/phase plans & assess them for dependencies, gaps, and continued business value

During a stakeholder meeting you mention that some of the project will require additional progressive elaboration. Several of them question you for further explanation. How would you respond?

Continuously improving and detailing the project plan as more information becomes known is called progressive elaboration

You are the ScrumMaster for a recently launched agile project. You are documenting ground rules for the team and are outlining that the team should come together at the Scrum board at 9 AM every morning and answer the following questions:1. What did you accomplish since the last meeting?2. What are you planning to accomplish before the next meeting?3. Do you have any roadblocks or issues preventing you from achieving your work?What type of meeting is this ground rule establishing?

Daily Scrum

Paige is managing a highly technical project. She has completed her first two iterations and it seems like knowledge sharing about project tasks is going well. As she moves into the next iteration, she wants to make sure this knowledge sharing continues.

Daily Standup

In the middle of a project you are managing, you attend an employee meeting where the CEO announces restructuring of the company from a functional structure to a balanced matrix structure. What would be your biggest concern regarding the impact to your current project?

Determining how you will now work most effectively with functional managers regarding resource assignment

You are working an agile project. Much of your team is collocated but there are a few members working virtually across several countries. You know this is not ideal for an agile project but you want to make sure all of the team members are engaged and information is being shared by all team members. How would you handle this situation?

Develop a virtual information radiator so all team members can go to one location for project information.

Organizational process assets (OPAs) are plans, processes, policies, procedures, and knowledge bases that are specific to and used by the performing organization.Enterprise environmental factors (EEFs) are the conditions, not under the immediate control of the team, that can influence, constrain, or direct the project, program, or portfolio. These factors can either support or limit the project management options, act as inputs for planning processes, and have a negative or positive influence on a project outcome.

Document & Plan Templates => OPA, Policies and Procedures => OPA, Standard Communications Requirements => OPA, Proposal Evaluation Criteria => OPA, Project Management Information Systems => EEF, Stakeholder risk tolerances => EEF, IT infrastructure => EEF, Organizational culture, structure, and governance => EEF, Political climate and situations => EEF, Performance Measurement Criteria => OPA

Your project has been underway for 9 months when a major problem occurs that is not included in the risk register. What is your best course of action?

Document it on the Issue Log, assign an issue owner, and develop a workaround.

Mary has earned a reputation within the PMO as a project manager who's hard to work with. Team members often complain about being assigned to her projects despite her outstanding project management knowledge. This results in high employee turn-over. Most likely Mary is failing to practice what?

Emotional intelligence - her lack of self-management and awareness is driving poor relationship management within her teams, thus causing the high staff turner over

Early in your project, you realize you will need many team members with different technical skillsets to work on the very specific solution requirements that will be needed to meet the customer's needs and expectations. The deliverables will be relatively easy to demonstrate to the customer for acceptance, but the work involved in creating the deliverables is complex and may require significant collaboration across multiple technical experts. What should project manager do to ensure project resource requirements are met?

Estimate the correct number of resources needed for each activity and focus on finding T-shaped people to fill the roles

You are the PM on a cable installation project that is similar to a project your company did 2 years ago for the same customer. The previous project was very successful, and the current project is on track for both time and budget. However, the customer is insisting on a scope change to upgrade the cable to fiber optic. What is the first thing you should do with this change request?

Evaluate the change to understand its impact to the project

Janet is the Project manager for a large construction project. She wants to make sure she creates an environment for the sharing of knowledge. She tells her team she is working out a plan for sharing explicit and tacit knowledge amongst team members. Her team asks her what the difference is between explicit and tacit knowledge. What should Janet tell her team?

Explicit knowledge is knowledge that can be codified using symbols such as words, numbers, and pictures. Tacit knowledge is knowledge that can be difficult to articulate and share such as beliefs. experience, and insights.is knowledge that can be codified using symbols such as words, numbers, and pictures.

