Salesforce Advanced Admin Exam v2

Which three fields should be used as filter criteria? Choose 3 answers A . A phone field that provides the full phone number of the seller. B . A multi-select picklist field that designates features of the listing. C . A number field that designates the square footage of the listing. D . A formula field that calculates a price for the listing. E . A picklist field that designates the county of the listing.

A . A phone field that provides the full phone number of the seller. C . A number field that designates the square footage of the listing. D . A formula field that calculates a price for the listing.

The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production. Which step should the administrator take? Activate the flow administrator take? A . Activate the flow manually after deployment. B . Include the active and prior inactive flow version in the Change Set. C . Ensure there is an active flow version in the sandbox. D . Deployment the flow, with the Metadata API instead of Change Sets

A . Activate the flow manually after deployment.

Cloud Kicks uses a dashboard with multiple components based on Account, Case, and Opportunity reports. The system administrator adds a dashboard filter on Account Owner. When filtering the dashboard by Account Owner, records are now missing from several Opportunity components. What is the recommended way for the system administrator to resolve this issue? A . Add a cross-filter to the Opportunity source reports. B . Use a custom report type for Accounts with or without Opportunities. C . On the Opportunity components, change the equivalent field. D . Create a joined Accounts and Opportunities report for the components.

A . Add a cross-filter to the Opportunity source reports.

The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations. What needs to be configured from the object manager instead of Schema Builder? A . Add custom fields to the page layout. B . Make available for Customer Postal. C . Enable field history tracking D . Allow Reports and Activities

A . Add custom fields to the page layout.

The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle. Once a form has been submitted, the client is unable to access it. This form may need to be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one submission to the next. Which two options should an administrator use to solve this scenario? Choose 2 answers A . Add forms as attachments. B . Make custom fields. C . Create a custom object. D . Turn on Field Tracking.

A . Add forms as attachments. C . Create a custom object.

Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org. Which two options should the administrator consider to use MFA? Choose 2 answers A . An Authentication App B . A Username and Password C . A Security Token D . An Encryption Key

A . An Authentication App B . A Username and Password

At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need. Which two features will satisfy these requirements? Choose 2 answers A . Assignment Rules B . Validation Rules C . Matching Rules D . Workflow Rules

A . Assignment Rules C . Matching Rules

Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues. Which two tools should the administrator use to update the owner of these leads? Choose 2 answers A . Bulk API B . Mass Update C . Dataloader.io D . Import Wizard

A . Bulk API B . Mass Update

When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production? Choose 2 answers A . Clone a change set to add forgotten dependent components to an uploaded change set. B . Add permissions and access settings to outbound change sets in addition to the dependent component list. C . Run deployment validations on the change set in the sandbox prior to uploading to production. D . When deploying a new record type, ensure the new record type is the only component in the change set.

A . Clone a change set to add forgotten dependent components to an uploaded change set. C . Run deployment validations on the change set in the sandbox prior to uploading to production.

When an Account has more than five open opportunities over US$10,000, the sales rep should have an option on the Account page to start the escalation process to allocate additional resources. Which two configurations should the administrator create? Choose 2 answers A . Component Visibility filter B . Formula field C . Roll-Up Summary field D . Dynamic Forms

A . Component Visibility filter C . Roll-Up Summary field

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly? A . Configure ore app per department and activate record pages for each app. B . Create permission sets for each department and assign them to the backup team users. C . Adjust the profile of the backup users each day to align with the proper access they require. D . Allow the backup team users to update their own profile with Delegated Administration.

A . Configure ore app per department and activate record pages for each app.

AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity. Which two options should an administrator check to ensure the product is available? Choose 2 answers A . Confirm the correct price book is selected on the opportunity. B . Make sure the price book Is in the company currency. C . Ensure the product is associated with the correct price book. D . Verify the product has a start date entered.

