Quiz 3

Abby thinks that she is paid a lot less than other employees in her division and feels extremely resentful. She starts taking long breaks and generally wastes time. Her actions resulted from a perceived lack of

distributive justice

which of the following is an example of an intrinsic reward? bonus profit-sharing plan employee stock option employee recognition gainsharing

employee recognition

Shanley graduated from college four years ago and had been working at Betaphy Inc. ever since. she has consistently received good performance evaluations for the quality of her work. She recently found out that her company hired a fresh college graduate with no experience at a salary higher than hers. Which of the following theories will Shanley most likely use to evaluate this situation? reinforcement goal setting equity expectancy operant conditioning

equity

Which of the following theories discusses three relationships: effort performance relationship, performance-reward relationship, and rewards-personal goals relationship

expectancy theory

Underpayment and overpayment, according to equity theory, tend to produce similar reactions to correct the inequities.

false

according to Herzberg, the opposite of "satisfaction" is dissatisfaction

false

the job characteristics model describes any job in terms of five core job dimensions are skill variety, task significance, recognition, reward, and feedback

false

According to the job characteristics model, ________ indicates the degree to which carrying out work activities generates direct and clear information about your own performance. A) task significance B) autonomy C) feedback D) task identity E) skill variety

feedback

Jacob is a salaried employee whose job is to develop content for online web sites. He discovers art he is paid substantially more than his colleagues even though their hobs and levels of performance are very similar. According to the equity theory, what impact is this discovery most likely to have on his behavior and performance?

he will increase his productivity and/or the overall quality of his work

According to the two-factor theory proposed by Herzberg, which of the following is considered a hygiene factor? promotional opportunities quality of supervision achievement recognition responsibility

quality of supervision

If a manager incorrectly assumes that all employees want the same thing, then according to the expectancy theory, it is most likely to result in a weak ________ relationship. A) performance-achievement B) effort-performance C) performance-reward D) rewards-personal goals E) effort-satisfaction

rewards-personal goals

Barry is an excellent technical writer. He has never missed a deadline and all this projects are of superior quality. He now wants to telecommute two days a week, so that he can spend more time with his family. He feels that he has proven his reliability. However, his boss is unable to comply with his request and gives him a substantial raise instead. According to the expectancy theory, Barry's disappointment demonstrates a breakdown in the

rewards-personal goals relationship

Which of the following theories proposes that people prefer to feel they have control over their previous actions, so anything that makes a previously enjoyed task feel more like an obligation than a freely chosen activity will undermine motivation? self-serving theory motivation-hygiene theory two-factor theory self-determination theory goal setting theory

self-determination theory

Which of the following dimensions of the job characteristics model (JCM) combine to create meaningful work? autonomy, task identity, and feedback skill variety, autonomy, and task significance skill. variety, autonomy, and feedback feedback, task identity, and task significance skill variety, task identity, and task significance

skill variety, task identity, and task significance

Alexa is an emergency medical technician. Recently, during an emergency call, she was able to resuscitate a man who had a cardiac arrest. Subsequently, she spent some time calming the 12 year old daughter pf the patient and looked after her until the rest of the patients family arrived at the hospital. Bad on this description, it can be concluded that Alexa's job is high in

task significance

According to Herzber's two factory theory

the aspects that lead to job satisfaction are separate and distinct from those that lead to job dissatisfaction

With reference to the job characteristics model, which of the following defines skill variety the degree to which a job requires completion o fa whole and identifiable piece of work the degree to which work activities generate direct and clear information about performance the degree to which a job provides the worker freedom in scheduling and procedure the degree to which a job has an impact on the lives or work of other people the degree to which a job requires a variety of different activities tapping different abilities

the degree to which a job requires a variety of different activities tapping different abilities

According to the expectancy theory, the performance-reward relationship is the degree to which

the individual believes performing at a particular level will lead got desired outcomes

Interactional justice refers to an individual's perception of the degree to which he or she is treated with dignity, concern, and respect

true

Motivation is defined as the processes that account for an individual's intensity, direction, and persistence of effort toward attaining a goal

true

according to goal setting theory, a specific goal will produce a higher level of output than a generalized goal

true

expectancy theory predicts employees with exert a high level of effort if they perceive a strong relationship between effort and performance, performance and rewards, and rewards and satisfaction of personal goals

true

feedback is the degree to which carrying out work activities generates direct and clear information about one's own performance

true

jobs with high autonomy give workers a feeling of personal responsibility for the results

true

people who pursue goals for intrinsic reasons are more likely to attain their goals and are happy even if they do not

true

Owen is an assembly line employee with Swenson Motors. Though Owen I popular among his supervisors and colleagues, Owen experiences low moral and lack of motivation. He feels frustrated that his job is restricted to fixing nuts and bolts on the car parts. He fears that he has no chances of advancing in his career as he cannot completely assemble a car. What is true about Owen?

His job has low task identity

which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and other bodily needs

Physiological

Why is Maslow's theory criticized?

There is little evidence that needs are structured or operate in the way it describes.

Keith is looking for a new job. He used to be the company's top sales representative and was eagerly expecting to be promoted. However one of the regional managers friends was promoted to district manager instead. According to the expectancy theory, Keith's dissatisfaction with his current job stems from a breakdown in the

performance-reward relationship

Julia believes that the methods for determining salary hikes and bonuses in her company are extremely unfair. in this case Julia perceives a lack of

procedural justice