RAMEXAM22 - Ram Expert Exam Premium Ram Delivery

As part of a premium follow-up, how soon should you contact a customer after they've taken delivery of their new vehicle?

24 hours

According to J.D. Power, _____ percent of buyers will return to your dealership if their needs are completely understood.

86 percent

Who deserves a premium delivery?

All customers/vehicles

Which feature should you cover in some detail at delivery for a customer who enjoys accessing her music library during long drives for work?

Android Auto or Apple CarPlay

What effect does a less-than-perfect delivery have on overall Sales Satisfaction Index (SSI) scores?

Causes SSI scores to plummet

What best practice from premium service industries is defined as "Make everything all about the customer. Build loyalty to you and your brand by finding ways to make their life easier."

Develop a customer-centric way of thinking

What is the first step when using Owner Support Plus to enroll a customer so they can access their connected services or ownership benefits?

Enter the VIN and select "Go"

A customer uses his Ram truck for commutes as well as for towing a heavy boat. What should you tell him about the Active-Level Four-Corner Air Suspension?

It maintains a consistent ride height whether the vehicle is loaded or unloaded.

Which on of the following is NOT something customers typically need help with during delivery?

Operating the AM/FM radio

Which is the preferred method to help customers enroll and get started with connected services and ownership benefits?

Owner Support Plus

In what way can you best ensure that the vehicle is delivered as promised?

Play an active role in quality assurance of the delivery.

For a customer who frequently takes their Ram truck to tow a travel trailer, which feature is especially important to teach during delivery?

Rear Back-Up Camera with Dynamic Grid Lines

In which key delivery-related measure did Ram Dealers show significant year-over-year improvement?

Use of technology throughout Sales Process

Which step of the Sales Process is usually the best time to help a customer enroll and get started with connected services and ownership benefits?

Vehicle Delivery

According to J.D. Power, using devices such as tablets, smartphones and touchscreen monitors _____ SSI scores.

slightly improves