Salesfoce Adminstrator Certification

When an Escalation Rule is triggered after a certain time has passed, which of the following choices enables you to define how time should be managed within the rule? A) Set business hours B) Ignore business hours C) Use business hours specified on the case D) Escalate based on case urgency E) Trigger notifications to managers

A) Set business hours B) Ignore business hours C) Use business hours specified on the case (Note: This means that we consider the business hour of the case itself, which can be different from the business hours for the support team for example) Business hours can be set in Company Settings in Service Setup. No

What is the primary distinction between a standard fiscal year and a custom fiscal year in Salesforce? A) Standard fiscal years start in January, while custom fiscal years can start in any month. B) Standard fiscal years are automatically generated, while custom fiscal years need to be manually defined. C) Standard fiscal years use a Gregorian calendar, while custom fiscal years use a non-Gregorian calendar. D) Standard fiscal years have a fixed structure of 12 months, while custom fiscal years can have varying structures. E) Standard fiscal years are only used for forecasting, while custom fiscal years impact reporting as well.

A) Standard fiscal years start in January, while custom fiscal years can start in any month. The provided information states that standard fiscal years follow the Gregorian calendar but can start on the first day of any month. This aligns with option A. Custom fiscal years, on the other hand, are not limited to starting in January, as stated in the introductory information. The other options do not accurately reflect the primary distinction between standard and custom fiscal years. B) Standard fiscal years are automatically generated, while custom fiscal years need to be manually defined. This statement is not accurate. Both standard and custom fiscal years in Salesforce need to be manually defined. Salesforce allows administrators to set up fiscal years based on the organization's financial calendar, whether it's a standard fiscal year starting in January or a custom fiscal year starting in a different month. Neither type of fiscal year is automatically generated without manual configuration. C) Standard fiscal years use a Gregorian calendar, while custom fiscal years use a non-Gregorian calendar. This statement is incorrect. Both standard and custom fiscal years in Salesforce use the Gregorian calendar, which is the most widely used calendar system in the world. The distinction between standard and custom fiscal years lies in their starting month rather than the type of calendar they use. D) Standard fiscal years have a fixed structure of 12 months, while custom fiscal years can have varying structures. This statement is inaccurate. Both standard and custom fiscal years have a fixed structure of 12 months. The primary difference is when those 12 months start. Standard fiscal years start in January and end in December, while custom fiscal years can start in any month but still comprise 12 consecutive months. E) Standard fiscal years are only used for forecasting, while custom fiscal years impact reporting as well. This statement is not correct. Both standard and custom fiscal years impact both forecasting and reporting in Salesforce. They help organizations align their financial data, reporting, and forecasting with their chosen fiscal calendar. The fiscal year settings affect various aspects of Salesf

An Escalation Rule triggers when a specific duration has elapsed. Which of the following options allows you to define how time should be managed within the Escalation Rule? A) When the case is created B) When the case gets reassigned C) When the case is created, and disable after the case is first modified D) Based on the last modification time E) When the case receives the priority "High"

A) When the case is created B) When the case gets reassigned C) When the case is created, and disable after the case is first modified D) Based on the last modification time E) When the case receives the priority "High"

In which scenario would a Matrix report be most beneficial? A. Analyzing sales revenue by product category over time. B.Identifying duplicate records within a specific object. C. Tracking case resolution times for different support agents. D. Measuring campaign performance and lead generation. E. Calculating the average age of accounts in a certain region.

A. Analyzing sales revenue by product category over time. Explanation: Option B is incorrect. Identifying duplicate records is typically done using List Views or reports focused on data quality, not a Matrix report. Option C is incorrect. Tracking case resolution times involves summarizing data based on support agents' performance, which aligns more with a Summary report. Option D is incorrect. Measuring campaign performance involves analyzing data with a focus on different metrics, which can be achieved using various report formats. Option E is incorrect. Calculating the average age of accounts involves summarizing data, but a Summary report may be more suitable for this scenario.

