Quiz 1-4

The father of industrial psychology is

Hugo Munsterberg

The term learning organization is used to describe organizations in the educational and nonprofit industries.

False

If a company is using a ______ pay structure, then more efficient workers earn higher wages.

differential

Total quality management (TQM) is a partial approach to top management and supported throughout the organization that is dedicated to continuous quality improvement, training, and customer satisfaction.

False

Soldiering

when workers deliberately slow their pace or restrict their work output

Which of the following is not one of the questions Hamel suggests be asked to identify what are the core beliefs that people have about an organization?

Are the visions of high-level management reflected in this belief?

After a customer buys a computer or receives service from Tech Geek, a service representative contacts each customer to conduct a survey. The survey information is a form of output.

False

Behavioral science includes the fields of psychology, marketing, accounting, and geology.

False

Edward feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all the components of the facility's system: inputs, outputs, transformational processes, and feedback.

False

Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.

False

Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory.

False

The managers of a car dealership have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.

False

Clay, a production manager, believes that some of his workers are unhappy with their job, so they are not working as hard as they could be. Which principle should Clay apply?

Merit Pay

The human relations movement proposed that better human relations could increase worker productivity.

True

Theory X managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.

True

Merit pay

awards pay increases in proportion to performance contributions

Within her company, Nadine utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. She has also set up a system with inputs, outputs, transformation processes, and feedback. Nadine's management perspective is best described as

contemporary

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed in his

hierarchy of human needs

The Thompsons decided to beautify their home by investing in landscaping. In the process, they dealt with employees from various departments of the landscaping company, including a sales representative, a designer, the individuals who oversaw and did the work, the office and billing personnel, and the maintenance personnel. From the systems perspective, the people required to provide the landscaping services are considered

inputs

Managers in a home improvement company have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's belief: companies should

operate as a community

Hayley, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity. Hayley is engaging in ____ management.

scientific

The classical management viewpoint emphasized

ways to manage work more efficiently