A . Confirm the correct price book is selected on the opportunity. C . Ensure the product is associated with the correct price book

Universal Containers wants to assign a task due date on one of two fields. Estimated Shipping Date or Client Need By Date, which is further in the future. Which two combined automation tools should the administrator use to create the task record and assign based on date criteria? Choose 2 answers A . Create a formula capture the MAX date. B . Make a Process Builder to create the task. C . Design an approval process to capture the furthest date. D . Configure a workflow to create the task.

A . Create a formula capture the MAX date. D . Configure a workflow to create the task.

The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce. What tool should the administrator use? A . Data Import Wizard B . Quick Create C . Bulk API D . Mass Update

A . Data Import Wizard

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit. What should the administrator review to resolve the issue? A . Email Logs B . HTML Email Status Report C . Notification Delivery Settings D . Outbound Messages

A . Email Logs

An administrator would Like to know If any other administrators or delegated administrators are using the Log In As a User feature. Where the administrators should are using the Log in As a User feature. A . Grant Account Login Access B . Setup Audit Trail C . Connected App Usage D . Login History

A . Grant Account Login Access

Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives. Which product should the administrator recommend to meet the users' needs? A . Lightning Dashboard Builder B . Report Bulkier C . List views D . Tableau CKM

A . Lightning Dashboard Builder

An administrator wants to determine if brute-force password attacks are being used against the org. A brute-force attack is when multiple password combinations are attempted in a short time period. Where should the administrator look for more information? A . Login Forensics B . Connected Apps OAuth Usage C . Event Manager D . User Field History Tracking

A . Login Forensics

AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team. What relationship should be used to relate the Audit object to the Account object? A . Master-Detail B . Lookup C . Many-To-Many D . Self

A . Master-Detail

What are three options available to the administrator to help with this issue? Choose 3 answers A . Move some page components behind a tab. B . Remove some of the fields displayed. C . Deactivate unnecessary validation rules. D . Convert all Process builders to flows. E . Reduce the number of related lists displayed.

A . Move some page components behind a tab. B . Remove some of the fields displayed. E . Reduce the number of related lists displayed.

A custom object called Item has a many-to-many relationship with the Account and Quota objects. At Cloud Kicks, account owners are changed frequently while ownership of Quota records remains unchanged. When an account owner is updated, the new account owner can only see Item records if they are also the owner of the Quota record. What step should the administrator take to give access to all Item records? Change the data format of the Quota relationship field from master-detail to lookup. A . Re-assign the Quota master-detail to the primary and the B . Account master-detail to secondary. C . Create a Quota criteria-based sharing rule using ISCHANGED for the Account Owner field. D . Give the account owner Read access to both the Account and the Quota objects

A . Re-assign the Quota master-detail to the primary and the

Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object. What access docs the user need to be able to see the solar panel records? A . Read permission is required on both master records. B . Access permission Is not required on either master record. C . Create permission Is required on both master records. D . Read permission is required on at least are master record.

A . Read permission is required on both master records.

An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to have quicker exports. Which three recommendations should the administrator make? Choose 3 answers A . Reduce the amount of objects per export. B . Request a backup file every 5 days. C . Deselect 'Include images, documents, and attachments' in the export. D . Unselect the recycle bin in the object export option. E . Keep deleted record counts to a minimum.

A . Reduce the amount of objects per export. C . Deselect 'Include images, documents, and attachments' in the export. E . Keep deleted record counts to a minimum.

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction. What should the administrator do to help meet this goal? A . Set up and configure Entitlement Process to design timelines and track issue resolution. B . Configure the Milestones object on Service Contracts to sequential milestones for common case issues. C . Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed. D . Expose the Service Contracts object in the Service Console for an agent to view when working a case

A . Set up and configure Entitlement Process to design timelines and track issue resolution.

Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division. What should the administrator do to set this up? A . Set up delegated administrators for the division leaders. B . Assign a flat territory role hierarchy for the divisions. C . Create a permission set group for the division leaders. D . Customize and assign profiles for the division teams.

A . Set up delegated administrators for the division leaders.

