Quiz 2-8

Ownership utility

Product available to who needs it.

Bribe

You select all the vendors who can sell concessions for your football stadium. One vendor gives you a three day trip to a golf resort. Do you accept it?

Classify the characteristics of communication skills compared to interpersonal skills.

Communication - Able to write clearly - Clear and concise in presentations - Good at public speaking Interpersonal - Manage conflict - Able to motivate other people - Build trust and teamwork

Form utility

Product available in the way that it is needed

Practice

Rehearse in front of friends or record yourself.

Complete the sentences with the correct responses.

Business emails should be professional and proofread, like any business communication. Other important points to remember are to avoid attachments and multiple topics and to never assume privacy. It's important to respond promptly but if the email is angry or a sensitive subject, save it in your drafts and reread later

Complete the sentence with the correct responses.

An example of a cross-functional team was the Motorola RAZR team because it was composed of different people from separate areas of the company

Place the steps in the product development process in order from beginning to launch.

Evaluate and select the best product idea. Get feedback. Confirm product works and has customer appeal. Design with manufacturing in mind. Create and test prototypes. Ramp up production and run market tests. Launch the product.

Present

Involve your audience and speak slowly.

What kind of characteristics can be used to identify market segments?

Psychographics Demographics Geography Income

Complete the sentences with the correct responses about job redesign.

Sam works in the bakery icing cakes, but this week her boss is having her make bread doing a job rotation. Dan works at the front counter of the bakery and his boss wants him to give every customer a survey, which is a job enlargement. Gia, the other employee who works at the front counter, has been asked to help design new advertising flyers for the bakery, giving her a job enrichment

Complete the sentences with the correct responses.

The most common reason that people quit their jobs is due to a bad boss. Other reasons often include feeling unappreciated, compensation that is too low or shows favoritism, and unreasonable work demands.

Select the correct answers to fill in the blanks.

The overview of what your business will do is the mission statement. The big picture of major targets for the long-term are goals. Near-term tasks that help toward achieving the long-term targets are objectives.

Select the correct answers to fill in the blanks.

The phrase "think outside the box" is best matched to conceptual skills while the phrase "people skills" fits interpersonal skills

Complete the sentences with the correct responses.

The shared values and beliefs of an organization is their culture. One of the best ways for a business to foster an ethical environment is through ethical leadership

Complete the sentences with the correct responses.

Water covers more than 70% of the earth's surface. There are two critical environmental problem areas facing it—pollution from contaminants and shortages contributed to by a lack of conservation efforts. error_outline REPORT AN ERROR chevron_right

The beginning phase of addressing any concern is to accurately

identify the problem

Businesses that compete against each other and create similar products or offer like services are considered a(n) _____.

industry

In trying to establish the demand for a product, you might interview potential customers and business owners in a similar business. Classify the list below into appropriate questions to ask customers or business owners.

Customers - What advertising interests you in buying a product? - What changes would make you buy it? - What price would you pay for it? - Would you buy it? - What benefits would you get? Business Owners - What advertising do you use? - How many customers do you have? - What sells the most? - How do you set your prices?

Which of these are typical traits of companies formed to offer new-to-the-market products? Check all that apply.

Willing to take risks Uses innovative practices Seeking growth and profits

Deborah Tannen, an American linguist, has written about the different ways women and men communicate in the workplace. Organize the list below.

Women in the Workplace - Willing to ask questions - Encourage positive interrelationships - Restrain from expressing confidence Men in the Workplace - Exhibit self-confidence - Assertive about their status - Reluctant to ask questions

The act of making a decision that is undeniably illegal or unethical is an ethical

lapse

Capacity planning involves which of these aspects for an operations manager? Check all that apply. response

- Determine the maximum number of units the facility can produce and in what time frame. - Estimate the quantity of products needed to meet demand.

Which of these are communication skills needed in the workplace? Check all that apply.

- Write technical reports. - Develop memos and correspondence. - Write emails. - Prepare presentations with visuals

In order to understand what kind of customers and how many of them are out there for your product, you could use which of these ways to forecast demand?

