review for 11, 13, 14
5. The average public speaker communicates at a speed of about:
125 words per minute
6. According to one study, what percent of a receiver's comprehension of a message is based on the sender's actual words?
7%
26. Individuals who want to be liked and accepted by others, and when given a choice, prefer to interact with others and be with friends have:
A high need for affiliation
12. The receiver can enhance the probability of effective communication by engaging in:
Active listening
22. Three types of fairness theories include which of the following?
Distributive justice
1. Which of the following colors verbal communication?
Eye contact
11. E-mail is the most popular medium of communication worldwide.
False
14. From a managerial perspective, the grapevine's informal structure provides effective communication.
False
24. An example of a fixed ratio schedule would be giving an employee a sales commission every time he makes a sale.
False
25. Among the need-based approaches to motivation, the ERG theory states that individuals acquire three types of needs as a result of their life experiences.
False
28. An employee who is trying to satisfy her safety needs may feel gratified when her supervisor praises her.
False
29. Need-based theories describe motivated behavior as team efforts to meet needs.
False
3. A good tip for appropriate workplace speech is to use terms that feel respectful or comfortable to us.
False
31. Self-actualization refers to the desire to be respected by one's peers, feeling important, and being appreciated.
False
34. Positive reinforcement involves making sure that behavior is met with removal of negative consequences.
False
35. Organizations often use only one non-financial control with the assumption that it will cascade down to bottom-line financial performance.
False
36. Strategic controls contribute to the successful execution of the current strategy.
False
4. Information overload happens when the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier.
False
40. Decentralized decision-making is a key cost of organizational controls.
False
41. Balance sheets are usually done at the beginning of each month.
False
43. The key to operating a profitable business is to maximize your budget.
False
46. Examples of feedback control include preventive maintenance on machinery and equipment and due diligence on investments.
False
48. Profit and cash flow mean the same thing in the short run.
False
50. Recognizing that organizational controls can be categorized in many ways, it is helpful to distinguish between two sets of controls: strategic controls and employee controls
False
7. Selective perception is the distortion or withholding of information to manage a person's reactions
False
8. The popularity of companies having official Blogs is sliding
False
42. Across the different types of controls in terms of level of proactivity and outcome versus behavioral, controls can take on which form(s)?
Financial and non-financial
20. Providing a reward after a specified period of time, such as a sales bonus once a month, is what schedule?
Fixed ratio
37. Examples of current liabilities include all of the following EXCEPT
Formulas
27. Breaking down tasks to their simplest components and assigning them to employees so that each person performs few tasks in a repetitive manner is called:
Job specialization
39. A core principle of lean which means continuous improvement is expressed by the word(s):
Kaizen
47. An example of fixed assets is
Land
49. If $20,000 is made as a down payment and $80,000 is financed with a bank note to buy land and a building, the $80,000 is the
Long-term debt
23. Those who want to influence others and control their environment have a high::
Need for power
2. Stories can serve to reinforce and perpetuate an organization's culture, which is part of the POLC function of:
Organizing
32. Whether a person's job substantially affects other people's work, health, or well being is referred to as:
Task significance
9. A downside of the office grapevine is:
The grapevine lacks a specific sender
18. The implication of the ERG theory is that we need to recognize which of the following?
The multiple needs that may be driving an individual at a givien point
10. In the United States, looking someone in the eye for about a second is considered a sign of trustworthiness
True
13. Selective perception is the filtering of information to suit our own needs.
True
15. Research shows that effective managers tend to use more information-rich communication channels than less effective managers.
True
16. Recruiters at 85 business schools ranked communication and interpersonal skills as one of the most important skills they were looking for in students.
True
17. Jargon can be an obstacle to effective communication.
True
19. In the ERG theory, existence need corresponds to Maslow's physiological and safety needs.
True
21. Nagging an employee to complete a report is an example of negative reinforcement.
True
30. According to the reinforcement theory, behavior is a function of its consequences.
True
33. Individuals high in need for achievement are well suited to positions such as sales, where there are explicit goals and feedback is immediately available
True
38. Cash flow is the most immediate indicator of an impending problem in the firm.
True
44. Lean is so named because it purports to use much less of certain resources than is used by normal mass-production systems to produce comparable output.
True
45. The cost of goods sold/sales portion of the income statement shows the cost of products purchased for resale, or the direct labor cost for service.
True