The administrator at AW Computing has been asked to review whether any users are making configuration changes directly in production. Which item should the administrator review to find these details? A . Setup Audit Trail B . Field History Tracking C . Login History D . Organization-Wide Defaults

A . Setup Audit Trail

Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split the deployment into two distinct change sets. Change set 1 has new custom objects and fields. Change set 2 has updated profiles and automation. What should the administrator consider before deploying the change sets? A . The Field-Level Security will not be deployed with the profiles in change set 2. B . Change set 2 needs to be deployed first. C . Automations need to be deployed in the same change set in order to be activated. D . Both change sets must be deployed simultaneously.

A . The Field-Level Security will not be deployed with the profiles in change set 2.

The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers. Which two processes should the administrator review? Choose 2 answers A . Time-Based Workflows B . Paused now Interviews C . Apex Triggers D . Debug Logs

A . Time-Based Workflows D . Debug Logs

Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts. What should an administrator implement for this issue? A . Update the matching method on the rule from fuzzy to exact for First Name and Last Name. B . Change the duplicate rule to report Instead of alert so the message is avoided. C . Include the Email field to the existing matching rule for a more exact match. D . Add a secondary matching rule to the duplicate rule to match on the associated customer.

A . Update the matching method on the rule from fuzzy to exact for First Name and Last Name.

Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible. What should sales reps do to ensure their quotes and opportunities reflect their sales? A . Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity. B . Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity. C . Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased. D . Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.

A . Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead. Which action should the administrator take to meet this requirement? A . Use Salesforce REST API to create the object and also import the data. B . Use Lightning Object Creator to create the object and also import the data. C . Use Schema Builder to create the object and also import the data. D . Use Object Manager to create the object and also import the data.

A . Use Salesforce REST API to create the object and also import the data.

Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data. What are two ways the administrator should load the data? Choose 2 answers A . Use an Upsert operation to load data. B . Use an Insert operation to load data. C . Replace the Salesforce record ID with the External ID. D . Map an External ID data value to the object.

A . Use an Upsert operation to load data. D . Map an External ID data value to the object.

The distributors at Cloud Kicks are eligible for support based on a specific service contract How should the administrator show this in Salesforce? A . Use entitlement management. B . Add a service contract to the record. C . Turn on Service Cloud. D . Build a new custom object.

A . Use entitlement management.

Management at Ursa Major Solar wants to understand how many accounts have opportunities in the overall pipeline. What should the administrator use to create a report showing all open opportunities and the total number of accounts represented? A . The row count on a summary report grouped by account name B . A Cross Filter selecting opportunities with accounts C . A custom report type showing opportunities with accounts D . The Show Unique Count option on the account name column

B . A Cross Filter selecting opportunities with accounts

DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts. What should the administrator consider when setting up Collaborative Forecasts? A . Opportunity Split data cannot be viewed in a forecast. B . A forecast can be either revenue-based or quantity-based. C . A single org can have up to six different types of forecasts. D . The default forecast categories cannot be customized.

B . A forecast can be either revenue-based or quantity-based.

A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team. Which two options would be required for a sales rep to add a rep to the opportunity team? Choose 2 answers A . Transferred ownership of the Opportunity to the sales rep B . A permission with Edit access on the Account object C . A role above the Opportunity owner in the role hierarchy D . Transferred ownership of the Account to the sales rep

B . A permission with Edit access on the Account object C . A role above the Opportunity owner in the role hierarchy

What would prevent a user from syncing a quote with an opportunity? A . The quote has a validation rule preventing it from being updated. B . Another quote is already synced with the opportunity and is awaiting approval. C . Another quote is already synced with the opportunity. D . The quote has already passed its expiration date.

B . Another quote is already synced with the opportunity and is awaiting approval.

Person accounts were recently activated at Cloud Kicks. There are three record types for accounts: * B2B customer * B2C Customer * External Partner There are two record types for leads: * B2B Lead * B2CLead The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout. What should the administrator do to correct this issue? A . Hide the Record Type field on the Account section of the Conversion Layout. B . Build a process that updates the record type field to B2C Customer after conversion. C . Use a validation rule to ensure the company name on B2C Leads is blank. D . Change organization-wide default settings for contacts to Controlled by Parent.