- Interview potential customers. - Meet with leaders in similar businesses. - Review published data on your industry. - Use available data to assess market share.

Computer-aided design (CAD) can make product design much more efficient by doing which of these? Select all that apply.

- Make adjustments during the testing of products. - Work out design problems. - Create computer models.

Complete the sentences with the correct responses.

When McDonald's eliminated their super-size option, they were in the compliant stage. The response from a manager that they "...offer healthy choices. It is up to individuals to set limits and be informed" is the defensive stage.

Complete the sentence with the correct response.

When asked, most people would use which word to complete the following sentence? I'm mostly ethical.

An important management step is _____ in order to contrast what you have planned at your company with what is actually happening and make corrections.

controlling

The guiding principles that an organization creates to indicate what they believe is important and what behavior is appropriate for the company are the ____

core values

For years, Devon created amazing handmade greeting cards. They caught the attention of a store in England and now Devon ships and sells the greeting cards to England. Devon is a(an) _____

exporter

New product development has a better chance of succeeding when the company brings different individuals together from finance, operations, and marketing and creates a _____.

project team or project segment group (dont know exactly)

Select the correct response(s) below to identify the reason(s) there might be a deviation between the expected performance standards set by your company and the actual performance.

- Goals were set too low - Performance measurements were incorrect - Performance is strong - Performance is weak - Goals were set too high

Johnson and Johnson had two options to resolve the Tylenol crisis. Match the pros and cons to the correct solution.

- Partial recall + Less financial risk + Beneficial to stakeholders in company + Left more people at risk - Total recall + Increased public safety + Better public relations + Customer interests came first

Which of these statements are true when applying for a patent in the United States? Check all that apply.

- The invention must be significantly different from anything else. - The invention must be new, never used or written about. - The invention must be useful.

Which of these are aspects of what a union can do? Check all that apply.

- The next step when a union representative and company management can't agree is mediation or arbitration. - Union representatives bargain for improvements for workers - Union leadership may call for a boycott of the company's products if negotiations are not going well.

Complete the sentences with the correct responses.

On an organizational chart, one way to indicate who reports to whom is through the vertical lines on the chart. This shows the chain of command for the company.

Which of these are helpful to a country seeking to move up the economic development ladder? Check all that apply.

Strong infrastructure Reliable banking system Strong stock market

Conflict of interest

You are in charge of hiring someone to fix the roof on your company's building and your father is a contractor. Do you hire him?

The total flow of money coming in and going out, over a period of time, for a country is an important measure of the effectiveness of international trade. This is the __

balance of payments

Conflict of loyalty

At your bank job, you hear that the financing for a project your brother-in-law is going to work on is being cancelled. Do you tell him?

Which of these are the three steps integral to total quality management (TQM)?

Continuous improvement Customer satisfaction Employee involvement

Let's pretend that Country Best's opportunity cost for bracelets is 4 and Country Worst's opportunity cost for bracelets is 2, which of these countries should specialize in bracelets?

Country Worst because it has the lowest opportunity cost

Multinational corporations have many critics and many defenders. Sort the list below. If any item hasn't been discussed as a criticism or defense, put it in the "does not apply" column.

Criticism - Weakens traditional lifestyles and values - Pressure for economic growth impacts environment - Move jobs to developing countries with poor labor conditions Defense - Raises the standard of living in developing countries - Increases cross-cultural understanding - Increases access to better, less expensive products worldwide Does Not Apply - Blurs the lines on legal trade - Negatively impacts the stock market

Plan

Decide if you want to educate, inform, motivate, or persuade the audience.

Which of these are examples of fixed costs and which are variable in a retail business? Organize the list.

Fixed Costs - Rent - Advertising - Salaries - Insurance Variable Costs - Commission

Select the correct answer to fill in the blank.

Frowning while watching a presentation or raising your eyebrows while listening to your boss are examples of negative nonverbal cues that you might be signaling about the topic.

Developing countries can reach out for financial assistance to which of these two organizations?

