SCM 186 quiz 1

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A. Eli Whitney. B. Walter Shewhart C. Henry Ford. D. W. Edwards Deming.

d. w. edwards deming

What percentage of Hard​ Rock's profit is derived from retail shop​ sales? A. 50% B. 25% C. 75% D. 10%

a. 50%

Which of the following activities at a commercial bank is NOT an operations​ activity? a. Maintenance b. security c. auditing d. check clearing

c. auditing

Each Hard Rock​ Café goes through a complete change of ​ ________ every​ 5-7 years. A. team leaders B. menu items C. merchandise D. memorabilia

d. memorabilia

Which of the following is NOT one of the factors that fosters specialization and worldwide supply​ chains? a. marketing B. instant communication C. specialized expert knowledge D. cheaper transportation

a. marketing

The ratio of all resources to the goods and services produced is referred as A. multifactor productivity. B. labor productivity. C. productivity growth. D. single-factor productivity.

a. multifactor productivity

The economic activities that typically produce an intangible product are referred to as A. phantoms. B. services. C. goods. D. products.

b. services

Which of these is NOT one of the basic functions of the management​ process? A. controlling B. leading C. inspecting D. staffing

c. inspecting

A large percentage of the revenue of most firms is spent on which​ function? A. marketing B. research and development C. finance D. operations

d. operations

Which of these statements accurately captures a current trend in​ operations? A. Jobs are increasingly specialized as workers focus on basic assembly tasks. B. Mass production at the expense of product variety. C. There is increased focus on local market and local competition. D. Rapid product development.

d. rapid product development