B . Build a process that updates the record type field to B2C Customer after conversion.

Person accounts were recently activated at Cloud Kicks. There are three record types for accounts: * B2B customer * B2C Customer * External Partner There are two record types for leads: * B2B Lead * B2CLead The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout. What should the administrator do to correct this issue? A . Hide the Record Type field on the Account section of the Conversion Layout. B . Build a process that updates the record type field to B2C Customer after conversion. C . Use a validation rule to ensure the company name on B2C Leads is blank. D . Change organization-wide default settings for contacts to Controlled by Parent.

B . Build a process that updates the record type field to B2C Customer after conversion.

Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce. What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers A . Chat is unavailable in Lightning Experience if also using Omni-Channel. B . Chat can only be added to Standard navigation Lightning apps. C . Chat must be routed with Omni-Channel in Lightning Experience. D . Chat can only be added to Console navigation Lightning apps.

B . Chat can only be added to Standard navigation Lightning apps. D . Chat can only be added to Console navigation Lightning apps.

Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and available functions. Recently,usrrs have noted that their pages take a long time to load and it's starting to negatively impact their experience. What should the administrator do to help diagnose where improvements can be made? A . Check the debug logs found in the Environment section of Setup. B . Click Analyze from the Lightning App Builder toolbar. C . Review the debug logs from the Developer Console. D . Use the Apex debugger while loading a customer record.

B . Click Analyze from the Lightning App Builder toolbar.

AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription. How should an administrator ensure the data is captured properly? A . Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected. B . Configure formula fields to reflect the close date of the opportunity. C . Create a new price book for service plans with term lengths. D . Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.

B . Configure formula fields to reflect the close date of the opportunity.

Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings. What should the administrator recommend? A . Write a record-triggered flow that populates the Use Case field when an opportunity is closed. B . Create a validation rule and add the Use Case field to the Stage Guidance in Path. C . Make the Use Case field required on the master Opportunity layout. D . Use a quick action with the Use Case field in the layout, and add it as a Lightning component.

B . Create a validation rule and add the Use Case field to the Stage Guidance in Path.

An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days. What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities? A . Joined Report B . Cross-Filter C . Summary Report D . Filter Logic

B . Cross-Filter

Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement. What are three reasons CK should utilize Data Categories when creating articles in Knowledge? Choose 3 answers A . Up to five Data Category groups can be created for segmentation. B . Data Categories help organize the Knowledge base content displayed. C . Every article is required to have a Data Category for sorting. D . Data Categories provide a way to secure access to the Knowledge base content. E . A Knowledge article can be tagged to more than one Data Category.

B . Data Categories help organize the Knowledge base content displayed. D . Data Categories provide a way to secure access to the Knowledge base content. E . A Knowledge article can be tagged to more than one Data Category.

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to create or modify permission sets. Which feature should be employed to accomplish this request? A . Assignment Rules B . Delegated Administrator C . View All Users Permission D . Customize Application Permission

B . Delegated Administrator

AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts. What should the administrator do to configure the account page layout? A . Display both the contacts and the related contacts related lists. B . Display the related accounts related list on the page layout. C . Display the related contacts related list and add the direct field. D . Display the contacts related list and add the related field.

B . Display the related accounts related list on the page layout.

Cloud Kicks users report receiving an 'Apex CPU time limit exceeded' error message when attempting to close certain opportunity records. This does not occur on every opportunity record change or for every user. What is the recommended method for the administrator to identify the cause? A . Monitor with Login Forensics. B . Enable Debug Logging for users. C . Review the Setup Audit Trail. D . Set up Apex Exception Email alerts

B . Enable Debug Logging for users.

Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and must be masked when displayed, except the last two digits. Which two recommended configurators should administrator create? Choose 2 answers A . Use a field with Classic Encryption. B . Enable Shield Platform Encryption. C . Configure a Field Encryption Policy D . SetRead-Only Field-Level Security in the user Profile

B . Enable Shield Platform Encryption. C . Configure a Field Encryption Policy

A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors. What should the administrator do to troubleshoot the issue? A . Use the flow debug option and set the selection to Run as another user. B . Grant the user more data access by moving them higher in the role hierarchy. C . Change the flow to run as System Context Without Sharing - Access All Data. D . Grant the user the Modify All permission to ensure they have full system access.

B . Grant the user more data access by moving them higher in the role hierarchy.

On the Planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on if a given planet is defined as gaseous. Which Lightning component should the administrator define dynamic action buttons? A . Record Detail B . Highlights Panel C . Activities D . Related Lists

B . Highlights Panel

At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account. What is the reason only one user can see the account record? A . Workflow Rule B . Manual Sharing C . Queues D . Role Hierarchy

B . Manual Sharing

Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account. Which three things should the administrator do to resolve this issue? Choose 3 answers A . Review the Error Email for the Process Builder and rectify the issues. B . Manually make the updates to the Account as the logged-in user. C . Deactivate the Process Builder in production. D . Have the users refresh the Account page so they get the current Process Builder. E . Fix the Process Builder in a sandbox and migrate the change to production.

B . Manually make the updates to the Account as the logged-in user. C . Deactivate the Process Builder in production. E . Fix the Process Builder in a sandbox and migrate the change to production.

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the records. Choose 2 answers A . Change the user experiencing the issue to the System Administrator profile. B . Open the flow In Debug mode and Run the Flow as another user. C . Change the Default Case Creator to the user's manager. D . Log in as another user and run the flow.

B . Open the flow In Debug mode and Run the Flow as another user. D . Log in as another user and run the flow.

AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields? Choose 2 answers A . Roll-up types include COUNT, SUM, and AVG. B . Roll-up summary fields are created on the master side of a master-detail relationship. C . Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup. D . Rollup fields are calculated prior to save.

B . Roll-up summary fields are created on the master side of a master-detail relationship. C . Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

Cloud Kicks has been tracking how many participants wear the company's shoes in each marathon. The administrator creates two custom objects: Races and Runners. There is a master-detail relationship between them as well as a Roll-up Summary field on the Races object to show the count of runners in each race. Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without deleting the Runners records. What action should an administrator take before the Relationship field can be deleted? A . Change the field type to a Lookup Relationship. B . Select the Allow Reparenting' checkbox on the Master-detail field. C . Uncheck 'Delete this record also' to turn off cascading deletes. D . Delete the Roll-up Summary field on the parent.

B . Select the Allow Reparenting' checkbox on the Master-detail field.

How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter? A . Run a report at the end of each quarter to update the finance team on pipeline status. B . Set up collaborative forecasting to view quota against the open pipeline. C . Create a custom Forecasting object to inform the finance team on the status of deals. D . Show the finance team how to use the Opportunity Kanban List View.

B . Set up collaborative forecasting to view quota against the open pipeline.

As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has been changed and who changed the data. What should the administrator review to meet this requirement? A . Field History Tracking B . Setup Audit Trail C . Historical Trending D . Analytic Snapshot

B . Setup Audit Trail

The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a different record type. What is likely causing the record type discrepancy? A . The new Case Owner needs permissions to the new record type. B . The Automated Case User needs permissions to the new record type. C . A Case assignment rule is preventing the record type from being updated. D . A validation rule is preventing the record type from being updated.

B . The Automated Case User needs permissions to the new record type.

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause or the charges to routing? A . The old workflow rules are still active and impacting routing. B . The flow precedes assignment rules; workflow rules are after assignment rules. C . Assignment rules no longer reference the correct fields. D . Multiple automation tools have been used and the automation is executed in a different order.

B . The flow precedes assignment rules; workflow rules are after assignment rules.

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object. What should the administrator consider about the order of execution for flows? A . The flow type will determine the order of execution. B . The last created date of the flow will determine the order. C . The order of flow execution is unpredictable. D . The flows will execute in alphabetical order based on their names

B . The last created date of the flow will determine the order.

Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been created with the necessary configuration and dat a. The administrator needs to create 10 now environments with the same metadata and data for each user. What should the administrator do to meet the requirements? A . Use refresh sandbox without Auto Activate. B . Use the existing sandbox as a sandbox template. C . Use clone a sandbox option from the existing sandbox. D . Use a scratch org definition to copy sandbox.

B . Use the existing sandbox as a sandbox template.

A user accidentally created a duplicate opportunity and is unable to delete the duplicate record. What should an administrator do to troubleshoot this issue? A . Run a report of all opportunities to identify other possible duplicates. B . Check the user profile permissions on the Opportunity object to see if they have permission to delete. C . Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system. D . Change the user's profile to System Administrator so they have full permissions to delete object records.

C . Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.

An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system. How should the administrator import the data? A . SOAP based API with Developer console B . Data Loader with Bulk API Enabled C . An AppExchange package D . Import Wizard with Add Only

C . An AppExchange package

The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field. What action should the administrator take to meet this requirement? A . Add 'View Encrypted Fields' to a permission set assigned to Finance and system administrators and a summary report filtered by credit card number. B . Unmask the encrypted credit card number field to make it available and add a custom filter to a report where credit card number is blank. C . Build a custom checkbox called Has Credit Card' that Finance checks when a credit card is recorded and a tabular report filtered on the checkbox equal to false. D . Create a summary report that includes a cross-filter to the Account object with a sub-filter for credit card number equal to null.

C . Build a custom checkbox called Has Credit Card' that Finance checks when a credit card is recorded and a tabular report filtered on the checkbox equal to false.

The accounting team at Universal Containers is looking to roll out two new custom objects: a parent Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should be updated to reflect the current outstanding value of the Invoice. What should the administrator do to build this functionality? A . Create a lookup-relationship on the Payment with a Roll-up Summary field on the Invoice. B . Create a lookup-relationship on the Payment and a workflow cross object field update. C . Create a master-detail relationship on the Payment and a workflow cross object field update. D . Create a master-detail relationship on the Payment with a Roll-up Summary field on the Invoice.

C . Create a master-detail relationship on the Payment and a workflow cross object field update.

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals. What should the administrator do to track accurate sales data on opportunities? A . Create new Products with the new retail pricing. B . Add a new Order Process for Orders generated from opportunities. C . Create a new Price Book for the new retail pricing. D . Add a required lookup field from the Order to the opportunity.

C . Create a new Price Book for the new retail pricing.

Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private. How should the administrator meet this requirement? A . Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team. B . Create a permission set with View All enabled on Accounts and assign it to the new users. C . Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities. D . Create a public group for the renewals team and create a criteria based sharing rule on Opportunities.

C . Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities.

The administrator at Cloud Kicks needs to set up automation to update three fields on the Shipment custom object. Because of the effect these updates will have on some programmatic customizations, they need to happen in a very specific order. How should the administrator configure the field updates to ensure the proper order. A . Create three workflow rules in order, one workflow rule for each field update. B . Create a process with one criteria node and three field updates in the correct order. C . Create a process with three criteria nodes and stop after each action. D . Create a workflow rule with three field updates entered in the correct order.

C . Create a process with three criteria nodes and stop after each action.

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved. How should the administrator solve this issue? A . Modify the page layouts to move the Country field into its own section. B . Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian. C . Create an in-app guidance prompt for Canadian records. D . Create a new record type and page layout for Canadian customers, ensuring their pages look different.

C . Create an in-app guidance prompt for Canadian records.

Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe. What feature should the administrator configure? A . Enable the Case Feed. B . Create article types. C . Define data categories and visibility. D . Setup record types and page layouts.

C . Define data categories and visibility.