International Monetary Fund World Bank

Organize the list as it relates to manager-led teams and self-managing teams.

Manager-Led Teams - Manager sets goals and assigns tasks - Manager monitors team's performance - Team only interacts with manager Self-Managing Teams - Team handles day-to-day operations - Team plans and schedules tasks - Team has autonomy - Team interacts with other organization leaders

Select the best definition of groupthink.

Members conform to the thoughts of the group when making decisions in order to get along.

Which of these are the types of items best suited to a fixed position layout in manufacturing? Select three.

Submarines Train cars Yachts

Organize these characteristics of tactical and operational plans correctly.

Tactical Plans - Operational Plans - Outlines specific activities - Sets manageable targets - Allocates resources - Breaks down strategic plan Operational Plans - Uses a brief time frame to execute - Details steps to implement - Assigns to specific persons or groups

Select the correct answer.

The concept of providing products today that don't compromise the ability of future generations to meet their needs is sustainability

Complete the sentences with the correct responses.

To accomplish the team's work, the team needs members who provide information, check on progress, and follow up to make sure members carry out their tasks, called a task-facilitating role. The team also needs members who support each other and motivate the team to participate; those are a relationship-building role. The team can run into problems if a member takes on a blocking role and creates conflict.

Why are team-based activities required by instructors?

To prepare students for working with others in the business world.

The agreement between Mexico, Canada, and the United States to open their borders to unrestricted trade is the _____.

United States-Mexico-Canada Agreement (formerly called NAFTA - North American Free Trade Agreement)

The act of providing focus and direction to others and motivating them to achieve organizational goals is _____.

directing

Equipment that can be changed and reprogrammed to adapt to produce different products is part of a _____.

flexible manufacturing system

While you are seeking a position in management, the most likely scenario for an entry-level position is to be hired for your _____ skills.

technical

The principle that measures the number of people who report to a manager in an organization is _____.

the span of control

Water

- Offshore drilling

Build the correct definition of a patent using the words below to fill in the blanks.

A patent grants "the right to exclude others from making, using , offering for sale,, or selling" the invention in the United States for twenty years.

Place utility

Product available where convenient.

Many EU members adopted a joint currency called the Euro. Which country is a member of the EU but did not adopt the Euro.

Sweden

When a union has a group of workers walking around outside of the company, holding signs, and sometimes even chanting slogans, they are _____.

picketing

Which of these are best practices for creating a PowerPoint slide presentation?

- Contrast the font color with the background color. - Keep slides clean by using key words and phrases. - Incorporate graphs rather than words when possible. - Use at least an eighteen-point font.

Which of these fit the characteristics of a gift, not a bribe. Check all that apply.

- It's a standard promotional item - The recipient can give something back of similar value - The item is inexpensive

Which of these could be benefits of working a temporary job or a side gig? Check all that apply.

- Learn new skills - Meet more people - More flexible schedule

Select the four common rationalizations for acting unethically.

- My boss will cover for me. - No one will ever know. - What I am doing isn't really illegal or immoral. - This is for the best for everyone.

As employers review their candidates for employment, they value employees who can execute which of these skills?

- Organize their work - Solve problems and work well with others - Communicate effectively

Which of these are ways to prevent turnover and retain quality employees? Check all that apply.

- Provide professional development. - Recognize the accomplishments of the employees. - Create a positive atmosphere. - Offer employee perks at the office. - Allow employees to participate in decision making.

Which of these are the four most common barriers to teams succeeding in a company?

- Team leaders don't build consensus and delegate authority. - Management doesn't support team goals. - Members don't cooperate with each other. - Team members are unable to agree on team goals.

Air

- Toxic gases - Factory emissions

Land

- Urban sprawl - Logging - Strip mining

By incorporating mass customization into their operations, businesses can talk to ........... and manufacture a product that better fits ..............

- customers - their needs.

Operating a service organization adds some unique difficulties compared to manufactuing. At a restaurant, peak times require ............... but staff may sit around in between mealtimes, costing money. The chef needs to know how much food preparation to do but if the restaurant isn't busy for dinner ............... and food will be wasted.

