Quiz 14.1 (RHIA & RHIT)

At Great Plains Regional Hospital, record processing takes approximately 18 minutes. If there are 15,620 discharges for the month, how many staff hours are needed for this volume of work? 2,891 5,496 4,686 3,394

4,686 -- 4,686. To determine the number of hours needed to perform a volume of work or "service units," in this case discharges (15,620) are multiplied by the "time standard" (18 minutes) and then divided by the number of minutes per hour (60): (15,620 x 18) = 281,160 divided by 60 = 4,686.

Federal legislation has a significant impact on the workplace. Which of the following requires employers to make reasonable accommodations for individuals to perform essential job functions? Americans with Disabilities Act Age Discrimination Act Rehabilitation Act Equal Opportunity Employment Act

Americans with Disabilities Act

Using Donabedian's framework for quality assessment (structure, process, and outcome), which of the following is an appropriate human resource outcome? None; Donabedian is a clinical framework. Organizational climate is improved. Turnover rate is reduced. Salary and benefits are comparable to competitors.

Turnover rate is reduced.

Under the Immigration Reform and Control Act, all of the following apply EXCEPT applicants must have I-9 documentation. U.S. citizens must be given preference. undocumented workers may not be hired. noncitizens may not be discriminated against.

U.S. citizens must be given preference.

Summer is the document imaging manager. She has had a meeting with the scanning clerks. They are complaining that the pay rate for their position is too low in their facility. What would be the best way to deal with this complaint? Submit a request for merit raises for all scanning clerks. Explain that health care cost containment means little money for raises. Work with HR on a job evaluation and current wage and salary survey. Listen to the complaint and recommend applying for a higher position.

Work with HR on a job evaluation and current wage and salary survey.

Mission Health Systems has contracted with an agency to conduct recruitment and screening of potential candidates. This approach is called outsourcing. consulting. partnership. decentralized hiring.

outsourcing.

In your new position as director of Health Information Services, you have noticed that department supervisors arbitrarily allow employees to make up missed time due to absences. You decide that you need a policy to reinforce the attendance policy and cut down on tardiness and absences. Which policy statement would support your overall departmental goals? No makeup time for absences and tardiness is allowed. Changes in work schedules must be approved in advance and depend on departmental operations. Sick days can be used in lieu of time missed due to tardiness or absences. Advance approval is required for changes in work schedules and depends on departmental operations.

Changes in work schedules must be approved in advance and depend on departmental operations.

Sexual harassment in the workplace is prohibited by which law? Fair Labor Standards Act Civil Rights Act of 1964 Family and Medical Leave Act Americans with Disabilities Act

Civil Rights Act of 1964

One of your new employees has just completed orientation, receiving basic HIPAA training. You are now providing more specific training related to her job. She asks whether the information she provided during the hiring process, as well as benefits claims, are also protected under HIPAA. Which of the following can you assure her that the Human Resources Department protects? Employee Assistance Program contacts benefits enrollment OSHA information personal health information

personal health information

The employee selection process increasingly involves a background check. All of the following are true EXCEPT that the extent depends on the level of the employee's authority. that it requires the employee's consent. it may include criminal and credit checks. it is most useful in selecting the best candidate.

that the extent depends on the level of the employee's authority.

Justin, an HIM educator, plans to lecture on department design and the legislative act or agency that was created to ensure that workers have a safe and healthy work environment. Which of the following legal issues will he describe? Labor Management Relations Act OSHA Taft-Hartley Law Wagner Act

OSHA -- OSHA. The purpose of the Occupational Safety and Health Act of 1970 is to ensure a safe and healthy work environment for workers. The Occupational Safety and Health Administration (OSHA) agency enforces the law.

To ensure consistency of coverage among trainers, you may want to develop meeting handouts and minutes. ongoing training to keep the issues in front of the workforce. signed confidentiality statements acknowledging receipt and understanding of any training attended. training manuals.

training manuals.

A union is engaged in an organizing campaign in a hospital facility. Which activity should management personnel avoid during this time? telling employees of the disadvantages that may result from belonging to a union telling employees that they are free to join or not to join any organization without threat to their status with the facility promising employees a pay increase or promotion if they vote against the union telling employees the benefits they currently enjoy

promising employees a pay increase or promotion if they vote against the union

In your department, employee performance is rated using a continuous scale range of unsatisfactory through average to outstanding. Some other departments use a discrete system in which the supervisor assigns "fails to meet standards," "meets standards," and "exceeds standards." Both systems being used are rating scales. critical incident methods. ranking methods. checklists.

rating scales.