Agile projects rely on a technique called "Diverge then Converge," meaning the team will provide diverse potential solutions or ideas (diverge) and then, as a group, determine the best path forward (converge). This convergence is usually facilitated by voting. Fist of five voting allows the team to choose from 6 possible responses during voting. Match each possible hand gesture with its corresponding meaning

Fist => No vote, 1 finger => "I am against this", 2 fingers => "I object and want to talk more", 3 fingers => "I am neutral right now as I have some concerns", 4 fingers => "I support this solution/idea but I have some small doubts that need addressed", 5 fingers => "I am fully on board with this solution/idea. 100%"

In a predictive lifecycle, how does Free Float differ from Total Float?

Free Float affects only the early start of any immediately following activities. Free Float is calculated by subtracting an activity's early finish date from the early start date of subsequent activities. Therefore, Free Float is only concerned with how it impacts the early start date of successor activities, whereas Total Float or Slack, is concerned with how it impacts the project completion date.

Half-way through a project, you walk into an impromptu team meeting to hear team members arguing over what the expected working hours are, the appropriate dress code for customer meetings, and who should be approving time off. What was probably missed earlier in the project to cause this level of internal conflict?

Ground rules and a project team charter were not properly established.

Geoff just inspected the base structure of a highway bridge overpass his team is refurbishing and discovers a defect in the integrity of the structure which will require significant rework. To ensure similar issues/defects are not missed in the future he calls a meeting with his quality team to analyze the current inspection process and help identify any inspection deficiencies or improvements. What did Geoff do? (Choose 2)

He was controlling project quality as he conducted the quality inspection and measured the deliverable against the quality metrics when he found the defect , He performed a quality audit when he and his quality team analyzed the inspection process

You have been assigned as the Project Manager for an architectural design project for one of your firm's most influential clients. It will involve multiple design teams over the life of the project and it will require a great deal of coordination effort from you. You have reviewed the Project Charter and the Business Documents. You have constructed all the needed portions of the Project Management Plan and have received approval from the relevant stakeholders to proceed with Project Execution. Now that you are complete with planning, you are ready to communicate the plan, major milestones, how work will be performed, and how you will be monitoring and controlling the project. What would be the best way to accomplish this?

Hold a project kick-off meeting with all the parties that will be involved in the project

Your team is struggling to format the user stories using the typical Role/Functionality/Business Benefit format. They ask you what impact it will really have on the project if they skip the parts they are struggling with. As the agile coach, how do you respond?

If we do that, then we won't know why each piece of functionality is valuable. Using the Role ("As a")/Functionality ("I want")/Business Benefit ("So that") format is that we are forced to identify who is asking for a specific piece of functionality and what benefit it brings. Often, projects are overloaded with requirements that have no owner or real business benefit. Your team should write the cards in this format so they understand why they are building this feature in the first place.

Justin is the Project Manager on a financial software project and has been asked by the company's Procurement Manager to assist with the negotiation of a contract with an external vendor providing multi-factor authentication upgrades on the project. What areas could be negotiated with the vendor as contract terms? (Pick 3)

Incentives or Penalties , Change Request Processes , Termination Clauses and Dispute Resolution

Jill has been chosen to lead a software development project and the customer has given her and her team a high-level vision and specific deliverables. The customer needs value delivered quickly and has requested a "barebones" working version of the software to be delivered in the first release with additional small functions or value delivered in quick successive releases as the project progresses though its phases. Jill needs to recommend a project management methodology to the sponsor and customer, which should she recommend?

Incremental because the deliverables are defined but still need some planning and the customer is requesting delivery of value early and often

You are a project manager working on a project with very negative stakeholders in two different departments. These two departments continually work against each other and at times even act in underhanded ways and sabotage the other's points of views and needs. You are having difficulty gathering requirements because of this type of behavior. To effectively gather all the requirements, you will need to exert some influence. Which of the following is true regarding influencing the organization? (Choose three)

Influencing involves the ability to get things done , Influencing requires an understanding of the formal and informal structures of the organization, including power and politics , Politics involves getting the people in these two departments to do things they wouldn't normally do

Due to a global pandemic, your company has mandated an expeditious shift to a work from home environment for all employees who are not needed onsite. You quickly evaluate that 90% of your team could make the shift to working from home, but your team is expressing doubt that team member engagement needed for project momentum to continue will significantly diminish if everyone works from home. What should you do to best address this situation?

