Quiz 4
Automating workflow can improve which of the following? (select all that apply)
Defining how information flows from one step to the next. Defining who is responsible for what. Defining the sequence of tasks to be performed.
The term "to-be" process means which of the following?
The process after it has been optimized or improved
The term "as-is" process means which of the following?
The process as it currently exists
True or false: Organizations should optimize their processes before designing an IT solution.
True
Identify which of the following are true statements. (select all that apply)
Automated workflow systems can significantly improve communication within a organization. Automated workflow systems can notify a person when a task is ready for their action.
In documenting a process as it exists currently, which of the following would result in the most complete analysis of the process?
Bring together the participants in the process and map it out
Which of the following is not a direct result of improving a process?
Employees receive wage increases.
True or false: After a system has been implemented, there is no value in reviewing business processes to ensure they are optimized.
False
True or false: All automated systems improve communication within an organization.
False
True or false: Automated systems can do little to improve relationships within an organization; that is up to the people who work there.
False
True or false: It is acceptable to acquire a system that implements the current process, since systems can be easily modified to change the way the process is performed.
False
True or false: The primary reason for implementing an automated workflow system is to improve communication with the customer.
False
e: Although they are useful for many tasks, IT systems generally do not improve the workflow in an organization.
False
Which of the following are ways that IT systems can support or improve processes? (select all that apply)
IT systems can improve both internal and external communication. IT systems can improve relationships both internally and externally. IT systems can be used to automate the workflow.
Which of the following are ways that a process could be improved? (select all that apply)
Improve the flow from one step to the next. Eliminate duplication of effort. Ensure the quality of the information. Change the order in which steps in the process are performed.