Ryan makes a 100%

Two distinct functions of communication

1. Conveying information 2. Achieve mutual understanding

Promotion in service based benefits

1. Reduced workweek 2. Staggered daily schedule 3. Flextime 4. Working from home

4 step planning process

1. Review existing conditions 2. Analyze needs and preferences 3. Develop prioritized pan 4. Adopt and implement plan

Approximately what percentage of the population engages in volunteer activities in the United States? a. 24.9 percent b. 57.2 percent c. 80.3 percent d.88.7 percent

A. 24.9 percent

. Approximately what percent of the worlds population uses mobile phones? a. 50 percent b. 17 percent c. 100 percent d.66 percent

D. 66 percent

Which of the following statements is false? a. A differentiated approach to choosing a target market is most often used by the public sector. b. Nonprofit agencies are likely to use a concentrated target marketing strategy. c. Commercial agencies are likely to use a concentrated target marketing strategy. d. A mass market approach is an example of an undifferentiated strategy for choosing a target market. e.A differentiated market approach recognizes that different segments require different marketing strategies.

E .A differentiated market approach recognizes that different segments require different marketing strategies.

Behavioral characteristics include lifestyle, social class, and motivation

False

Managers should strive to have employees who are extrinsically motivated.

False

Market segmentation is selecting a market segment and focusing marketing mix on it

False

Multiple methods of communication can complicate the process; internal noise

False

When disciplining an employee, a manager should focus on personal attributes of the person being disciplined.

False

problems solving and decision making are interchangeable terms

False

Flextime for rec programer

Giving employees the opportunity to get their work done at another location after clocking out.

Utilitarian Approach

Greatest good for the greatest number of people

Formal/Informal performance appraisal

Informal: Frequent meetings, pats on the back, short handwritten notes etc Formal: Objective measures (dollars raised, participation counts, or new members members signed up)

Purposes of Job Announcements

Provide notification of available position Provide template for organizational decision making in candidate selection Act as a marketing tool for the organization

Strong downward communication helps build shared values

True

$20 extra rewards

Use that 20 towards taking the staff out to a dinner at a relaxing time and cover the rest

Which of the following does NOT describe the communication process? a. It is a unidirectional process. b. It is a dynamic process. c. It is an active process.

a. It is a unidirectional process.

Which of the following is false concerning strategic plans? a. Strategic plans establish guidelines for what an organization needs to do. b. Strategic plans have a 3- to 5-year time frame. c.Strategic planning should never be done by the staff of an organization.

c .Strategic planning should never be done by the staff of an organization.

Which of the following statements is most accurate? a. Employee training and employee development are essentially the same concepts. b. Employee training is a broader concept than employee development. c. Employee development should be employee initiated. d.Training should be employee driven

c. Employee development should be employee initiated

Which of the following is NOT a core assumption of the human resources philosophy? a. People and organizations need each other. b. Organizations exist to serve human needs. c. Human needs exist to serve organizations. d.If the fit between individual and organization is poor, one or both suffer

c. Human needs exist to serve organizations.

Which of the following is most accurate concerning nonmonetary rewards? a. Nonmonetary rewards are free to the organization. b. Nonmonetary rewards are strictly intrinsic rewards. c. Nonmonetary rewards are free to the employee. d.Nonmonetary rewards are free to the organization and the employee.

c. Nonmonetary rewards are free to the employee.

Which of the following is NOT true regarding a SWOT analysis? a. Opportunities are considered external to an organization. b. SWOT is a part of the strategic planning process. c.Weaknesses are considered external to an organization.

c. Weaknesses are considered external to an organization.

Which of the following statements is false? a. The marketing era was derived from increasing competition. b. The service marketing era began in the 1990s. c. The sales era developed because of supply exceeding demand. d.The production era focused on producing for customer needs.

d. The production era focused on producing for customer needs.

Moral Approach

do what is right regardless of the consequences

cost-benefit approach

identifying the gains and losses from a decision

Universalism approach

not an ethical approach discussed