Investigate alternative communication tools and virtual team building best practices as options to optimize virtual team member engagement

While sharing the project scope statement with several stakeholders, a discussion begins regarding the best way to accomplish some of the project work. It appears to you that there may be some distrust between the stakeholders having the discussion, causing them to become petty about details and lose focus of the project goals. What would be your best course of action?

Investigate potential misunderstandings between the stakeholders and work to build a shared understanding

A new project assistant wants to know why you are so methodical in planning risk responses. What is your best response to the assistant?

It identifies appropriate ways to address overall project risk and individual project risks. Planning risk responses consists of developing options, selecting strategies, and agreeing on actions to address overall project risk exposure, as well as to treat individual project risks.

Virtual teams, like all teams, need appropriate leadership and support to succeed. In what ways does the servant leadership approach empower teams? (Choose 2)

It provides greater team accountability , It supports the team through mentoring and encouragement

Agile frameworks are structured to establish and maintain a shared understanding for the project stakeholders using "agile ceremonies." Which of the following are examples of ceremonies unique to agile projects? (Choose three)

Iteration/Sprint planning , Iteration/Sprint reviews and demos , Retrospectives

Marty is managing an agile project. He is working with the Product Owner to prioritize the product backlog. Which of the following are prioritization techniques they might use? (select all that apply)

Kano Model , Paired Comparison Analysis , MoSCoW Analysis , 100 Points Method

Julius is the Project Manager on a very successful IT Infrastructure project and currently in the process of formally closing it due to completion of the final deliverable. During the course of the project, he recorded knowledge he considered useful and communicated it to the project team throughout the project life cycle. He would now like to share the positive and negative experiences with his organization so others can learn from it. What artifact did Julius create during his project and what does he do with it next?

Lessons Learned Register which he will update as part of the Close Project process and give to his PMO to add to the company's Lessons Learned Repository

Changes on any project will cause conflict among the team members, stakeholders or internal to the larger organization. In order to prepare your team and the larger organization for change, which of the following change management models might be helpful in dealing with organizational change? (Choose all that apply)

Lewin's McKinsey 7-S Model , Kotter's Theory

All of the following are acceptable strategies for dealing with positive risks/opportunities except:

Mitigate , Avoid , Transfer

You are the Project Manager on a project operating with an SPI of .85 as a result of poor planning. In order to try to correct the schedule back to the original completion date the Sponsor approved a change request to increase the budget to authorize overtime for team members. Four of your team members decide it is worth the extra overtime pay to put in 70 hour weeks for 6 weeks to get the project back on track. You decide to recognize them as "Team Members of the Quarter" and reward them with $100 CoffeeHaus Gift card and a 4-day weekend for their efforts. Is this a proper use of the projects recognition and reward system?

No, this is not effective since it does nothing to motivate the team or improve team morale. The team members only worked the overtime for the pay.

Which concept focuses on coaching, teambuilding, collaboration and knowledge sharing when partnering subject matter experts with less experienced team members to work towards a common goal?

Pairing and Mentoring

You have gathered data about product defects through variance analysis and have compiled a list of defects that have been repeating over a period of time. You notice that some of the defects are appearing more frequently than others. You want to address the defects that occur most often. Which tool would you select to display and prioritize the frequency of defects?

Pareto Diagram/Chart The Pareto Chart/diagram is a histogram used to rank causes of problems in a hierarchical format. The goal is to narrow down the primary causes of variance on a project and focus the energy and efforts on tackling the most significant sources of variance. The variables in the chart are ordered by the frequency of occurrences.