TechGurus has recently adopted Salesforce to manage their sales and customer support processes. They offer three types of products: hardware, software, and subscription-based services. Each product type has a different sales process and requires different levels of support. As a Salesforce Administrator, which combination of actions should you take to ensure a seamless and efficient lead-to-opportunity conversion, case management, and support process? A. Configure separate lead assignment rules entries and opportunity record types for each product type; set up unique case queues and assignment rules for each support tier; and implement Email-to-Case. B. Use a single lead assignment rule for all product types; configure a unified sales process for all product offerings; and set up a single case queue for all support requests. C. Implement Web-to-Lead forms for all product types; create a single opportunity record type and sales process for all product offerings; and manually assign cases to support agents. D. Configure separate lead assignment rules entries and opportunity record types for each product type; use a single case queue for all support requests; and implement Email-to-Case

A. Configure separate lead assignment rule entries and opportunity record types for each product type; set up unique case queues and assignment rule entries for each support tier; and implement Email-to-Case.

What are some of the considerations regarding using Leads in Salesforce? . A.Lead can be imported or created from an automatic process B. Opportunities must always be created from Leads C. Leads can be individual consumers D.When a lead is created, it can be automatically assigned to an owner E. When a lead is qualified, an account, contact and opportunity is always created

A. Lead can be imported or created from an automatic process: Leads in Salesforce can be created manually, imported in bulk, or generated automatically through processes like web-to-lead forms. C. Leads can be individual consumers: Leads can represent individual consumers or businesses, making them versatile for different types of sales and marketing efforts. D. When a lead is created, it can be automatically assigned to an owner: Leads can be automatically assigned to specific users or queues based on predefined rules, ensuring proper distribution and follow-up. As for the incorrect options: B. Opportunities must always be created from Leads: This statement is not true. While leads can be a source of potential opportunities, opportunities can also be created independently without being originated from leads. E. When you convert a lead, Salesforce creates an account, contact, and optionally an opportunity

What is true about Workflow rules? (Choose all that apply.) A. Saving or creating records can trigger more than one rule. B. Workflow rules only trigger on converted leads if validation and triggers for lead conversion are enabled in your organization. C. Workflow rules trigger automatically and are visible to the user. D. Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics. E. If the custom object is deleted, workflow rules on custom objects are automatically are still active. F. You can define multiple workflow rules on the same object. G. Each workflow rule applies to a single object. H) Saving or creating records on an object can only trigger one Workflow rule.

A. Saving or creating records can trigger more than one rule. B. Workflow rules only trigger on converted leads if validation and triggers for lead conversion are enabled in your organization. D. Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics. F. You can define multiple workflow rules on the same object. Example: I can create one workflow rule on Account. And then another workflow rule on Account. G. A single workflow rule can only be applied to a single object. Each workflow rule applies to a single object. WRONG: C. Workflow rules are not visible to users E) If the custom object is deleted, workflow rules on custom objects are automatically deleted. H) Saving or creating records can trigger more than one rule.

Universal Container uses Service Cloud with a custom field, stage_c, on the Case object. Management wants to send a follow-up email reminder 6 hours after the stage_c field is set to ''Waiting on customer''. The Administrator wants to ensure the solution used is bulk safe. Which two automation tools should a developer recommend to meet these business requirements? (Choose 2 answers) A. Scheduled Flow B. Record_Triggered Flow C. Einstein Next Best Action D. Process Builder

A. Scheduled Flow: A Scheduled Flow can be used to monitor the Case records and trigger the follow-up email reminder 6 hours after the stage_c field is set to ''Waiting on customer''. With a Scheduled Flow, you can specify a time-based action that will execute 6 hours after the specified trigger condition is met. It allows you to automate the process of sending the follow-up email reminder without the need for manual intervention. This approach ensures that the emails are sent out in a timely manner and is bulk-safe, meaning it can handle multiple records in a single execution without causing performance issues. B. Record-Triggered Flow: A Record-Triggered Flow can also be used to achieve this requirement. When the stage_c field is set to ''Waiting on customer'', the flow can be triggered, and within the flow, a time-based wait element can be added to wait for 6 hours before sending the follow-up email reminder. Similar to the Scheduled Flow, this approach automates the process and ensures that the emails are sent out at the appropriate time for each record. Like Scheduled Flows, Record-Triggered Flows are also bulk-safe. The other options, C and D, are not the most suitable choices for this specific requirement: C. Einstein Next Best Action: Einstein Next Best Action is not designed for scheduling follow-up reminders based on field changes. It is used for providing personalized recommendations to users based on AI-driven insights. D. Process Builder: While Process Builder can be used for automation, it may not provide the same level of time-based precision as Scheduled Flow or Record-Triggered Flow for handling a specific wait time before sending follow-up emails. It's important to ensure that the automation tool chosen can accurately meet the 6-hour wait time requirement.