A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested. What permission should be reviewed to determine if it is missing from the administrator user or profile? A . Create and Upload Change Sets B . Modify Metadata Through Metadata API Functions C . Deploy Change Sets D . API Enabled

C . Deploy Change Sets

Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day. Which two sandboxes should be used in this instance? Choose 2 answers A . Partial B . Developer C . Developer Pro D . Full

C . Developer Pro D . Full

When should an administrator consider when using Person Accounts? A . In a complex business model and the users find it easiest to record Opportunity information on Contacts rather than Accounts. B . In a B2B business model and is selling to the primary contact at a business organization. C . In a B2C business model and the consumer is the intended recipient of sales and marketing attention. D . In a business model that needs a separate Contact and Account to be included on all Case records submitted.

C . In a B2C business model and the consumer is the intended recipient of sates and marketing attention.

AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield. What should the team consider before Implementing Salesforce Shield? A . Encrypted f elcz art j-ab e to be referenced in flows. B . Einstein Lead Scoring is available on encrypted fields. C . Paused flows can cause data to be saved in an unencrypted state. D . Shield Platform Encryption can be used with custom metadata types.

C . Paused flows can cause data to be saved in an unencrypted state.

The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PII). Which feature should an administrator recommend to help limit what data is exported? A . Salesforce Platform Encryption B . Export Data Settings C . Salesforce Shield D . Muted Permission Sets

C . Salesforce Shield

AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally. Which tool should the administrator use to quickly obtain this details? A . Security Health Check B . Setup Audit Trail C . Session Security Settings D . Object Manager

C . Session Security Settings

A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes. What steps should the administrator perform to stop the fault messages from going to the consultant? A . Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name. B . Request an Email Log from Email Log Files in Setup and filter the request by the consultant's email. Manually update any flows or processes listed on the log. C . Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin's email to the Apex Exception Email page in Setup. D . Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.

C . Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin's email to the Apex Exception Email page in Setup.

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted. What type of field will satisfy these requirements? A . Formula (Text) B . Text Area (Long) C . Text Area D . Text Area (Rich)

C . Text Area

An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log in regularly but has been inactive this quarter. Which two reasons explain why the user's data is missing from Identity Verification History? Choose 2 answers A . Identity Verification History stores the last year's worth of data. B . User belongs to a specific role for which identity verification data is not stored. C . Up to 20,000 records of users' identity verification attempts are stored. D . The last 6 months worth of data is stored in the Identity Verification History.

C . Up to 20,000 records of users' identity verification attempts are stored. D . The last 6 months worth of data is stored in the Identity Verification History.

At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox. What should the administrator recommend? A . Refresh the sandbox. B . Assign the users a new permission set. C . Use the data masking tool. D . Delete the sensitive information.

C . Use the data masking tool.

The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with Open Cases. What report type would this be? A. Bucket Report B. Joined Report C. Summary Report D. Matrix Report

C. Summary Report

Cloud Kicks tracks project details in a custom Project object. Project Milestones are tracked in a second custom object, with a reference to the parent Project record. Users need to automatically create a standard set of related Project Milestones when a Project record is created. What is the recommended automation solution? A . Field Service flow B . Scheduled flow C . Before-save autolaunched flow D . After-save autolaunched flow

D . After-save autolaunched flow

AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically. What approach should the administrator take to automate the renewal process? A . Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires. B . Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won. C . Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated. D . Configure a flow that will create the renewal based on the closed-won date and opportunity line items.

D . Configure a flow that will create the renewal based on the closed-won date and opportunity line items.

Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the opportunity is in the Proposal stage a week before the close date, they want an email sent to the opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be notified immediately. How should these requirements be met without using code? A . Create a schedule-triggered flow. Configure the trigger to flow weekly. B . Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved. C . Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved. D . Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily.

D . Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily.

An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles. How should an administrator ensure the proper users will receive the email? A . Configure a queue for the project team and have members view the queue's list view. B . Use sharing rules to automatically share with the individual users in the project team. C . Move the project users to the same role and send the email alert to everyone in the role. D . Create public groups for each project team and send the email alert to the project group.

D . Create public groups for each project team and send the email alert to the project group.

