Release, Service Level, an Availability Management

The ability of an IT service or other configuration item to perform its agreed function when required is referred to as a what?

Availability

_____ is the ability of an IT service or other configuration item to perform its agreed function when required.

Availability

Which are valid metrics for availability measurement?

User outage minutes Lost business value

Which are availability management activities?

Plan improvements to availability Negotiate and agree upon achievable targets

What is the final stage in a basic release plan?

Review

What is business impact analysis?

The impact to business if we lose a service.

What is the primary goal of service continuity management during a disaster?

Ensure that availability and performance are maintained at sufficient levels

______ is any valuable component that can contribute to the delivery of an IT product or service.

IT asset

Identify the requirements of service level agreements (SLAs)

Must be related to a defined service Should reflect agreement between stakeholders

The purpose of he release management practice is to:

make new and changed services and features available for use

What is the role of availability management?

Ensure services deliver agreed levels to meet needs

Service and the performance of services are dependent upon what?

Components Infrastructure Application People

Service level management communicates service performance objectives to the operations and support teams and collects their feedback as an input for service improvement. Which service value chain activity/component does this map to?

Deliver and support

Which value chain activities benefit from service level management?

Design and transition Engage