Global Conveyors has recently hired several new employees in different roles. The existing Salesforce users have various levels of access to objects and fields based on their job responsibilities. As a Salesforce Administrator, which of the following scenarios would require the creation of a custom profile or permission set? A. A new sales representative needs the same access as other sales representatives, with the addition of access to a custom object specific to their region. B. A new finance team member requires access to account and opportunity records but should not be able to modify them. C. A recently promoted sales manager needs to have read/write access to all opportunities, including those owned by their subordinates. D. The new marketing coordinator should only have access to campaigns and leads, with no access to opportunities or accounts.

A. Since the new sales representative requires additional access to a custom object specific to their region, creating a permission set with access to that custom object and assigning it to the user would be the appropriate solution. B. Creating a custom profile with read-only access to account and opportunity records for the new finance team member would ensure they have the required access without the ability to modify records. D. For the new marketing coordinator, a custom profile with access only to campaigns and leads can be created, ensuring they do not have access to opportunities or accounts. C. Granting the sales manager read/write access to all opportunities, including those owned by their subordinates, can be achieved through the role hierarchy and sharing settings. It does not require a custom profile or permission set.

Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own. What is the minimum number of workflows needed to accomplish this task? A. Two workflow rules with one email alert each B. One workflow rule with two email alerts C. No workflow rules, but two email alerts D. Four workflow rules for create and update on Opportunities and Accounts

A. Two workflow rules with one email alert each Correct. Workflow rules are specific to each object. B. One workflow rule with two email alerts Incorrect. Workflow rules are specific to each object. C. No workflow rules, but two email alerts Incorrect. Workflow rules are specific to each object. D. Four workflow rules for create and update on Opportunities and AccountsIncorrect. Workflow rules are specific to each object. https://help.salesforce.com/s/articleView?id=sf.workflow_rules_considerations.htm&type=5

In what scenarios might a company choose to define custom fiscal years instead of using standard fiscal years? A) When the company wants to simplify reporting and forecasting processes. B) When the company follows the Gregorian calendar but needs a fiscal year starting in a non-January month. C) When the company uses a common fiscal year structure like 4-4-5 or 13 periods. D) When the company's fiscal periods are exactly aligned with calendar months. E) When the company's fiscal quarters are always based on four months each.

B) When the company follows the Gregorian calendar but needs a fiscal year starting in a non-January month. The provided information explains that custom fiscal years can be defined to meet specific financial planning requirements that differ from the standard Gregorian calendar structure. Option B correctly reflects the scenario where a company follows the Gregorian calendar but requires a fiscal year to start in a non-January month. The other options do not accurately describe scenarios that lead to the use of custom fiscal years.

A cable TV company is expanding its service offerings and needs to launch bundle promotions of its services. They want to take advantage of this campaign to be able to provide the right offerings quickly to each customer and get as many new subscriptions, plan upgrades, and contract renewals as possible. The marketing head has heard about Einstein Next Best Actions and requested to roll it out for their users. What are some of the considerations when implementing Next Best Actions? Choose 3 answers. B) A Lightning component called Einstein Next Best Actions is used, and an action strategy is chosen. D) A strategy is created in Strategy Builder that defines which recommendations to load based on criteria. E) A flow must be created in Flow Builder that gets invoked when a recommendation is accepted. Einstein Next Best Action is a functionality that determines the best immediate actions to be carried out that are available to agents and customers. It works as a recommendation engine based on big data.

B) A Lightning component called Einstein Next Best Actions is used, and an action strategy is chosen. Explanation: When implementing Einstein Next Best Actions, you utilize the Lightning component called "Einstein Next Best Actions" to display the recommendations. Additionally, you need to define an action strategy in Strategy Builder that determines which recommendations to display based on specified criteria. This ensures that the right recommendations are presented to users. D) A strategy is created in Strategy Builder that defines which recommendations to load based on criteria. Explanation: Strategy Builder is used to define the logic and criteria that determine which recommendations are loaded for each user. By creating a strategy, you can tailor the recommendations based on factors such as customer profile, behavior, preferences, and context. E) A flow must be created in Flow Builder that gets invoked when a recommendation is accepted. Explanation: When a user accepts a recommendation, you can create a flow in Flow Builder to handle the subsequent actions. This flow can be invoked to perform tasks, update records, or guide the user through additional steps based on the accepted recommendation. Integrating flows with Einstein Next Best Actions enhances the user experience and ensures that the right actions are taken in response to recommendations. F) True. Therefore, if you want a a workflow value to trigger on a null value, you need a formula field. Options A and C are incorrect: A) A recommendation is added to the flow in Flow Builder, which is displayed in a screen flow. Explanation: While you can integrate recommendations into flows, this option does not provide the full context of using Einstein Next Best Actions and Strategy Builder to optimize the recommendation process. Strategy Builder allows for more advanced customization and targeting of recommendations. C) A Lightning record page must be used to display the recommendations to choose from. Explanation: While you can display recommendations on a Lightning record page, this option does not cover the complete process of setting up Next Best Actions, including the use of Strategy Builder and the associated Lightning component.