- more staff - demand will be low

Which of these are considered responsibilities a company owes to its employees? Check all that apply.

- protection from sexual harassment - fair wages and benefits - a safe and healthy workplace - equal opportunity

Complete the sentences with the correct responses.

A company relies on human resources management to help them find, develop, and keep quality employees. As part of that process, strategic human resource planning is used to make sure that the business has the right number of employees it needs with the right skills at the right place at the right time.

Organize these recruiting sites into average sites and most popular sites

Average Use - DirectEmployers - CareerBuilder.com - US.jobs Monster.com Most Popular - Twitter - Facebook - LinkedIn

Select the correct answers to fill in the blanks.

Before you can correct any problems at your company, you have to set standards for operations so you have something to measure against. After you do a comparison and find the reasons for the deviations your company can take corrective actions.

Complete the sentences with the correct responses.

Cynthia Cooper found evidence of fraud at WorldCom and reported it, becoming a whistleblower. As a result, the company's executives came clean about the fraud and she was shunned by many co-workers.

Organize the list of effective team leadership qualities.

Effective - Be clear and consistent. - Be collaborative with others. - Be able to influence members. - Act with honesty. Not Effective - Argue with those who don't agree with you until they back down. - Keep information and don't share it. - Make decisions quickly and independently.

Complete the sentence with the correct responses.

Employers consider writing a(n) threshold skill for employment which means that without the ability to write and communicate effectively, an employee is much less likely to be hired or to be promoted

Organize the characteristics of the Gantt and the PERT charts below.

Gantt Chart - Easy-to-use graphical tool - Use for simple, straightforward projects PERT chart - Use for complex activities - Organizes activities in the most efficient sequence - Identifies a critical path

Select the correct answer to fill in the blank.

If you can be fired and not given a reason, and if you can quit whenever you choose to, you are an employee-at-will.

Complete the sentences with the correct responses.

In a small to medium-sized company, it's typical to group the staff with similar skills and responsibilities together in one unit, headed by a manager with expertise in that area. This company's organizational chart would have a functional structure. In a larger company, where the organization is separated into self-contained units, the organizational chart would be a divisional structure.

Complete the sentences with the correct responses.

Managers are responsible for using the company's money in an ethical and trustworthy manner and should exhibit fiduciary responsibility in addition to increasing the value of the company. By providing correct and informative financial statements the owners would be informed of any issues.

Organize these characteristics to show the differences between manufacturing and service operations.

Manufacturing - Typically a standardized product - Very little customer contact - Produces a tangible product Service - Product is often customized as purchased - Produces an intangible product - Product often consumed when purchased - Short product life

Prepare

Organize the presentation into three sections: Opening, Body, Close.

Review the two examples of crisis management and classify each as a positive or negative way to handle the crisis.

Positive - When a fingertip was found in a bowl of Wendy's chili, Wendy's verified it did not come from any of their workers. Wendy's offered a reward to find out where it came from. Then they offered free milkshakes and coupons to customers in the area. Negative - When an oil rig exploded, created an oil spill, and killed 11 workers, the CEO of BP apologized and said he hoped that the event would be over soon and that he wanted his life back.

Complete the sentences with the correct responses.

The six-step approach to problem solving begins with identifying the problem and ends with implementing the decision. However, the most difficult step to work through is typically selecting the best option.

Select the correct answers to fill in the blanks.

This company was fined for a quota plan asking employees to sell unnecessary repairs: Sears. This firm manipulated the emissions tests on their cars: Volkswagen . Wells Fargo asked their employees to increase new accounts but didn't monitor how they acquired them. Using new investors to pay off old investors was a scheme Bernie Madoff employed until he got caught.

The law that requires people to be hired on the basis of merit, and not discriminated against due to their race, color, religion, gender, age, national origin, citizenship, sexual orientation, or disability is

Title VII, 1964 Civil Rights Act

A computer-integrated manufacturing system is a highly integrated way to manage the production process. Check all other areas it can handle below in addition to the design and production applications found in CAD and CAM.