You are a project manager for a project to create a new vaccine for a global pandemic. Your project is expected to spend almost $2B to achieve the full scope of the project. You have an active RFP for some of the work of the project that would be more economical to perform outside your company. After you return to your office after a project status meeting, you receive a phone call from an interested vendor for the RFP. The vendor tells you they have connections in the offshore company that is supplying some of your materials and that if they are selected as the documented vendor, they are sure they can bypass customs, which will potentially save you millions of dollars and speed up your time line. What should you do in this situation?

Pass on the offer and notify your legal department of the conversation. Pass on the offer and notify your legal department of the conversation. As part of upholding the value of responsibility and ensuring integrity, project managers are required to follow all applicable laws and regulations that apply to the industry, organization, or project. Bypassing customs is an example of violating a country's laws. - PD1T8

Ron and his team are working on the project budget planning for a large industrial construction project when he receives a call from the client who is concerned about the cash in-flows required to pay for the project. During the phone call the client mentions that due to changing financial markets they will have to set a $50k a month spending limit but they are willing to extend the project completion date to account for the new budgetary constraint. What is Ron's best course of action to evaluate the project's estimated budget and make associated schedule changes to comply with the new constraint?

Perform Funding Limit Reconciliation and realign the resources, activities and schedules to account for the new constraint

Which estimating technique uses Fibonacci Sequence numbers to help a team build a consensus and assign a number of "story points" or a level of effort to user a story?

Planning Poker

The PMO Director just handed Maria a Project Charter establishing her as the Project Manager on a new construction project. As a good PM, she knows the best practice is to start identifying stakeholders as soon as possible. She schedules a meeting with her core project team to discuss, identify and analyze the various the stakeholders they will encounter on the project. During the meeting she plans to use some visual mapping tools to represent the stakeholders based on their authority level, interest in the project, and influence over the project to determine and group those she must manage closely and those she needs to keep informed. What tools could she use to help her and her team with this task? (Choose all that apply)

Power/Interest Grid , Power/Influence Grid , Influence/Impact Grid , Stakeholder Cube

In which type of project lifecycle is the scope, schedule and budget planned and baselined very early in the project?

Predictive

Marcy is the Agile Leader on a project to develop a new e-commerce website and currently engaged with the project's customer, sponsor and business representative to gather project goals, milestones and potential deliverables. She would like to develop a visual timeline representation of the website's direction, strategy and value to be delivered. What does Marcy want to create?

Product Roadmap. The product roadmap serves as a high-level visual summary of the product or products of the project. The roadmap can vary in appearance and presentation. The objective is to display the strategy and direction of the product being built and value to be delivered over time.

After measuring expected project benefits, your project management office has four projects from which to choose. Project A has a Net Present Value (NPV) of $180,000, a cost of $15,000, and will take 6 months to complete. Project B has an NPV of $400,000, a cost of $300,000, and will take 2 years to complete. Project C has an NPV of $300,000, a cost of $25,000, and will take 9 months to complete. Which project will most likely be chosen?

Project B simply because it has the highest Net Present Value. NPV figures have already taken into account the time-value of money and costs, so that information is irrelevant here. Payback period is also irrelevant

What is the correct order that the following documents would be created on your project?

Project Charter => Second, Work Breakdown Structure => Fourth, Business Case => First, Requirements Traceability Matrix => Third, Schedule Baseline => Fifth

You have just been named the Project Manager in a charter for a large, complex construction project. You understand the structure of an organization can play a huge role in the amount of authority you have as a Project Manager. What organizational structure gives you the most authority as a project manager?

Projectized

You are a project manager working for a customer in a foreign country. To help with understanding the business environment in the other country, you request a business analyst and a change manager in the customer's country to be added to your team. The remaining team members are from your country. You know the best way for you to ensure success of the team and project is to ensure the team does not have any cultural differences that will create misunderstandings and hold up project progress and decision-making in meetings. Which of the following is the best thing for the project manager to do in this situation?