What is the impact of being in a multiple currency organization on user settings? A) Users must use the same currency as the corporate currency. B) Users can set their preferred currency on their personal settings page. C) Users are restricted from changing their personal language in this setup. D)Users' time zone settings are automatically synchronized with the corporate time zone. E) Users have to use the corporate locale as their personal locale.

B) Users can set their preferred currency on their personal settings page. In a multiple currency organization, users have the flexibility to set their preferred currency on their personal settings page. Option A is incorrect because users are not required to use the same currency as the corporate currency. Option C is incorrect because users can still set their personal language. Option D is incorrect because users need to set their own time zone. Option E is incorrect because users can select their own personal locale.

Cloudy Computing would like to reference their ERP system ID on Account records in Salesforce. The ERP should be searchable in Salesforce. What feature could support this? A)Required field setting B)External ID field setting C)External ID field type D)Unique ID field setting

B)External ID field setting

Some of the marketing users are complaining that although they can see records of a specific record type, they do not have the choice to select that record type when creating records. What might be the reason? A)The Marketing team profile has not been granted edit access to the record type B)The Marketing team profile has not been assigned the record type C)The Marketing team profile has not been granted read access to the record type D)The Marketing team role has not been assigned the record type

B)The Marketing team profile has not been assigned the record type

A single record can be created in Flow Builder using the 'Create Records' element. What is required when configuring the element to set record fields by using all values from a record? A. ID Variable B. Record Variable C. Screen D. Constant

B. Record Variable A 'Record Variable' can be used to create a single record when choosing the 'Use all values from a record' option in the 'Create Records' element for setting record fields. Another option for setting record fields is to use separate resources and literal values. A Constant or ID Variable is not necessary to create a new record. In fact, it should be ensured that the ID is blank in the record variable. After the flow creates the records, ID is set to match the record that was created. It is also not required to use a screen element to create records.

Cosmic Supermarket uses a custom object called 'Warehouse' to store information in Salesforce about the company's warehouses. A custom Lightning record page has been created to allow users to view and edit warehouse information. Each warehouse record contains information about multiple warehouse managers and their email addresses. Each warehouse manager is assigned to one or more categories of products. Users who can access a warehouse record should be able to send an email to warehouse managers by specifying one or more product categories. In order to meet this requirement, a Salesforce Administrator is creating a screen flow that can be launched using a quick action on the Lightning page. Which of the following should be considered to ensure that the flow gets the required information from the warehouse record to send the email? A. An Apex action is required in the flow to access the warehouse record. B. The flow should use a record variable named 'recordId' that is available for input. C. The Lightning page needs to be edited to enable passing the warehouse record to the flow. D. An element needs to be added to the flow to get the warehouse record.

B. The flow should use a record variable named 'recordId' that is available for input. The flow should use a record variable named 'recordId' that is available for input. To meet this requirement, a record variable named 'recordId' should be created in the flow. This variable should be available for input. The quick action on the Lightning page would automatically pass the record into this record variable. The flow can access the variable to get the required information for sending an email. A) An Apex action is also unnecessary to meet the requirement. C)The Lightning page does not need to be edited to enable passing the record. That would only be required if the flow was embedded on the Lightning page using Lightning App Builder. D) It is not necessary to add the 'Get Records' element to the flow to get the warehouse record.

