RBL: Chapter 12 Questions

Communication Networks

Any form of communication used by a leader. Important in our rapidly changing world that relies in interconnectedness

Discuss the following tips for dynamic and persuasive oral and written communication

Be credible Gear your message to the listener Sell group members on board Use heavy-impact and emotion-provoking works Use anecdotes to communicate meaning Back up conclusions with data Minimize language errors, junk words, and vocalized pauses Use business jargon in appropriate doses Write crisp and clear memos, letters, and reports - that include front-loaded messages Use a power-oriented linguistic style

Face to Face Communication Networks

Help achieve more engagement and credibility when using genuine conversation

Social Media Networks

Helps leader build and maintain professional network (LinkedIn) Focused on contacts relevance and density Strength-of-ties: Theory between strong and weak ties based on density.

4 types of leadership networks

Peer- sharing info and collaborating amongst group members. Operational- finding ways to be more affective in tasks Personal- outside of the company Strategic- attaining business goals directly ( new opportunities)

11 ways to be a better cross cultural communicator

o Be sensitive to fact that barriers exist o Challenge your cultural assumptions o Show respect for all workers o Use straight-forward language o Look for sign of misunderstanding when language isn't native to listener o When appropriate speak in language of the people from another culture o Observe cross- cultural differences in etiquette o Do not be diverted by style, accent, grammar or appearance o Avoid using race or ethnicity to identify an individual o Be sensitive to differences in non verbal communication o Be attentive to individual differences in appearance

5 Tactics of Negotiating and Bargaining

o Listening first to investigate what other side wants o Begin with a plausible demand or offer o Focus on interest not position - look to solve both sides problem o Be sensitive to international differences in negotiating styles o Allow for Face Saving

Two impediments that face leaders who want to be good listeners

o Overload of responsibility- little time to listen o Speed differance between speaking and listening

Three leadership aspects of listening

o Show respect o Selective listening to problems o Making rounds - dropping by constituents to listen to accomplishments, problems, and share info.

Power oriented style

o Speaking loudly o Using pronoun "I" o Minimizing self- depreciation "this may sound stupid" o Making point quickly o Weed out wimpy words o Know what you want o Strive to be bold o Frame comments to increase receptiveness

5 Conflict management styles

• Competitive Style • Accommodative Style • Sharing Style • Collaborative Style • Avoidant Style

Nonverbal communication

• Important because leadership involves emotion which words alone can't describe. • Used to project confidence

6 principles of persuasion

• Liking: People like those who like them • Reciprocity: people repay in kind • Social proof: People follow the lead of similar others • Consistency: People align with their clear commitments • Authority: People defer to experts • Scarcity: People want more of what they can have less of

Listening as a leadership skill

• Listening is required to enhance relationship between parties • Listening helps identify problems