SCM Quiz 1

In​ general, the supply chain starts with A. final customers at the retail store. B. the provider of basic raw materials. C. a distributor. D. research and development.

B. the provider of basic raw materials

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform? A. finance/accounting B. marketing C. research and development ​D. production/operations

C. research and development

Which of the following does NOT contribute to​ OM? A. information technology B. other disciplines including industrial​ engineering, statistics,​ management, and economics C. unsystematic processing of data D. innovations from physical sciences

C. unsystematic processing of data

What is the goal for mass​ customization? A. The goal is to enrich jobs and move more decision making to the individual contributor. B. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration. C. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level. D. The goal is to produce customized​ products, whenever and wherever needed.

D. the goal is to produce customized products, whenever and wherever needed.

Which of the following best defines scheduling? a) determines and implements long- and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands B) determines and implements long- and short-term schedules that effectively and efficiently utilize personnel while meeting customer demands c) determines and implements intermediate- and short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands d) determines and implements intermediate- and short-term schedules that efficiently utilize personnel while meeting customer demands.

Determines and implements intermediate and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands

The person who introduced standerdized, interchangeable part was a) E. Edwards Deming B) Frederick W. Taylor c) Eli Whitney d) Henry Ford

Eli Whitney

Which of the following organizations does not belong to the service sector? a) Southwest Airlines b) Costco c) San Diego Zoo d) Ford Motor Company

Ford Motor Company

the father of scientific management is a) Eli Whitney b) Frederick W. Taylor c) Henry Ford d) Henry L. Gantt

Frederick W. Taylor

Which of the following activities at a commercial bank is NOT an operations activity? a)Maintenance b)auditing c) check clearing d) security

auditing

competition in the 21st century is no longer between companies, it is between a) technologies b) countries c) supply chains d) individuals

c) supply chains

productivity increases when a) inputs and outputs increase proportionately b) inputs increase while outputs remain the same c) inputs decrease while outputs remain the same d) outputs decrease while inputs remain the same

inputs decrease while outputs remain the same

productivity increases when a) inputs decrease while outputs remain the same b) inputs increase while outputs remain the same c) outputs decrease while inputs remain the same d) inputs and outputs increase proportionately

inputs decrease while outputs remain the same

Which of these is NOT one of the basic functions of the management process? a) leading b) staffing c) controlling d) inspecting

inspecting

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level? a) inventory requires financial resources b) inventory hides quality issues c) inventory provides safety against higher-than expected demand d) inventory constrains response to ever-shorter product life cycles

inventory provides safety against higher than expected demand

Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers? a) rapid product development b) supply chain partnering c) local focus d) sustainability

local focus

which appears to provide the best opportunity for increases in productivity? a) management b) labor c) raw materials d) capital

management

Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains a) cheaper transportation b) specialized expert knowledge c) instant communications d) marketing

marketing

A large percentage of the revenue of most firms is spent on which function? a) finance b) marketing c) research and development d) operations

operations

which of these statements accurately captures a current trend in operations? a) rapid product development b) jobs are increasingly specialized as workers focus on basic assembly tasks c) there is increased focus on local market and local competition d) mass production at the expense of product variety

rapid product development

which of the following is NOT an operations activity? a) flying b) crew scheduling c) catering d) sales

sales

which of the following is NOT a characteristic of services? a) unique b) intangible c) produced and consumed simultaneously d) standardized product

standardized product

a global network of organizations and activities that supply a firm withh goods and services is referred to as a: a) supply chain b) operations management c) production d) business functions

supply chain

Which of the following is NOT one of the four reasons that we study OM a) we want to know how goods and services are produced b) it is one of the three major functions of any organization c) it is a costly part of an organization d) we want to understand what marketing managers do

we want to understand what marketing managers do