Quantity Food Production CH 2

What does FACT stand for?

(F)ast service and (A)ccurate orders with food served in a (C)lean restaurant and at the right (T)emperature

What are the six components of TQM?

1. Intense focus on customer 2. Concern for continual improvement 3. Focus on process 4. Improvement in quality of everything the company does 5. Accurate measurement 6. Empowerment of employees

Define Kaizen

A Japanese philosophy emphasizing incremental and continuous improvement in every aspect of daily life

Define Six sigma

A disciplined, data-driven approach for improving quality by removing defects and their causes

Define Continuous Quality Improvement (CQI)

A focused management philosophy for providing leadership, structure, training, and an environment in which to improve continuously all organizational processes

Define Quality Assurance (QA)

A procedure that defines and ensures maintenance of standards within prescribed tolerances for a product or service (output driven/after the fact)

What is it called when one compare's themselves to another's performance that is believed to be the "best in class" ?

Benchmarking

What are the five tools used for Process Improvement?

Benchmarking Cause Analysis Process Analysis Data Collection/Analysis Project Planning

What is used to determine cause analysis?

Cause & Effect Diagram (influences of given outcome) Pareto Analysis (focus on vital small causes) Root Cause Analysis (Why's to get to root cause)

Tool for collecting data about observations

Check Sheet

What are some tools used for data collection & analysis? (4)

Check sheets, Histograms, Control Charts, Scatter Diagrams

Define the Theory of Constraints

Concentration on exploiting and elevating constraints that slow production or service

Graphical record of process performance over time

Control chart

Six Sigma programs are designed using the DMAIC approach. What does DMAIC stand for?

Define the project goals Measure the current performance of the process Analyze and determine causes of defects Improve the process by eliminating defects Control and standardize future process performance

Who is the intellectual father of TQM?

Dr. W. Edwards Deming

What acronym is used to outline improving operations?

FOCUS

An analysis that identifies potential failures in a process, evaluates the severity of the consequences, and plans for eliminating or minimizing the impact of the failure

Failure Mode and effects Analysis (FMEA)

What does FOCUS stand for?

Find a process to improve organize a team that knows the process Clarify current knowledge of the process Understand causes of process variation Select the process improvement

What is the most common process' analysis tool? (3)

Flowcharts Failure mode & effects analysis Value map streaming

A bar chart used to show a project schedule

Gantt chart

What makes up the TQM of a food service organization?

Goals/objectives, quality standards & policies/procedures

What does Kaizen stand for?

Good change

Bar graph that displays frequency distribution data

Histogram

What does TQM process look like or involve?

Identifying a problem, determining causes, developing measurable improvement, selecting and implementing the best solution, collecting data to measure results statistically, refining the solution & repeat

Define empowerment

Level of degree to which managers allow their employees to act independently within their job description

A model for coordinating process improvement projects

PDCA

What is referred to as the 80/20 rule? Why?

Pareto Analysis Because 80% of a given outcome typically results from 20% of an input

What chart is used at the project planningstage?

Plan-do-check-act (PDCA)

Define Quality Function Deployment

Quality design method to help organizations transform the voice of the consumer into a product or service

Define Reengineering

Radical redesign of business processes for dramatic improvement

Define an external customer

Recipient of a product and services that do not belong to the organization that produces them

Graphical representation of relationship between two variables plotted on horizontal and vertical accesses

Scatter diagram

What are the 5 S's of Kaizen? (core components)

Sort, set in order, shine, standardize & sustain

What core elements make up Kaizen?

Teamwork, discipline, improved moral, quality circles, and suggestions for improvement

Define an internal customer

Those who belong to the organization that produce products & services

What does TQM stand for? what is it?

Total Quality Management Management philosophy in which processes are refined with goal of improving performance in response to customer needs and expectations

Define Lean

Using less human effort, less space, less capital, and less time to make products exactly as the customer wants with fewer defects than occur in mass production

A flowchart that documents processes and flows to help determine which processes add value

Value Stream Map

What does DOWNTIME refer to?

Waste and it stands for: Defects Over production Waiting Nonuse talent Transportation Inventory Motion Excess processing

Define quality

characteristics of a product or service that bears on its ability to satisfy stated or implied needs and a product or service that is free of defects