Rehabfinal

for-profit agencies

reasons for their increase are the limited resources for voluntary agencies,reduced government funding, and changing political and economic times.

chain of command

stretches from the position with the most authority to the with the least

Subcultures

within a society are smaller groups who hold the dominant culture but also hold specific ideas and beliefs that may differ from the dominant culture in some ways

Boundaries

established between case manager and client

Cultures

generally refers to an entire society within a specific political boundary where in the citizens are common understanding

public/non-profit

governmental agencies exist by public mandate and receive funding from one or more of the following sources:federal, state, regional, county, and municipal government.

personal qualities

include realistic, patient, and self confidence

mission statement

is a summary of the guiding principles of the agency, usually states the broad goals of the organization very closely and describes the populations that will benefit from of the organization.

confidentiality

is fundemental to developing a releationship between helper and client

minimal responses

lets the client know your listening for example, :"yes", " I see" and "hmm"

Developmentenal teams

made up of a small number of professionals who have similar job responsibilities and support each others work

ethical decision making

the ability to identify issues, such as self determination and confidentiality and make appropiate professional responses

Interdisciplinary team

the team includes professionals from various disciplines, each representing a service a client might receive.

Jack n Jill of all trades

today case management need multiple skills as the perform a wide range of roles.

critical thinking

valuable skill for the case manager that includes seeing the whole as well as the individual parts

informal structure

Addresses needs unmet by formal structure, relationships among workers, ways to get job done, and communication

pretreatment review

a managed care professional must review and approve treatment plan before service delivery

continuous improvement

a movement whose purpose is improving service delivery also known as total quality management

assertiveness

a phase in case management that involves evaluating the need or request for services and determining eligibility for services

time management

a systematic log of planning work so that the clients are seen, paperwork s completed, and allowance is made for crisis.

communication skill

an important skill for a case manager that includes listening, questioning, and pursuading

Second opionion mandates

applies to certain diagnoses, consultation with a second professional must take place before treatment plan can be approved

duty to warn arise

arises when a helping professional must violate the confidentiality that has been promised to the client in order to warn others that client is "a threat to self or to others".

Budget

describes agency income and expenditures during the next months or years and entails how planning and budgeting should be linked

not-for-profit

organizations are funded by individual contributions, fundraisers, foundation grants, and corporate donations

ethnic groups

refers to a group of people who share a common cultural heritage

Race

refers to a group who are biologically similar

cultural competence

refers to an ability to interact effectively with people of different cultures.

Authority

refers to assuming for resources and action

accountability

responsibilitiy for what and how you use resources