quiz 2 operations management

Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time? forecasting product and process reliability enhancing distribution increasing capacity cost cutting

cost cutting

true or false? The theory of comparative advantage implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

true

true or false? To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize.

true

Which of the following statements best characterizes delivery reliability? a company that always delivers at the promised time a company that delivers faster than its competitors a company that has a computerized delivery scheduling system a company that delivers more frequently than its competitors a company that always delivers on the same day of the week

a company that always delivers at the promised time

Which of the following is LEAST likely to be a low-cost leadership competitive advantage? broad product line inventory management mass production low overhead effective capacity use

broad product line

Which of the following is an example of competing on the basis of differentiation? A firm offers more reliable products than its competitors do. A firm's products are introduced into the market faster than its competitors' products are. A firm advertises more than its competitors do. A firm's distribution network routinely delivers its product on time. A firm manufactures its product with less raw material waste than its competitors do.

A firm offers more reliable products than its competitors do.

Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available? financial physical human technological All of these

All of these

Porter's Five Forces Model contains which of the following? immediate rivals potential entrants customers suppliers All of these

All of these

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas? product research human resources process innovation quality management All of these

All of these

Which of the following has made the LEAST progress along its product life cycle? Apple SmartWatch Video physical rentals 3-D game players Boeing 787 Xbox 360

Apple SmartWatch

Which of the following statements is most correct? KSFs are often necessary, but not sufficient for competitive advantage. KSFs are often sufficient, but not necessary for competitive advantage. KSFs are neither necessary nor sufficient for competitive advantage. KSFs are both necessary and sufficient for competitive advantage. None of these statements is correct.

KSFs are often necessary, but not sufficient for competitive advantage.

The acronym MNC stands for Maritime Navigation Company Multinational Corporation Mexican National Committee (for international trade) Maytag-Nestlé Corporation Maquiladora Negates Competition

Multinational Corporation

Who introduced the concept of value-chain analysis? Porter Ford Toyota Smith Gates

Porter

Which of the following is the best example of competing on low-cost leadership? A firm's products are introduced into the market faster than its competitors' products are. A firm's research and development department generates many ideas for new products. A firm produces its product with less raw material waste than its competitors do. A firm advertises more than its competitors do. A firm offers more reliable products than its competitors do.

A firm produces its product with less raw material waste than its competitors do.

Which of the following is an example of competing on quick response? A firm produces its product with less raw material waste than its competitors do. A firm's products are introduced into the market faster than its competitors' products. A firm offers more reliable products than its competitors do. A firm utilizes its capacity more effectively than its competitors do. A firm advertises more than its competitors do.

A firm's products are introduced into the market faster than its competitors' products.

Which of the following represents a reason for globalizing operations? to improve the supply chain to improve operations to expand a product's life cycle to attract and retain global talent All of these

All of these

Multinational organizations can shop from country to country and cut costs through: lower wage scales. lower indirect costs. less stringent regulations. lower taxes and tariffs. All of these.

All of these.

Response-based competitive advantage can be: flexible response. reliable response. quick response. All of these. None of these.

All of these.

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is: time-based competition. experience differentiation. flexible response. differentiation. sensory response.

experience differentiation.

true or false? A product will always be in the same stage of its product life cycle regardless of the country.

false

true or false? Core competencies are good candidates for outsourcing.

false

true or false? Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value.

false

true or false? NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

false

true or false? Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

false

Which of the international operations strategies uses the existing domestic model globally? international strategy global strategy transnational strategy multidomestic strategy worldwide strategy

multidomestic strategy

Which of the following is not an advantage of outsourcing? gaining outside expertise cost savings accessing outside technology improving operations and service outsourcing core competencies

outsourcing core competencies

The purpose of NAFTA is to: substitute cheap labor in Mexico for expensive labor in the United States. phase out all trade and tariff barriers between North America and South America. provide fair and equitable tariff rates for trade between the United States, Canada, and Mexico. curb illegal immigration from Mexico to the United States. phase out all trade and tariff barriers between the United States, Canada, and Mexico.

phase out all trade and tariff barriers between the United States, Canada, and Mexico.

Advantages of outsourcing do NOT include: maintaining a focus on core competencies. accessing outside technology. potential creation of future competition. cost savings. gaining outside expertise.

potential creation of future competition.

Advantages of outsourcing do NOT include: gaining outside expertise. cost savings. accessing outside technology. potential creation of future competition. maintaining a focus on core competencies.

potential creation of future competition.

Outsourcing is simply an extension of the long-standing practice of: exporting. e-procurement. subcontracting. postponement. importing.

subcontracting.

Caterpillar and Texas Instruments are two firms that have benefited from the use of: the global strategy option. the maquiladora system in Europe. the multidomestic strategy option. the transnational strategy option. the international strategy option.

the global strategy option.

true or false? A multinational corporation is a firm with extensive international business involvement.

true

true or false? Key success factors are those activities that are key to achieving competitive advantage.

true

true or false? One reason to globalize is to learn to improve operations.

true

true or false? Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

true