Conflict is inevitable. What is the LEAST effective way to manage conflict? Limit or control interaction when emotions are intense. Use an objective third party to seek a constructive outcome for both parties. Do not intervene: creative solutions often come from conflict. Encourage the parties to compromise by each willing to lose part of their position.

Do not intervene: creative solutions often come from conflict. -- Do not intervene: creative solutions often come from conflict. Conflict management is an essential part of leading effective teams. Team leaders must address conflicts so that members can work together to develop solutions that are acceptable to all parties. Keep in mind that when avoiding conflict, nothing is resolved and nothing of value is contributed to the conversation.

Chris and Amy, two coders on your team, have come to you complaining that Jane, the discharge clerk, is deliberately holding back charts, causing a coding backlog. You are not sure Jane is really the cause of this problem because Chris and Amy have a history of blaming others for their work-related delays. To determine if Jane is truly a "problem employee," it would be best to first request assistance from the Human Resources Department. observe Jane's interaction with others. determine the source of the conflict. discretely ask other employees if they are having similar problems with Jane.

determine the source of the conflict.

Human Resources provide training for new supervisors. It includes discussion of the Equal Pay Act, which was passed to eliminate discrimination based on which of the following? seniority of the employee employee gender personal productivity, such as in an incentive compensation system merit of the employee

employee gender

Keith is director at a medical center that includes a daycare center and has several employees who have young children. He knows that it is important to be familiar with the provisions of the Family Medical Leave Act (FMLA), which includes all the following provisions EXCEPT that it covers leave to care for a spouse, child, or parent. ensuring any job the employee is qualified for upon return. that both men and women qualify under the FMLA. that it provides up to 12 weeks of unpaid leave annually.

ensuring any job the employee is qualified for upon return.

Which appraisal method places the employees into a set of ordered groups (e.g., top 10%, above average 20%, middle 40%) on the basis of a global measure? behaviorally anchored ranking scales forced ranking critical incident method management by objectives

forced ranking

Part of the employment application process is completing documentation required by the IRC. This compliance requirement is related to disabilities. criminal background check. HIPAA. immigration.

immigration -- Immigration. The International Rescue Committee (IRC) is an organization that assists immigrants with various affairs.

Niagara Falls Health Center needs occasional help in coding to remain current. Rena, the coding manager, is seeking an individual who is available evenings and weekends and will be responsible for his or her own actions. At a regional HIM meeting, Rena announces that she is looking for a(n) consultant. independent contractor. statutory employee. part-time employee.

independent contractor. -- Independent contractor. Independent contractors perform the work independently. Employees perform the work under direct supervision.

During orientation, a new employee receives the employee handbook. All of the following information about the employee handbook is true, EXCEPT that it provides a contractual obligation to continued employment. it provides policies and procedures developed by management. it must be reviewed periodically by legal counsel to avoid legal risk. a receipt must be documented in writing.

it provides a contractual obligation to continued employment.

According to Frederick Herzberg, challenging work, recognition of workers and their accomplishments, and employee self-improvement are examples of hygienic factors. maintenance factors. needs. motivators.

motivators

Holly is the day supervisor who works from 7:00 AM to 4:00 PM. Kim is the evening supervisor who works from 2:00 PM to 11:00 PM. Sarah is a transcriptionist who works from 10:00 AM to 7:00 PM, which overlaps the day and evening shifts. Sarah asked Holly, the day supervisor, if she could leave early for personal reasons. Holly said Sarah could leave early if Kim, the evening supervisor, agrees. Which theory of management does this situation violate? formal theory of authority span of control specialization of labor unity of command

unity of command -- Unity of command. Under the unity of command principle, an employee reports to one supervisor. In the situation described in the question, Sarah reports to two supervisors, Holly (the day supervisor) and Kim (the evening supervisor).

All of the following principles are illustrated in an organizational chart EXCEPT span of control. unity of direction. unity of command. chain of authority.

unity of direction. -- Unity of direction. Unity of direction refers to all workers being aligned toward one single outcome.