Provide diversity training for all team members and appropriate stakeholders to make them aware of cultural differences and teach them to function effectively as a team despite their differences

Communication methods are a systematic procedure, technique, or process used to transfer information among project stakeholders. They help the team communicate project performance and progress. Match the communication method with its definition.

Push Communication => Involves sending information to a specific receiver. It ensures that the information has been distributed but does not guarantee that it has reached the receiver. Using technology such as e-mail, voicemail or letters., Pull Communication => Involves receivers accessing information whenever required. Used for large volumes of information and uses technology such as websites, SharePoint sites or message boards., Interactive Communication => Involves communication between multiple people performing multi-directional information exchange. Allows for real-time communication and feedback. Examples: Face-to-face, Instant messaging or virtual teleconference.

Virtual team members often struggle maintaining meaningful interaction with their fellow team members. Recognition and rewards are a very important part of team member interaction. They do this by recognizing and promoting desired behavior. Which of the following statements are true about recognition and rewards? (Choose three)

Recognition and rewards should be proportional to the achievement , Rewards are linked to performance , Recognition is linked to desired behavior

Which of the following is not a key guideline for implementing effective virtual teams?

Require the virtual team to communicate via email or or text to save on project technology expenses

Your project team for your latest project includes members form several locations within your company. You have 4 team members in you US-Pacific office, 3 in the Frankfurt office, 2 in northern Virginia, and 6 people in India. Each of these offices works different hours on different time zones, and a few of your team members work on the night shift. Which of the following documents is the best place to capture the availability and working hours for the team as well as their capabilities and skills?

Resource Calendar

Which tools are used to specify the role played by the team members on various activities of a project? (Pick 3)

Responsibility Assignment Matrix , RACI (Responsible, Accountable, Consulted, Informed) Chart , RASI (Responsible, Accountable, Support, Informed) Chart

Scenario: Mary is the Project Manager for a construction project building a new 4 level parking structure and needs to develop 3 baselines to measure the project performance against. What are the 3 required baselines of her project?

Schedule, Scope, Cost

Dewayne is a newly certified PMP recently hired by Blue-Sky Developers. His PMO has just given him his first project and remembering his communications management training, Dewayne wants to ensure he lives by the "90 percent rule". To ensure his project management instructions are understood he should?

Seek team feedback - seeking feedback supports interactive communication between the PM, their team and other stakeholders. This communication technique promotes understanding

Tom is one of Blue-Sky Development's top project managers. He's a great listener, always helps team members grow and develop into more effective employees and always promotes trust and respect within his project teams. What sort of leadership style is Tom demonstrating?

Servant Leadership - Tom is promoting relationships and team collaboration. This facilitation helps produce high performing teams.

You are taking over a project during planning and discover that 6 individuals have signed the project charter. Which of the following should most concern you?

Spending more time on configuration management as consensus of the key stakeholders may require iterative changes

You are a project manager negotiating a contract and a seller wants to know exactly what is being asked of them so they can make sure they have sufficient capacity to complete the project work.Where should you refer the seller which would describe the procurement in sufficient detail to allow them to determine if they have the capacity to provide the products and deliverables required by the project?

Statement of Work

As a project manager, you are responsible for creating an environment where the team and stakeholders establish and maintain a shared understanding. Some knowledge is difficult to express because it is based on things like belief and experience. What is this type of knowledge called?

Tacit knowledge

If a team member is not performing well within a matrix organization, what is the first step the team member's PM should take to address the situation?

Talk with the team member directly

You are the Project Manager and you want to set the expectations regarding acceptable behavior for your project team members. You tell your team you all need to get together to create a guiding document the lays out the team values, agreements, and operating guidelines. What is the document you and your team are creating?

Team Charter The Team Charter is a document that records the team values, agreements, and operating guidelines as well as establishes clear expectations regarding acceptable behavior by project team members.