The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity. What is the recommended security setting to configure? A . Enforce login IP ranges on every request. B . Lock sessions to the domain in which they were first used. C . Require a high assurance session. D . Force logout on session timeout.

D . Force logout on session timeout.

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record. How should the administrator grant access for the sales rep? A . Instruct the sales rep to log in from the company's VPN. B . Delegate multi-factor identification to the sales rep. C . Add the sales rep's IP address to the trusted IP ranges. D . Generate a temporary identity verification code for the rep.

D . Generate a temporary identity verification code for the rep.

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues. How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality? A . Use validation rules targeting the logged-in user. B . Add View All access for the object via the managers profile. C . Create sharing rules for each manager based on the record owner. D . Grant access using hierarchies via the sharing settings.

D . Grant access using hierarchies via the sharing settings.

Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject. How should the system administrator modify thr report meet this request? A . Add a cross-filter and a with' sub-filter. B . Build a row-level formula. C . Change the format to a joined repi D . Include a contains filter on Subject.

D . Include a contains filter on Subject.

Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account. What kind of field should the administrator create in the custom object? A . Lookup Relationship B . External Relationship C . Hierarchical Relationship D . Master-Detail Relationship

D . Master-Detail Relationship

Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object. What is the recommended option to use when adding a field to Case Outcome? A . Lookup relationship with Ready-Only sharing setting. B . Master-detail relationship with Read-Only sharing setting. C . Lookup relationship with Read/Write sharing setting D . Mater-detail relationship with Read/Write sharing setting

D . Mater-detail relationship with Read/Write sharing setting

DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish employees. What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view reports and dashboards? A . Require a Usemame, Password, and Security Token when logging in. B . Set up an authentication provider for reports and dashboards. C . Require MFA when users need to view and export dashboards and reports. D . Require a high assurance session when exporting or printing reports and dashboards.

D . Require a high assurance session when exporting or printing reports and dashboards.

A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent. A . Who will be able to edit this new contact record? B . Users above the sales manager in the role hierarchy C . All users in the organization D . The owner and users below the owner in the role hierarchy E . Sales manager and system administrator

D . The owner and users below the owner in the role hierarchy

The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish. What should the administrator do to fix this? A . Use a lightning action to redirect the user B . Create a new flow to redirect the user when the other flow finishes. C . Add a trigger to redirect the user to a new page. D . Update the flow with a local redirect action.

D . Update the flow with a local redirect action.

Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also be available to view and report on in Saiesforce. Which action should the administrator take to achieve this goal? A . Create an external object that maps to the inventory application. B . Import the data into a custom object when needed; delete after it is used. C . Build a Lightning component and use SFDX to connect to the inventory app. D . Upload an Excel spreadsheet with the data into the Files tab.

D . Upload an Excel spreadsheet with the data into the Files tab.

Ursa Major Solar (UMS) wants to identify customers that need to install a new solar panel monitor system it recently released. UMS tracks the installed products as Asset records that art related to the Account. Sales management has asked the administrator to create a report for users. What is the recommended method for the administrator to meet the requirement? A . Use PREVGROUPVAL() in Report Builder. B . Use Role Hierarchy filter to restrict related records. C . Use a Summary report with Bucket Columns. D . Use a Cross Filter with WITHOUT logic.

D . Use a Cross Filter with WITHOUT logic.

What should an administrator do to keep secure fields protected in email templates'? A . Implement GDPR. B . Set up an approval process for email alerts. C . Remove the fields from the email. D . Use classic encrypted fields.

D . Use classic encrypted fields.

AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region. How should the administrator configure this requirement? A . Instruct the operations team members to add themselves to the account teams. B . Share an Opportunity sharing the with a public group containing the East operations profile. C . Assign to a role in the role hierarchy positioned above the East sales director. D . Utilize territory management to add the operations team to the East territory

D . Utilize territory management to add the operations team to the East territory

An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area. What tool should the administrator use to investigate this change? A . Developer Console B . Field History Tracking C . Debug Log D . View Setup Audit Trail

D . View Setup Audit Trail