Warehousing Inventory control Order entry Shipping

Select the correct answers to fill in the blanks.

When Ramon was a manager at Patterson Digital, he made sure his staff knew what they needed to do and rewarded them when they achieved their goals. When he got a new job at JT Media, he became more involved, mentoring them and holding team building exercises. At Patterson Digital, he was a transactional manager. With JT Media, he was a transformational manager

Complete the sentences with the correct responses.

When a manager is establishing the goals for the organization and the best way to achieve them, they are in the planning phase. As they review the expected results against the actual results, they have entered the controlling phase.

Complete the sentences with the correct responses.

With the Two-Factor Theory, Hertzberg states that motivation factors are attached to the way the employee does his work and the work itself, like recognition and opportunities for promotion. Things like working conditions and pay are hygiene factors, the basic needs that help maintain job satisfaction.

Tawana's beauty supply company started out with Tawana as the owner, David as the accountant, and Anatol as the salesman. As the company grew, each of them added staff in their departments. Now that the company has four locations, and makes and sells purses, pet food, and gazebos, it makes sense for them to transition from a functional organization to a....

divisional organization

Testing a product sample for production quality to see if it meets all the product specifications is

statistical process control.

A quality performance appraisal is comprised of many aspects. Check all elements in the list below that should be included in an appraisal.

- Conduct a face-to-face meeting to review the evaluation. - Write an evaluation using the establish criteria. - Discuss ways to improve performance. - Specify what criteria will be used to measure performance. - Set goals and performance expectations.

Which of these are some of the benefits of good communication skills in the workplace? Check all that apply.

- Employee statisfaction is higher. - Problem solving is faster and more effective. - Workflow goes more smoothly. - Productivity increases.

A code of conduct for a business will _____.

outline the guiding principles employees should follow for anything job-related outline the guiding principles employees should follow for anything job-related

Instant messaging and videoconferencing have made _____ feasible for companies.

virtual teams

Let's look at these same countries again. As you saw in the last question, Country Best and Country Worst and the citizens of both countries know how to make only two products: bracelets and fishing nets. Each country spends 50 percent of its resources on each of the products. The following shows the output from each country: Country Best Bracelets: 12Fishing nets: 36 Country Worst Bracelets: 8 Fishing nets: 4 Review the following three questions and indicate whether each is True or False.

- If Country Worst makes 16 more fishing nets but gives up the opportunity to make the 8 bracelets, the opportunity cost of making each fishing net is 1/2. True - If Country Worst makes 16 more fishing nets but gives up the opportunity to make the 8 bracelets, the opportunity cost of making each fishing net is 1/2. False - If Country Worst makes 16 more fishing nets but gives up the opportunity to make the 8 bracelets, the opportunity cost of making each fishing net is 1/2. If Country Best makes 12 more bracelets but gives up the opportunity to make the 36 fishing nets, the opportunity cost of making each bracelet is 3 fishing nets. - TRue If Country Best makes 24 more fishing nets but gives up the opportunity to make the 12 bracelets, the opportunity cost of making each bracelet is 2 fishing nets. - False

An organizational chart shows the relationship of the roles in a company. Place the roles in this organization in order top to bottom, using the sales department as an example.

1. President 2. Vice-President of Sales 3. Sales Manager 4. Sales Associate 5. Sales Assistant

Having to choose between two responses where each may be okay to one group but not another is considered what?

An ethical dilemma

Complete the sentences with the correct responses.

A good human resources manager seeks to build a diverse workforce not only because it's the law, but in order to bring in different and unique points of view. Another advantage is that the business can better respond to a diverse customer base.

Select the correct answers to recreate the statement from Warren Buffet.

Discussing the three things he looks for in a job candidate, Buffet says, "The first is personal integrity, the second is intelligence, and the third is a high energy level. But if you don't have the first, the second two don't matter.

Which of these are descriptive of the World Trade Organization (WTO). Check all that apply.