Which two conditions cause workflow rules to fire? Choose 2 answers A. Changing the territory assignments of accounts and opportunities B. Updating records using the bulk API C. Converting leads to person accounts D. An Apex Batch process that changes field values

B. Updating records using the bulk API: Workflow rules are triggered when records are updated using the bulk API. The bulk API is designed to handle large volumes of data, and when records are updated using this API, any associated workflow rules are evaluated and potentially triggered. D. An Apex Batch process that changes field values: When an Apex Batch process is executed and changes field values on records, any workflow rules associated with those objects are evaluated. If the field value changes meet the criteria specified in the workflow rule, the workflow rule actions will be triggered. The other options do not directly cause workflow rules to fire: A. Changing the territory assignments of accounts and opportunities: Changes to territory assignments do not directly trigger workflow rules. However, they might indirectly impact the records within the territories, which could then trigger the workflow rules if the specified criteria are met. C. Converting leads to person accounts: Workflow rules only trigger on converted leads if validation and triggers for lead convert are enabled in your Salesforce org.

In a single currency organization, which settings can Salesforce administrators configure for the entire organization? A) Individual currency for users B) Personal time zone for users C) Currency locale D) Personal language for users E) Personal locale for users

C) Currency Locale In a single currency organization, administrators can set the currency locale for the entire organization. This affects how currency values are displayed, including symbols and separators. Options A and B are incorrect because users can set their own individual currency and time zone preferences, respectively. Options D and E are incorrect because users can set their own language and locale preferences, respectively.

What happens when you select the setting 'View Dashboard As Another Person'? (Choose 2) A)A fixed dashboard cannot be scheduled to refresh automatically and needs to be refreshed manually B)The data displayed on the dashboard will change according to the access level of the user viewing the dashboard C)All dashboard viewers will see dashboard data based on the access level of the 'View Dashboard As' user D)The 'View Dashboard As' setting is fixed to a specific user

C)All dashboard viewers will see dashboard data based on the access level of the 'View Dashboard As' user D)The 'View Dashboard As' setting is fixed to a specific user Option A is false A fixed dashboard is one where the 'View Dashboard As' setting is fixed to a specific user. This is achieved by selecting 'Another Person' and choosing a specific user in the 'View Dashboard As' section. This means that when users view the dashboard, they will view the data the 'viewing as' user has access to, potentially granting them visibility of data they wouldn't usually have sight of. The 'View Dashboard As' user can be set in the properties of the dashboard. In the following image, I have selected the 'viewing as' user to be Charlotte, the VP of Sales at Cloudy Computing. When other users view the dashboard, they will have visibility of all the data Charlotte can see. This could mean that users in subordinate roles i.e. Sales Team members may see each other's data.

What should be considered when configuring the lead conversation process? (Choose two.) A. Custom lead fields can be mapped to custom object fields. B. Roll-up summary lead fields can be mapped to custom contact fields. C. Custom lead fields can be mapped to account, contact, and opportunity fields. D. Standard lead fields are automatically converted to account, contact, and opportunity fields.

C. Custom lead fields can be mapped to account, contact, and opportunity fields. D. Standard lead fields are automatically converted to account, contact, and opportunity fields. Note: D is referring to the Lead Conversion itself. Differentiate between this and the selection of choosing to include the Opportunity object as a target for the lead conversion. IMPORTANT: Option A is wrong because Leads cannot be mapped to Custom Objects. Leads will always map to a Contact, An Account or an Opportunity. Custom fields can still be mapped to custom fields, but these custom fields must be on an Account, a Contact or an Opportunity Object. Option B is wrong because roll-up summary fields are used to aggregate data from related records and display it on the parent record. In the context of lead conversion, roll-up summary lead fields are not directly involved in mapping to contact fields. The mapping is primarily focused on standard and custom lead fields.

Cosmic Solutions provides call center services for business-to-consumer needs of various enterprises throughout the country. The management is considering the use of a flow for automating the case management process while a support agent is on a call with a customer. Which of the following is a typical use case of flow with regard to case management in a contact center? A. Escalate a case if an SLA has been missed. B. Create follow-up tasks after a case has been closed. C. Provide a wizard that provides assistance for troubleshooting customer issues. D. Assign cases to agents after they have been created.

C. Provide a wizard that provides assistance for troubleshooting customer issues. Flows can be used for customer interaction, such as a wizard that guides agents to troubleshoot issues. A) Cases can be escalated by creating a case escalation rule. B) Follow-up tasks can be created using a workflow rule or Process Builder. D) Cases can be assigned to agents using a case assignment rule. In this context, a "wizard" typically refers to a guided process or interactive interface that assists users step-by-step through a specific task or series of tasks. It's designed to simplify complex processes by breaking them down into manageable steps and providing instructions along the way.