As a project manager starting a new project, you determine it will be a good idea to create a team charter. Which of the following would you likely include in the document? (Choose two)

Team values , Decision-making criteria and process

1 month into a large IT infrastructure project for a public university system with a $5 million budget, you notice that Actual Costs are $1,250,000, Planned Value is $1,100,000, and Earned Value is $1,000,000. Which of the following is not true of your project at this point?

The CPI is 1.25

George is an Agile Leader on a project currently in the middle of an iteration. He is holding the Daily Standup meeting with the project team. As the team members go around the room and answer the 3 questions answered in every standup by team members, Amy speaks up to offer a solution to another team member's described impediment. George politely asks Amy to save the conversation until after the meeting when the three of them will work to solve the problem. Is this proper way for George to handle the situation?"

The Daily Standup is time boxed to 15 min, so it is important to keep the discussion limited to the 3 questions. Solutions or other comments are held until the meeting is finished.

You are a Project Leader and have just brought on a new intern looking to get into the field of project management after graduation from college. After a daily stand-up meeting, he asks you to explain the nuances of Servant Leadership. Which of the following would you tell him is the role of the Servant Leader to the project team? (Choose all that apply)

The Servant Leader directs the team using a prescribed set of behaviors. The Servant Leader leads by supporting the team and addressing their needs , The Servant Leader works for the team; the team does not work for the Servant Leader , The Servant Leader is a coach and facilitator , The Servant Leader removes roadblock and distractions so the team can concentrate on work

Which of the following is the best definition of quality?

The degree to which a set of characteristics fulfills requirements

Misty is the Project Leader for a new medical software application and is monitoring the design team as they develop the next Iteration Backlog. From where does the team pull the work they plan to complete and how is it prioritized?

The master list of work is contained in the Product Backlog and prioritized/groomed by the customer or their representative. The Project Team uses the Product Backlog, which is a customer prioritized list of product requirements, to decide which product requirements will be include in the next increment.

In order to write a feature, a team member needs to get more requirements from a particular user, but the user has canceled the meeting four different times.

The team member should raise this in the daily stand-up.

After your project's first Release Planning session a team member new to agile is confused about the role of the Product Owner. As the Agile Leader what do you tell her about the role and responsibilities of the Product Owner?

They are the business representative and accountable for the business value of the product , They create the product vision , They are responsible for prioritizing or "grooming" the product backlog , They define the user story acceptance criteria and accept completed user stories

What does the numbering system on a work package indicate?

To which node on the WBS the work package belongs

Mitch is managing a project to develop a new robot vacuum cleaner technology. He and his team are currently in the project design phase and actively creating the project management sub-plans and baselines. The sub-plans for cost, schedule, and quality all specify variance limits above which Mitch must escalate the issue to the Sponsor/Governance Board for consideration and approval. Any identified variance/change request below the specified limit resides with Mitch for consideration and approval. What is the term for the variance limit in each sub-plan?

Tolerance

You are the Project Leader on an Agile project working with the Product Owner to reprioritize or "groom" the product backlog based on the EMV of identified risks and business value of user stories. Given the following list of risk (R) and user stories (US), put them in order of value priority. US1 = $4900, US2 = $8500, US3 = $3200; R1 = -$5000, R2 = -$2200. R3 = -$4400

US2, R1, US1, R3, US3, R2 when reprioritizing/grooming the backlog based on risk EMV and user story business value then you will prioritize them based on what user stories will gain the customer the most value and the risks which will cost the most money if not addressed. US2, R1, US1, R3, US3, R2 is the correct order

When initiating project, the project manager should focus on which of the following?

Understanding the roles, need, and expectations of the stakeholders to gain their support for the project goals

Your team is working on gathering stakeholder and project requirements from all the project's stakeholders. Currently the stakeholder register lists 256 stakeholders identified by the team. Which choice below describes the best way to move forward with the collecting of requirements?

