Quiz: Chapter 2

​_______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions.

Business intelligence

A​ ________ is a senior manager who oversees the use of IT in the firm.

CIO

Which of the following is NOT a part of the​ firm's environment?

Employees

Which capability of social software allows users to use​ real-time information​ streams, status​ updates, and​ announcements?

Feeds and notifications

Which of the following is NOT an application of social​ business?Quiz

General ledgers

Which of the following is a file storage and synchronization service for cloud​ storage, file​ sharing, and collaborative​ editing?

Google Drive

Which of the following is NOT a reason that collaboration and teamwork are more important today than​ ever?

Growth of outsourcing

​__________________ are designed to capture critical​ processes, procedures, and experience to ensure this critical content​ isn't lost when someone leaves the organization.

Knowledge management systems

​________________ commonly involves sites like Twitter and Facebook to collaborate with customers.

Social business

​___________ is a way for individuals to provide feedback and reviews about products and services

Social commerce

​_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems.

Systems analysts

​____________ focus on​ day-to-day operations of a business including managing​ sales, payroll, and receipts.

Transaction processing systems

An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of​ a(n) ________.

business

The information systems department in an organization is responsible for maintaining all of the following EXCEPT​ ________.

business processes

Examining a map that depicts different colors based on flu outbreaks is an example of a digital​ ____________.

dashboard

A secretary assisting management is considered a​ _________ worker.

data

Amazon.com is an example of​ ___________ because it sells products over the Internet.

electronic commerce

Firms use​ ________ systems to integrate business processes in manufacturing and​ production, finance and​ accounting, sales and​ marketing, and human resources into a single software system.

enterprise resource planning

Sharp Corporation implemented​ a(n) __________ system to help employees share ideas and opinions freely with each other.

enterprise social networking

The four major functions of a business include​ manufacturing/production, sales/marketing,​ finance/accounting, and​ _________________.

human resources

A key benefit of collaboration is​ _______________, which focuses on deriving better and more unique ideas for products and services.

innovation

A business​ ________ is a logically related set of activities that defines how specific business tasks are performed.

process

Research shows that the return on an investment in collaboration technology is greatest for the​ ________ functions.

sales, marketing, and research and development

The order fulfillment process involves which of the following functional areas of a​ business?

​Sales, accounting, and manufacturing and production

A government website that allows citizens to purchase fishing licenses is an example of​ ________.

​e-government