Rehabfinal
for-profit agencies
reasons for their increase are the limited resources for voluntary agencies,reduced government funding, and changing political and economic times.
chain of command
stretches from the position with the most authority to the with the least
Subcultures
within a society are smaller groups who hold the dominant culture but also hold specific ideas and beliefs that may differ from the dominant culture in some ways
Boundaries
established between case manager and client
Cultures
generally refers to an entire society within a specific political boundary where in the citizens are common understanding
public/non-profit
governmental agencies exist by public mandate and receive funding from one or more of the following sources:federal, state, regional, county, and municipal government.
personal qualities
include realistic, patient, and self confidence
mission statement
is a summary of the guiding principles of the agency, usually states the broad goals of the organization very closely and describes the populations that will benefit from of the organization.
confidentiality
is fundemental to developing a releationship between helper and client
minimal responses
lets the client know your listening for example, :"yes", " I see" and "hmm"
Developmentenal teams
made up of a small number of professionals who have similar job responsibilities and support each others work
ethical decision making
the ability to identify issues, such as self determination and confidentiality and make appropiate professional responses
Interdisciplinary team
the team includes professionals from various disciplines, each representing a service a client might receive.
Jack n Jill of all trades
today case management need multiple skills as the perform a wide range of roles.
critical thinking
valuable skill for the case manager that includes seeing the whole as well as the individual parts
informal structure
Addresses needs unmet by formal structure, relationships among workers, ways to get job done, and communication
pretreatment review
a managed care professional must review and approve treatment plan before service delivery
continuous improvement
a movement whose purpose is improving service delivery also known as total quality management
assertiveness
a phase in case management that involves evaluating the need or request for services and determining eligibility for services
time management
a systematic log of planning work so that the clients are seen, paperwork s completed, and allowance is made for crisis.
communication skill
an important skill for a case manager that includes listening, questioning, and pursuading
Second opionion mandates
applies to certain diagnoses, consultation with a second professional must take place before treatment plan can be approved
duty to warn arise
arises when a helping professional must violate the confidentiality that has been promised to the client in order to warn others that client is "a threat to self or to others".
Budget
describes agency income and expenditures during the next months or years and entails how planning and budgeting should be linked
not-for-profit
organizations are funded by individual contributions, fundraisers, foundation grants, and corporate donations
ethnic groups
refers to a group of people who share a common cultural heritage
Race
refers to a group who are biologically similar
cultural competence
refers to an ability to interact effectively with people of different cultures.
Authority
refers to assuming for resources and action
accountability
responsibilitiy for what and how you use resources