Use a written set of questions, typically in the form of a survey or questionnaire, to ensure all the stakeholders get a voice

Adam is managing an agile project and he knows it is important to gain a consensus from the project team. Match the consensus method with its definition:

Voting by placing a sticky dots next to a list of items to represent the weight that should be provided for each item. => Dot Voting, Voting on a level of agreement or disagreement by using from zero fingers to five fingers. => Fist of Five Technique, Using a thumbs up (agreement) or a thumbs down (disagreement) to show agreement/disagreement. => Roman Voting, Asking team members questions to assess their point of view on an issue. => Polling

Total Quality Management (TQM) is an approach to improve business results through an emphasis on customer satisfaction, employee development, and processes rather than functions. TQM should be viewed as a long-term, ongoing process rather than a one-time event. Match the TQM Theorist with their approach below.

W. Edwards Deming => Plan, Do, Check, Act (PDCA) focuses on continuous process improvement in which quality must be continuously improved to meet customer needs., Joseph M. Juran => His trilogy breaks quality management into quality planning, control, and improvement. Quality improvement leads to breakthrough improvement, meaning improvement that raises the quality bar to an unprecedented level. Also the Pareto Principle., Philip Crosby => Believed that by creating a culture of quality, ensuring that processes are well documented, the people are trained, and all deliverable are inspected for defects, the chances of defects reaching the customer should be zero., Genichi Taguchi => His method emphasizes that quality should be designed into the product so factors that cause variation can be identified and controlled., William (Bill) Smith, Jr. => Six Sigma emphasizes responding to customer needs and improving processes by systematically removing defects.

Johann and his team are planning a commercial building project using a predictive, plan driven methodology and currently looking to have the Scope Baseline reviewed and approved by the Project Sponsor and Customer. What three project artifacts will Johann need to have reviewed and approved?

WBS , WBS Dictionary , Scope Statement

Your Sponsor is upset that you are behind schedule by 2 weeks and is demanding that you get things back on track. You requested additional funding to add resources to speed up the work, but she will not authorize any additional spending. You also recommended fast-tracking some of the activities, but she is not happy with the increased risk. How would you deal with this situation?

Work with the sponsor to create realistic expectations that aside from crashing and fast-tracking, the only way to reduce the schedule is to remove some of the scope

As an Agile Leader you know you need to spend time mentoring and coaching the team members individually as well as spending time mentoring and coaching the team as a group. Unfortunately, time and resources are limited during the execution of a project so you have decided to mentor/coach individuals during iterations and mentor/coach the team between iterations. Is this a good practice? Why or why not?

Yes, mentoring/coaching an individual during the iteration ensures the least amount of distraction to the team during the iteration and saves the team coaching/mentoring for the gaps between iterations.

George is an Agile Leader on a project currently in the middle of an iteration. He is holding the Daily Standup meeting with the project team. As the team members go around the room and answer the 3 questions answered in every standup by team members, Amy speaks up to offer a solution to another team member's described impediment. George politely asks Amy to save the conversation until after the meeting when the three of them will work to solve the problem. Is this proper way for George to handle the situation?"

Yes, the Daily Standup is time boxed to 15 min, so it is important to keep the discussion limited to the 3 questions. Solutions or other comments are held until the meeting is finished.

You are a project manager working on a contract. The organization that is contracted with your company isn't happy with the progress of the project to date. They tell you that an important deliverable has been overlooked and they ask you to stop the project and determine how to best complete the deliverable. The customer has approved all phases on the project thus far. Which of the following statements is correct?

You and your company might have to use negotiation techniques such as arbitration and mediation to reach an acceptable outcome

During a meeting of your internal team to discuss numerous project technical requirements, a disagreement erupts between two senior engineers about the best way to integrate several technical solutions together. You are concerned about the impact of the chosen solution to cost and schedule, but you are not a technical expert on the project work and must rely on the engineers to reach a final solution. What is your role in this technical discussion?

You should attempt to interpret the source of the conflict first; is this a personal preference dispute or a genuine technical mistake by one of the engineers? Then follow the ground rules established for resolving team conflict