Encourages global commerce and lower trade barriers. Provides a forum to resolve issues. Enforces rules of international trade.

Select the correct answers to fill in the blanks.

If your paycheck is tied to the number of hours you work, you are collecting wages. If you get paid based on an agreed upon sum, regardless of the number of hours you work, you are collecting a salary.

Put the levels in the union structure in the order of power and control, with the largest group at the top.

Labor federation National union Local unions Shop stewards Individual member

Which of these factors contribute to team cohesiveness? Organize the list below.

More Cohesive - Team shares attitudes and experiences - Team is better than other teams - Team is difficult to be a member of Less Cohesive - Team is focused on individual goals - Team has a lot of members - Team members bring unique and different perspectives

Which of these is the best explanation for why nations trade?

No national economy produces everything its people need.

Raul has had a wonderful, fulfilling career. Place the steps of his career in order, matching Maslow's hierarchy of physiological, safety, social, esteem, and self-actualization. (The bottom is physiological.)

Now a successful businessman, Raul decides to run for mayor. Raul buys out the old owner, and becomes the president of the landscaping company and a member of the Chamber of Commerce. Raul begins a softball team with his staff from work. After years of working hard and putting in long hours, Raul becomes a manager at the landscaping service. Raul is made a full-time employee at the landscaping service he worked at part-time in college.

Select the correct answers to fill in the blanks.

One of the biggest concerns for single persons in the workplace is a(n) unpredictable schedule, as they are often asked to take assignments that persons with families are not. So they often have a(n) higher level of stress than fellow employees who are married and/or have children.

Select the correct answer to fill in the blank.

One of the first things a new employee should have is their employee orientation.

Select the correct answer to fill in the blank.

One of the most difficult problems to overcome in an organization is a functional barrier, where communication is a problem because different areas of the organization operate differently

There are arguments for and against the World Bank and the International Monetary Fund. Organize those arguments below.

Pro IMF and World Bank - Initiatives help improve nutrition and health standards. - Projects help educate children and fight AIDS. Con IMF and World Bank - Troubled economies need harsh measures. - Projects are environmentally harmful.

Time utility

Product available when needed.

At a university, a number of services might be outsourced. Select all of the likely possibilities from the list below.

Security Maintenance Transportation Printing Bookstore

The United States uses farm subsidies to guarantee farmers have a stable income and keep farming. Which of these statements is true about subsidies?

Subsidies assure that farmers get a certain price for their crops no matter what the market price is when they sell. Subsidies allow farmers to keep their prices lower than similar imported products. Subsidies allow farmers to keep their prices lower than similar imported products.

Select the correct answer to fill in the blank.

Teams are most effective when the members are satisfied and like being a part of the team; when they are high in group cohesiveness

If a country exports goods below the price they charge in their home country, or below the actual cost of production, that's _____.

dumping

Jemma is disillusioned because she worked really hard to make the fundraiser a success. She spent a lot of time on her own making decorations and selling tickets, even though she was only part-time. After the fundraiser, she found out that Elaine got the full-time job opening even though Jemma knows that Elaine didn't work nearly as hard as she did. Jemma vowed to find a new job and until then, not put in one extra minute that she wasn't getting paid for. Jemma's motivated by the _____ theory.

equity

When a new product is a variation of an existing product line, that is considered a(n) _____.

extension to an existing product line

By keeping a very timely and effective communication channel open between the supplier and the manufacturer, one of the most cost-effective inventory control methods can be _____ production.

just-in-time

Amanda wanted to buy donuts on the way to work. She could choose between Odam's on 14th Street or Deramo's on Oak Avenue, which she knew was much better. But since Odam's was just two blocks from her office, she went there. This is an example of _____ utility.

place

KitLady Manufacturing sells millions of Klippy Cat Clothespins a year. During the manufacturing process, the clothespins move from painting, to flower decorating, to cat face design, to final protection coat. Each employee has a specific task to do at their workstation. KitLady uses _____ layout to make the clothespins.

product

When two companies from different nations get together to benefit their businesses that is called a ___

strategic alliance