In Salesforce Lightning Experience, what is the purpose of a Lightning Record Page? A) To control user access and limit visibility of specific fields within a record. B) To define the layout and arrangement of objects within the Salesforce Lightning App. C) To create a standalone Lightning Component that performs a specific task. D) To provide a customized and organized view of record details, related lists, and components within a single web page. E) To facilitate the creation of Lightning components for Classic Salesforce pages.

D) To provide a customized and organized view of record details, related lists, and components within a single web page. A Lightning Record Page is designed to enhance the user experience in Salesforce Lightning Experience by allowing administrators to create a tailored view of record details, related lists, and components within a single web page. This customization aims to improve user productivity and interaction with records. Options A, B, C, and E are incorrect because they do not accurately describe the primary purpose of a Lightning Record Page.

Cloudy Computing would like to display some fields from the related Account on the Case page, including 'SLA' and 'Customer Priority'. What is the best way to achieve this requirement? A)Create custom fields and populate using Process Builder Field Updates B)Create custom fields and populate using Workflow Field Updates C)Add the fields from the Account to the Case page layout D)Create custom formula fields

D)Create custom formula fields

When a sales rep submits an account for approval, Universal Containers wants the user to answer additional questions via a popup window to populate additional record fields.What should an app builder use to achieve the desired result? A)Process Builder and Flow B)Lightning component and Process Builder C)Custom picklist field and Process Builder D)Custom button and Flow

D)Custom button and (Screen) Flow

If a deal is over $100,000 and reaches stage 4 in the sales process, the CEO of Cloudy Computing would like to be alerted via Chatter. Which automation feature would best suit this requirement? A)APEX Trigger B)Workflow Rule C)Chatter Notification D)Process Builder

D)Process Builder

Universal Containers is building a custom clone functionality using a flow. In the flow, almost all fields from the source record will need to be copied into the new record. How would an app builder configure the 'Get Records' element to store record fields for this use case? A. Manually type in all the field references B. Select fields to store in separate variables C. Write a 'select all fields' query in the element D. Set element to automatically store all fields

D. Set element to automatically store all fields The "Automatically store all fields" option will cause the element to store all fields in the record, which is the appropriate configuration since almost all of the field values from the source record will need to be copied into the new record. Selecting each field to store in the record variable manually is possible, but it is not an efficient option. Manually typing in all the field references nor writing select queries are not options in the 'Get Records' element.

Universal Containers has a requirement to build a flow that will create orders and order products when an opportunity with opportunity products is 'Closed/Won'. In the flow, how should a Salesforce Administrator reference the ID of a newly created order in the 'Create Records' action for the order products to relate them to the order? A. Manually assign a variable in the 'Create Records' action for the Order as an output value B. Connect the 'Create Records' action for the Order to the 'Create Records' action for the Order Product C. Copy and paste the Order ID generated from the 'Create Records' action for the Order D. Use an automatically generated variable from the 'Create Records' action for the Order

D. Use an automatically generated variable from the 'Create Records' action for the Order The ID of the created record from a 'Create Records' action in a Lightning Flow is automatically stored as an output variable to use in subsequent record actions. In this case, the automatically stored order ID output variable would be used to relate the new order product to the correct order created in the previous Flow action.

How does Salesforce handle date and time formats for unauthenticated guest users on Salesforce Sites? A) The formats are determined by the corporate time zone. B) Guest users can define their own date and time formats on the site. C) The formats are based on the default locale set by administrators. D) The formats mirror the settings of the first authenticated user who accessed the site. E) The formats follow the preferences of the guest user's browser settings.

E) The formats follow the preferences of the guest user's browser settings. For unauthenticated guest users on Salesforce Sites, the date and time formats are based on the preferences set in the guest user's browser settings. This ensures a consistent and familiar experience for site visitors. The other options are not accurate: options A, C, and D do not reflect how date and time formats are determined for guest users on sites.

You can use Dashboards to export Data. True or False?

False. Dashboard is a visual representation of a report.

Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which two components will populate the grand total properly? Choose 2 options. A. Gauge B. Table C. Metric D. Chart

Ursa Major Solar uses data from the grand total of a custom report to create their dashboard. Which two components will populate the grand total properly? Choose 2 options. A. Gauge Correct. Use a gauge when you have a single value that you want to show within a range of custom values. B. Table Incorrect. Use a table to show a set of report data in column form. C. Metric Correct. Use a metric when you have one key value to display. D. Chart Incorrect. Use a chart when you want to show data graphically.